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Emperador Plaza Hotel

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166 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Reviewed 1 week ago via mobile

We stayed for 5 days. NEVER was my room cleaned. Very noisy. Horrible breakfast...bread cheese and some fruit. We rather went out for breakfast. Staff was very nice except what apparently seemed to be the hotel owner. He was rude since day one. I do not recommend staying here.

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Helpful?
Thank Alonso P
DANIEL H, Propietario at Emperador Plaza Hotel, responded to this review
Google Translation

Perdone: Pero por favor desearía recibir su identificación y verificar su estadia en nuestro hotel. No tuvimos queja alguna de...

Cradle of Humankind World Heritage Site, South Africa
Reviewed 18 March 2017 via mobile

I'm mad as hell! The door knob of my room fell off. I went to the counter the girl told me to wait 10-20 mins. 30 mins later I went down the girl was gone replaced by a guy who told me rather nonchalantly --"manana " ---wait till tomorrow. I stayed here as part of a tour. The first day...

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Helpful?
Thank Dinodiligaffer
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

Lamento que la falla de la cerradura en su habitacion se haya presentado el dia sabado en la noche ,...

Reviewed 27 December 2016 via mobile

I stayed here because it was a joining point for a tour. Wish I had stayed somewhere else. This is not a 3 star hotel. There were only 5 or 6 rooms occupied when I stayed, despite it being Christmas time and Cusco being very full of tourists. Room decor tired and worn, rooms uncomfortable, breakfast very meagre compared to...

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Helpful?
Thank Lizzy W
DANIEL H, Propietario at Emperador Plaza Hotel, responded to this review
Google Translation

Por favor le pedimos nos indique cuales fueron las fechas en que Ud estuvo con nosotros. Le adelanto que no...

Montreal, Canada
Reviewed 21 November 2016

Stayed for a total of 3 nights. Lady at the front desk was a bit cold, but answered most questions/requests. The room was small, but clean. Nice bathroom with good shower, windows all around for natural light. View of the mountain which was a bonus! Bed did the trick. Breakfast was limited, but you had a choice of breads, yogurts,...

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Helpful?
Thank Zita Z
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

Muchas gracias por su valiosa opinión acerca de nuestro hotel. Nosotros estamos realizando acciones para mejorar nuestro servicio y poder...

Lincoln, Nebraska
Reviewed 19 September 2016 via mobile

We stayed here after being in Arequipa, where the hotel had been considerably nicer and the staff much friendlier. This hotel was a disappointment. The staff never smiled and always seemed as though they were reluctantly honoring even simple requests. The hot food on the breakfast buffet was always cold and there was no microwave provided. When I put my...

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Helpful?
Thank kimmiewimmie
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

Le agradecemos su opinión , la tomamos para mejorar nuestro servicio. Sin embargo, le pido considere que en su caso...

Dubai, United Arab Emirates
Reviewed 7 November 2015

Me and my partner had a wonderful experience at Emperador Plaza. The staff was very helpful and language was not a problem, although a knowledge of Spanish can come in very handy. Breakfast was not vast but included a variety of breads, preserves, cakes and fruits. The best thing about breakfast was the Coffee, extremely tasty, so tasty that its...

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Helpful?
Thank Damian G
DANIEL H, Gerente at Emperador Plaza Hotel, responded to this review
Google Translation

muchas graxcias por su valiosa opinion nos reconforta el haberlos servico y que ustedes estén satisfechos con nuestro servicio su...

Brockville, Canada
Reviewed 15 October 2015

My husband and I stayed here for a night before and another after going to Macchu Picchu. This stay was arranged a head of time by our Travel Agency in Arequipa. I must admit the location was simply excellent for getting around Cusco on both days and probably the only reason that we would elect to stay here ever again....

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1Thank deb-terr
Switzerland
Reviewed 8 October 2015

Excellent location for sightseeing in Cusco. Breakfast average. Our room was quite dark and we had to get the management to send someone up onto the roof and shake the gas canister everytime we wanted hot water.

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Helpful?
Thank SwissWalkers
Port of Spain, Trinidad
Reviewed 1 October 2015

The best thing about this hotel was the location- easy to get to the main square, museums, restaurants etc. Breakfast left much to be desired- however there was always a plentiful supply of coca tea in the lobby. The room was adequate, however there never seemed to be any hot water in the shower- it was literally freezing. There was...

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Thank Jen517
East Windsor, New Jersey
Reviewed 29 September 2015

The location is amazing. I wish I could say that the hotel was amazing as well but I can't. The "luxury heated rooms" are freezing cold and include a broken space heater. There was no hot water or water pressure in the shower. No hair dryer soap or shampoo in the bathroom. Beds were uncomfortable and blankets thin. Did I...

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Helpful?
1Thank Njdiane

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Located right in the city's historic downtown, just 50 meters from the Main Square. A safety place with permanent vigilance. Hotel of cat 3 star in full Center historic of cusco to only 50 meters of the plaza greater service professional and personalized spacious rooms equipped with heating, tv cable, internet wi-fi, phone direct. Bathrooms spacious of luxury with dryers of hair, etc.nuestras rates includes the breakfast buffet with fruits, juices natural, cereals, yoghurts, eggs, cheese, milk, coffee, you, etc.servicios of laundry, medical, etc have with parking own (unique hotel of the center of the city with this service), service of transport to the airport ... more   less 

Additional Information about Emperador Plaza Hotel

Address: Santa Catalina 377, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: €55 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Emperador Plaza Hotel 3*
Number of rooms: 26
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Also Known As:
Emperador Plaza Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Emperador Plaza Hotel staff and other travellers.
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Questions? Get answers from Emperador Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 305 unless you like cold showers”
SwissWalkers, 8 Oct 2015 | Read review
“Whatever room you choose you still have to navigate the steep stairs”
Jen517, 1 Oct 2015 | Read review
“book another hotel..”
Njdiane, 29 Sep 2015 | Read review
“Request a room near the rear of the hotel - We had rm 212 on our return stay & it was very nice.”
157betha, 5 May 2015 | Read review
“This hotel is one step up from a hostel. All rooms are noisy. Pack lightly as you will need to carry everything upstairs.”
477billr, 5 Nov 2014 | Read review
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