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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
Sofia Hotel Balkan, a Luxury Collection Hotel
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910 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Pristina, Kosovo
Reviewed 1 April 2015

Location of the hotel is the best one. Walking distance to the main street of the city center, Architecture is magnificent. Lobby is amazing. Rooms are nicely furnished, mattress could be better. Meeting room very good one. Breakfast is just perfect. Very nice staff at the reception, friendly, professional and helpful, also its important to mention that we were there...

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Helpful?
Thank 11Dita
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. Above all we would like to thank you for your high praise of our professional team – we made sure that your compliments were extended to all of them. We are happy that not only the attending staff, but also our location and...

Varna, Bulgaria
Reviewed 28 March 2015

perfect location in top city center; the light in the room is not enough; nice staff on the reception; nice atmospere becouse of the old building, but renovation in interior is needed; water in bathroom is no ot enough hot; early check in is possible;

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Thank ElenaKZ
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to know that you enjoyed our spectacular location and atmosphere, and that our staff have attended to your needs. We regret very much that you have experienced room condition issues and would like to assure...

Reviewed 22 March 2015

A luxury hotel with old fashion furnitures in the rooms. Free internet. Walking distance to shopping center. Parking infront of hotel close to museums. Casino in the hotel. I recomend it. The price is very low for what it offers. The mattress could be better.

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1Thank Θανασης Μ
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to see that you have been able to enjoy many of the privileges a stay with us can offer – from the historical feel of our interior, to the proximity to cultural and shopping sites....

Cairo, Egypt
Reviewed 18 March 2015

I stayed one night in this hotel on a business trip; due to business arrangement i checked in at 8:00 pm and i checked out 8:30 pm the next day so my assessment and review may not be that comprehensive. The hotel architect is magnificent, you cannot but admire this type of hotels that you cannot easily find. This is...

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Thank AkmalMagdy
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for the feedback on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted that for the short time that you have been our guest, you were able to enjoy the unique architecture and décor and make the best of our top location. We are sorry if we have caused an inconvenience...

Greece
Reviewed 17 March 2015

This is an old Hotel.I have known it since 1992. In those days it used to be a Sheraton.It has the feeling of good old times,with high ceiling rooms( 4,5 m) and ....paper thin walls.Yet it has all the modern amenities you could hope for,excellent breakfast and a 24/7 guarded parking lot right in front of the Hotel.It looks run...

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Thank Christospap
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. It is a great pleasure to receive the appreciation of an old friend of the hotel – your esteem and loyalty is the greatest reward for our efforts. We do hope that we will be welcoming you again. Sincerely Yours Vesselka Shivarova Operations...

Reviewed 16 March 2015 via mobile

We stayed in Sofia Hotel Balkan in February 2015 for 4 nights and it was a nice experience. To start off with, the hotel is right at the very centre of Sofia and there are several good restaurants and shops around. The staff were very friendly and rooms were always clean. The breakfast was amazing with a chef baking pancakes...

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Helpful?
Thank Tamara M
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to read about your positive experience with our staff and facilities and we are happy that our outstanding location helped you in exploring the vibrant locale. We are sorry to find out that the extra...

North Iceland, Iceland
Reviewed 15 March 2015

Old furnished for a high budget in Sofia. This is not any longer called hotel Sheraton and is not under the hut of this name or management because the contract of Sheraton has finished and now called Sofia Hotel Balkan. We asked for a standard room with a double bed but was accommodated in bigger one more expensive, smell not...

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1Thank Islendingur
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for reviewing your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. As you correctly pointed out, we are no longer Sheraton and we are proud to have been selected as a part of The Luxury Collection - another of Starwood Hotels and Resorts' fabulous brands. As a part of this exclusive collection, and in...

Cambridge, United Kingdom
Reviewed 15 March 2015 via mobile

The interior of this hotel is really elegant. Unfortunately the style of guest does not always reflect the quality of the hotel's interior. But this is true anywhere but more obvious in this setting. The food and service is good. Do not use the phone or mini-bar as the charges are extortionate. This is a great venue for business receptions...

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1Thank Oguh_56
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you kindly for this review of Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to see that you enjoyed our magnificent historical heritage, reflected in the interior and the tradition of quality service. It is also great to read that you took the best out of our Banqueting venues and we are grateful for...

Cairo, Egypt
Reviewed 14 March 2015

I stayed at the Sofia Hotel Balkan in March 2015 for 3 Nights, The staff were very friendly and professional, Breakfast was very good with great selection. House keeping was OK apart from being late they would do the rooms at around 3 or 4 PM and once they entered the room while I was sleeping inside as they put...

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Helpful?
Thank ahassanmaly
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time and effort to share your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very happy by your high esteem of our services and especially of the heart and soul of the hotel – our staff. We sincerely apologize for the inappropriate time for servicing of your room and...

AU
Reviewed 9 March 2015

We stayed in Sheraton Sofia in February 2015. The location of hotel is perfect. Staff is very helpful and friendly. Rooms are nice and clean. Thanks to SPG rewards program it is excellent value for money. The only downside is the lack of swimming pool.

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Thank eugenev
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for reviewing your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. It is with utmost pleasure that we read about your positive experience with our excellent staff and magnificent surroundings – to make you feel comfortable and appreciated is our greatest reward. We are also very happy that you enjoy the benefits of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: €78 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#14 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
6 questions
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Hilton is much better in terms of service.”
 of 5 bubbles Barberrys, 22 Feb 2017 | Read review
“Breakfast is expensive...cross the road for plenty choices”
 of 5 bubbles Dadofajambo, 21 Feb 2017 | Read review
“Request high floor rooms for good view”
 of 5 bubbles theopi22, 6 Feb 2017 | Read review
“all rooms I saw were very elegant and upper class”
 of 5 bubbles Gc787, 1 Feb 2017 | Read review
“Check for the howling dogs which I only heard from the room on the left-hand side of the hotel. They start at 4 am!”
 of 5 bubbles Jon636, 20 Jan 2017 | Read review
5 of 5