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Sofia Hotel Balkan, a Luxury Collection Hotel

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Sofia Hotel Balkan, a Luxury Collection Hotel
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847 Reviews from our TripAdvisor Community

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There are newer reviews for Sofia Hotel Balkan, a Luxury Collection Hotel
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Showing 627: English reviews
Hong Kong, China
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 April 2015 via mobile

If you are looking for a hotel for the best location, look no further. This hotel is walkable to anywhere. Including many Cathedrals. There is underground just outside the hotel. The hotel itself is as luxary as it gets, excellent and helpful staff. Wifi is good, and provide us with a bottle of complimentry wine, which was a nice suprise!... More 

Helpful?
Thank Henry N
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for your detailed review of Sofia Hotel Balkan, a Luxury Collection hotel. We are more than happy to see that our location and atmosphere made your stay memorable and gave you a great starting point for exploration. We apologize for the issues that have occurred during your time with us – we thank you for... More 

Pristina, Kosovo
Level Contributor
61 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 April 2015

Location of the hotel is the best one. Walking distance to the main street of the city center, Architecture is magnificent. Lobby is amazing. Rooms are nicely furnished, mattress could be better. Meeting room very good one. Breakfast is just perfect. Very nice staff at the reception, friendly, professional and helpful, also its important to mention that we were there... More 

Helpful?
Thank 11Dita
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. Above all we would like to thank you for your high praise of our professional team – we made sure that your compliments were extended to all of them. We are happy that not only the attending staff, but also our location and... More 

Varna, Bulgaria
Level Contributor
141 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 28 March 2015

perfect location in top city center; the light in the room is not enough; nice staff on the reception; nice atmospere becouse of the old building, but renovation in interior is needed; water in bathroom is no ot enough hot; early check in is possible;

Helpful?
Thank ElenaKZ
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to know that you enjoyed our spectacular location and atmosphere, and that our staff have attended to your needs. We regret very much that you have experienced room condition issues and would like to assure... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 March 2015

A luxury hotel with old fashion furnitures in the rooms. Free internet. Walking distance to shopping center. Parking infront of hotel close to museums. Casino in the hotel. I recomend it. The price is very low for what it offers. The mattress could be better.

Helpful?
1 Thank Θανασης Μ
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to see that you have been able to enjoy many of the privileges a stay with us can offer – from the historical feel of our interior, to the proximity to cultural and shopping sites.... More 

Cairo, Egypt
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 March 2015

I stayed one night in this hotel on a business trip; due to business arrangement i checked in at 8:00 pm and i checked out 8:30 pm the next day so my assessment and review may not be that comprehensive. The hotel architect is magnificent, you cannot but admire this type of hotels that you cannot easily find. This is... More 

Helpful?
Thank AkmalMagdy
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for the feedback on your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted that for the short time that you have been our guest, you were able to enjoy the unique architecture and décor and make the best of our top location. We are sorry if we have caused an inconvenience... More 

Greece
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 17 March 2015 via mobile

This is an old Hotel.I have known it since 1992. In those days it used to be a Sheraton.It has the feeling of good old times,with high ceiling rooms( 4,5 m) and ....paper thin walls.Yet it has all the modern amenities you could hope for,excellent breakfast and a 24/7 guarded parking lot right in front of the Hotel.It looks run... More 

Helpful?
Thank Christospap
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. It is a great pleasure to receive the appreciation of an old friend of the hotel – your esteem and loyalty is the greatest reward for our efforts. We do hope that we will be welcoming you again. Sincerely Yours Vesselka Shivarova Operations... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2015 via mobile

We stayed in Sofia Hotel Balkan in February 2015 for 4 nights and it was a nice experience. To start off with, the hotel is right at the very centre of Sofia and there are several good restaurants and shops around. The staff were very friendly and rooms were always clean. The breakfast was amazing with a chef baking pancakes... More 

Helpful?
Thank Tamara M
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for sharing with us and other travelers your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to read about your positive experience with our staff and facilities and we are happy that our outstanding location helped you in exploring the vibrant locale. We are sorry to find out that the extra... More 

North Iceland, Iceland
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 March 2015

Old furnished for a high budget in Sofia. This is not any longer called hotel Sheraton and is not under the hut of this name or management because the contract of Sheraton has finished and now called Sofia Hotel Balkan. We asked for a standard room with a double bed but was accommodated in bigger one more expensive, smell not... More 

Helpful?
1 Thank Islendingur
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guests, Thank you for reviewing your stay at Sofia Hotel Balkan, a Luxury Collection Hotel. As you correctly pointed out, we are no longer Sheraton and we are proud to have been selected as a part of The Luxury Collection - another of Starwood Hotels and Resorts' fabulous brands. As a part of this exclusive collection, and in... More 

Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 15 March 2015 via mobile

The interior of this hotel is really elegant. Unfortunately the style of guest does not always reflect the quality of the hotel's interior. But this is true anywhere but more obvious in this setting. The food and service is good. Do not use the phone or mini-bar as the charges are extortionate. This is a great venue for business receptions... More 

Helpful?
1 Thank CarolineHugo
VesselkaShivarova, Director of Operations at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you kindly for this review of Sofia Hotel Balkan, a Luxury Collection Hotel. We are delighted to see that you enjoyed our magnificent historical heritage, reflected in the interior and the tradition of quality service. It is also great to read that you took the best out of our Banqueting venues and we are grateful for... More 

Cairo, Egypt
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 March 2015

I stayed at the Sofia Hotel Balkan in March 2015 for 3 Nights, The staff were very friendly and professional, Breakfast was very good with great selection. House keeping was OK apart from being late they would do the rooms at around 3 or 4 PM and once they entered the room while I was sleeping inside as they put... More 

Helpful?
Thank ahassanmaly
VesselkaShivarova, Operations Manager at Sofia Hotel Balkan, a Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time and effort to share your experience at Sofia Hotel Balkan, a Luxury Collection Hotel. We are very happy by your high esteem of our services and especially of the heart and soul of the hotel – our staff. We sincerely apologize for the inappropriate time for servicing of your room and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Sophisticated hotel in traditionally styled, 5-story building located at city center. ... more   less 

Additional Information about Sofia Hotel Balkan, a Luxury Collection Hotel

Address: pl.Sveta Nedelya 5, Sofia 1000, Bulgaria
Region: Bulgaria > Sofia Region > Sofia
Price Range: €65 - €141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofia Hotel Balkan, a Luxury Collection Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Sofia
Sofia Sheraton
Hotel Style:
#3 Casino Hotel in Sofia
#7 Family Hotel in Sofia
#12 Luxury Hotel in Sofia
#20 Business Hotel in Sofia
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Questions & Answers

Here's what travellers have asked, with answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and other travellers.
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Questions? Get answers from Sofia Hotel Balkan, a Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room at the back of the hotel was quiet, except when they had a function in the ballroom.”
 of 5 bubbles ejw32, 16 Nov 2016 | Read review
“Top floors have good views over city. Courtyard rooms overlook Government offices with interesting comings and goings.”
 of 5 bubbles chasdart, 13 Nov 2016 | Read review
“High up to not get the noice from the main road outside.”
 of 5 bubbles 233janericn, 12 Nov 2016 | Read review
“Spaghetti Bar and Restaurant, which is across the street as you walk to Bul. Vitoshi, is a great place to eat”
  • View of the Cathedral Church Sveta Nedelva
 of 5 bubbles 719gear_id_, 1 Nov 2016 | Read review
“They all seem to be great places.”
  • A Roman ruin being excavated. In the parking lot!
 of 5 bubbles Silvertip1946, 1 Oct 2016 | Read review
5 of 5
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