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Hotel Los Balcones

Travellers' Choice award winner
#4 of 58 Hotels in Cuenca
GreenLeadersPlatinum level
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Hotel Los Balcones
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410 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Springfield, Missouri
Reviewed 26 June 2015

We stayed here based on a recommendation, and we were not disappointed. The service was amazing they went above and beyond to make us feel like special guests and ensured that we didn't lack anything while we were in Cuenca. The rooms were very well appointed and comfortable. The charm of the property is only enhanced by its history. The...

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Helpful?
Thank David M
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

Dear David . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Phuket, Thailand
Reviewed 3 June 2015

Welcoming from the moment you step in. Beautifully decorated, terrific rooms, great food, super gracious English speaking staff. Don't be surprised to find yourself writing a TripAdvisor review after staying here.

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Thank onetwor
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review
Google Translation

Estimado Steve . Gracias por enviarnos su opinión y por hacernos saber que apreció la atención del personal en todo...

Sacramento, California
Reviewed 27 May 2015

I was traveling alone in Ceunca for a couple of days (I'm a 30 y/o woman) and have a conversational grasp of Spanish. The hotel was super charming and my room was clean and comfortable. The front desk representatives were very friendly and helpful and spoke English (but humored me by speaking in Spanish to help me practice!). I felt...

Review collected in partnership with this hotel
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Helpful?
Thank LizFreeman
HotelLosBalcones, Director de Relaciones con Clientes at Hotel Los Balcones, responded to this review

dear Liz In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Reviewed 13 May 2015 via mobile

Beautiful ambience. Nice rooms. Tastefully decorated. Roof top breakfast room. Amazing corn fritters , Mora n papaya juice for breakfast. Well presented food for dinner and tasty too. Staff are very friendly. The owner is hands on with things.

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Helpful?
Thank Sejal S
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Sejal. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best...

belbo
Reviewed 2 May 2015

Great service. Room was beautiful, clean, large and comfortable bed. Came with a wonderful breakfast with great coffee on the rooftop. Perfect location, close to everything. The highlight were the staff. Their friendliness and service was a pleasure. We had them drive us to Guayaquil via Parque Nacional Cajas and the scenery was incredible and we enjoyed our time with...

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Helpful?
Thank belbo
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Tom . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Scranton, Pennsylvania
Reviewed 25 April 2015 via mobile

We stayed in room 3, which is as the corner of the second floor. The room had a great vibe to it.... Old, classy, with update bathroom. The breakfast was OK, they custom cook omelettes to your request. Staff was very accommodating. Internet was mostly OK once they turned on the upstairs router. We really enjoyed our stay, 3 blocks...

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Helpful?
Thank Matt N
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Matt . In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Quito, Ecuador
Reviewed 13 April 2015

My wife and I spent several days at this hotel over the New Year weekend in 2015. The gentlemen running the hotel went out of their way to be of service providing excellent food and beverage coupled with friendly, willing service. Of special note: When departing very early in the morning to return to Quito, I inadvertently left my credit...

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1Thank John G
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear John . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

Madrid, Spain
Reviewed 13 April 2015

Quiet place, very good location, lovely 'patio', excellent restaurant and exquisite service. Really good place to stay. Hotel tranquilo, buena ubicación, patio encantador, restaurante excelente (y nada caro) y servicio fabuloso.

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Helpful?
1Thank CarlosFdez
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Carlos. In a few words you say a lot and tell us that your stay at the Hotel Boutique Los Balcones was excellent in every way. We are happy and grateful for your generosity to inform other travelers. Hope your return. Kind regards, Paolo Echeverría R., Administrador

Guayaquil
Reviewed 10 April 2015

The hotel is just a few blocks from the Cathedral and various markets - an ideal location. This was actually our first trip away with our 10-month old son and we were very grateful for the excellent and comprehensive service. The people, Paulo and Henry especailly, were incredibly friendly and the level of service was first-rate...they were ery helpful with...

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Helpful?
1Thank tombolton
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Tom . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

St. Petersburg, Florida
Reviewed 5 April 2015

We couldn't imagine staying anywhere else in Cuenca! Located a couple of blocks from the main square, its location is perfect. Johnathan at the front desk was superb and actually took us to Cajas National Park. The rooms are smallish but so romantic. We wouldn't eat breakfast there-- walk a couple of blocks to cafe Austria -- but we did...

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Helpful?
1Thank Martine K
HotelLosBalcones, Administrador at Hotel Los Balcones, responded to this review

Dear Martine . Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and room. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Los Balcones Hotel is located in the center of Cuenca, to 10 minutes of Mariscal Lamar Airport.Our rooms are designed with fine details, each different and equipped with the requerments os a first-class hotel in a unique colonial setting.Sole Mio works in the central courtyard of the Hotel Boutique Los Balcones, which highlights the magnificent decor and atmosphere. The restaurant combines traditional Ecuadorian culinary trends with finest Italian cuisine, thus providing unique flavors. With ingredients imported and region, always emphasizing the sublime in our menu to the taste of our customers... ... more   less 

Additional Information about Hotel Los Balcones

Address: Presidente Borrero 12-08 y Gaspar Sangurima esquina, Cuenca 010150, Ecuador
Region: Ecuador > Azuay Province > Cuenca
Price Range: €61 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Los Balcones 3.5*
Number of rooms: 16
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cuenca
#3 Romantic Hotel in Cuenca
#4 Business Hotel in Cuenca
#4 Family Hotel in Cuenca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Los Balcones staff and other travellers.
3 questions
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Questions? Get answers from Hotel Los Balcones staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room away from the street”
 of 5 bubbles Magsnmike, 1 Feb 2017 | Read review
“Try to choose a room with a balcony in the upper floors. The view is truly amazing.”
  • Morning view from the room
  • View of the sunset from the balcony.
 of 5 bubbles GabbiSanReq, 16 Jan 2017 | Read review
“We had a room that faced away from the street. No balcony, but better for noise.”
 of 5 bubbles Laura_Travels196, 15 Jan 2017 | Read review
“Try to avoid staying in the new wing unless you need extra room (and beds) for children.”
 of 5 bubbles jinjup, 7 Dec 2016 | Read review
“Upper floors and balcony!”
 of 5 bubbles Jessensjourney, 21 Aug 2016 | Read review
5 of 5