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Novotel Cusco

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#28 of 163 Hotels in Cusco
Certificate of Excellence
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Novotel Cusco
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1,319 Reviews from our TripAdvisor Community

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Showing 705: English reviews
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Israel
Reviewed 3 days ago NEWvia mobile

We arrived at the hotel as part of a joint trip with our daughter. The hotel is located in a very central location in Cusco. The room was very spacious for three adults. Our daughter slept in the gallery above our room. The hotel service is very welcoming and every request is enjoyed quickly and efficiently. The only drawback in...

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Thank ronen n
HOTEL’S FAVOURITE REVIEW
Reviewed 2 March 2017 via mobile

This is a well appointed Novotel with an old and new area. Although rated a four star hotel, the room we chose left nothing to be desired. We stayed in the older part, which is part of the courtyard. The room was huge, beautifully done with a very comfortable bed. Staff friendly and helpful, especially Mohamed at reception and the...

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1Thank Macp80
About Hotel's Favourite Review
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

London
Reviewed 5 days ago NEW

This hotel is very close to the main square in Cusco, so it's ideal for sightseeing. The guys on the concierge desk really were excellent and must be commended. Just a shame that the quality of the breakfast offering was somewhat below the level that would be expected at this price point.

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Thank carbonguilt
Reykjavik, Iceland
Reviewed 5 days ago NEW

Our stay at the hotel was very nice, staff always smiling and ready to assist. Rooms were nice and roomy with good beds. Breakfast was very good, and not always the same every day. Always hot coca tea available in the reception area which was a nice touch.

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Thank Villi A
Boston
Reviewed 1 week ago NEW

We only stated at this hotel for two nights. The location was only a few blocks from the historic center. The rooms were modern with comfortable beds and showers albeit a little small. Everything in the room, including the safe functioned well. We did have a dinner the first night and two breakfasts. They were not memorable. All in all,...

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1Thank world_citizen61
Miami, Florida
Reviewed 1 week ago

We spent two nights at the Novotel in Cusco. The location was great, within walking distance to many areas of town including the plaza, shopping, museums and Starbucks. The rooms were clean and comfortable. We stayed in the original old section which was great. The buffet breakfast was very good. The manager was very helpful and the customer service of...

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Thank m g
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victor Collantes General Manager NOVOTEL CUSCO

Lima, Peru
Reviewed 1 week ago

Stayed 3 nights in Novotel Cusco for a very good price. This hotel has all the check boxes checkedl: lovely bulding, good service, very good location (very close to the main square but not so much for all the people passign by the hotel's door). The breakfast could be better, but is quite reasonable, with srambled eggs, cheeses, hams, local...

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Thank Carlos Andrés M
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

Reviewed 2 weeks ago via mobile

A generous 4 star for the location and the courtyard, both of which are excellent. The room was large and functional. But the bathroom needed investment. There was no place to put your toiletries and the flush had irritating habit of not shutting off. Impossible to regulate shower water temperature without getting wet. Breakfast was Novotel minimal. They charge extra...

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Thank winenfud
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

London, England, United Kingdom
Reviewed 2 weeks ago via mobile

Smelly toilets, cold room, zero atmosphere and bad wi-fi. This is not the place to help you enjoy the historic and friendly city of Cusco. There are plenty of better options in the city. Don't make the same mistake we did.

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Thank Chris W
Miami, Florida
Reviewed 2 weeks ago via mobile

We stayed here on our third part of our honeymoon and loved the hotel. It's location is perfect and very central! The service was great! We only had one issues with it. We had reserved a suite on the colonial side, and thought it come with a sofa and larger room, and when we went to it, it actually was...

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Thank carlstara
Victor C, General Manager at Novotel Cusco, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel, I will look into the points you raised personally, and in the meantime, I hope we can welcome you back to Novotel Cusco very soon. Yours sincerely, Victor Collantes General Manager NOVOTEL CUSCO

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Novotel Cusco hotel is the perfect place to spend a few days or vacation as it is located in the historic center, close to the Plaza de Armas and cathedral, and 10 minutes from the airport. The Novotel Cusco is an historic base for discovering the Inca civilization. This 4-star hotel has 99 rooms including 16 Superior Rooms, all inside a 16th century building. We have a restaurant, café and bar. Ideal for family trips. ... more   less 

Additional Information about Novotel Cusco

Address: San Augustin 239 | Esquina Pasaje Santa Monica, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Price Range: €89 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cusco 4*
Number of rooms: 99
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Also Known As:
Novotel Cusco Hotel Cusco
Cusco Novotel
Accor Cusco
Hotel Style:
#4 Green Hotel in Cusco
#11 Luxury Hotel in Cusco
#12 Business Hotel in Cusco
#27 Romantic Hotel in Cusco
#32 Family Hotel in Cusco
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cusco staff and other travellers.
16 questions
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Questions? Get answers from Novotel Cusco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one of the rooms in the old section of the hotel. They have more character than the newer rooms.”
mg478, 18 Apr 2017 | Read review
“Two kinds of rooms: colonnial (special colonnial deco) and contemporary (modern deco). I would choose the first one”
carlosandr_sm304, 18 Apr 2017 | Read review
“Stay in the old section.”
TomfromDecaturGa, 29 Mar 2017 | Read review
“Not worth the price you pay.”
jitendra123, 24 Mar 2017 | Read review
“Maybe the superiour rooms in the 1st floor are the better ones.”
102johannah, 23 Mar 2017 | Read review
5 of 5