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NH Collection Quito Royal

Traveller (238)
360
Panoramas (11)
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Certificate of Excellence
About
Location
Cleanliness
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Value
Certificate of Excellence
NH Collection Quito Royal is next to the World Trade Center in the most exclusive business, financial and gastronomic areas in Quito. Located 40 minutes away from Mariscal Sucre International Airport and 15 minutes away from Historic Downtown which was declared World Heritage Site by UNESCO. Close to major attractions, shopping centers and Plaza Foch.
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Property amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Free Parking
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Sauna
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
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905Reviews
513Photos
14Q+A
64Room tips
Traveller rating
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Popular mentions
Location is great, close to the old town, probably the only good thing I think of about this hotel. First, the room (we stayed in 805): the cleanness of bathroom is ok to accept as a 3 star hotel, but no where near a 5 star hotel (we stayed 5 star hotel straight during our South
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What a great 2 day stay we had. First class Hotel at reasonable prices. The morning buffet breakfast worth adding to your stay. Will definitely return since it is in an excellent location. Many restaurant within walking distance. Lovely place with awesome staff.
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Response from NHUIO-GuestRelations, Guest Relations Manager at NH Collection Quito Royal
Responded 1 week ago
Dear Mrs. Terresa, Thank you for sharing your great feedback with us; we are thrilled to know that you had a wonderful stay with us and that you enjoyed our breakfast, great location and welcoming hospitality. It would be a pleasure to welcome you back here, your home in Quito! Best regards, Carolina Rueda C. Guest Relations
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We spent a total of 7 nights in this hotel in Quito - before and after our trip to the Galapagos. We particularly enjoyed our breakfasts, which were included in our stay. The restaurant captain, David Tapia, was most gracious and attentive to my diet restrictions (no gluten).
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Response from NHUIO-GuestRelations, Guest Relations Manager at NH Collection Quito Royal
Responded 12 Nov 2018
Dear Guest, Thank you so much for sharing with us such a wonderful feedback; we are thrilled to know that had a great experience during the several visits to our city among your tour; we are pleased that you enjoyed our complete and colorful breakfast and that we could suit you according to your special diet. We have share your special mention with David, as well as, with our entire team; we all got inspired by your nice words and David feels honored that you remember him from your visit. It would be a pleasure to welcome you back here, your home in Quito! Best regards, Carolina Rueda C. Guest Relations
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The front desk staff, especially Yanira was exceptional. She helped us for all our travel needs. Helped us find vegetarian restaurants etc. The taxi deriver Luis Malina was very kind and courteous. He took us to airport and also came to pick us up for our second time return
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Response from NHUIO-GuestRelations, Guest Relations Manager at NH Collection Quito Royal
Responded 12 Nov 2018
Dear Guest, We are very grateful to receive your wonderful feedback; it is great to know that you has a memorable experience in our hotel and that you enjoyed our nice amenities, complete breakfast, and moreover, the welcoming service provided by our attentive staff. We have shared your special mention on Yanira with the whole team; and she feels honored that was able to assist you during your trip and that your took with you a nice and special image from her attentive service. It would be a pleasure to welcome you back here, your home in Quito! Best regards, Carolina Rueda C. Guest Relations
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If you're traveling for business and need to be in the area, I'm sure this would do. The wifi was strong in the room. Clean, comfortable enough. But this was our least preferred hotel in Ecuador on our trip. The staff wasn't interested in being helpful. Like we were a bother.
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Response from NHUIO-GuestRelations, Guest Relations Manager at NH Collection Quito Royal
Responded 9 Nov 2018
Dear Mr. Chase, Thank your for sharing with us your important feedback; we are very sorry to know that we did not meet your service expectations and we have shared your valued comments with our Management Team in order to take corrective actions over our staff in the different areas of our Hotel. We would like to offer you our sincere apologies for not provided you the quality service you deserve during your stay, there is no excuse for it, and therefore, we really appreciate you to take the time to write us, since this is an opportunity to improve and reinforce our service standards among our staff. We hope to have a new opportunity to welcome you and upscale your last experience in our Hotel. Sincerely, Carolina Rueda C. Guest Relations
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Professional photo exclusively commissioned by TripAdvisorNH Collection Quito Royal
The Executive at the NH Collection Quito Royal
Professional photo exclusively commissioned by TripAdvisorNH Collection Quito Royal
The Business Suite at the NH Collection Quito Royal
vue sur la ville
rue centrale
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Dear Mr. Noel, Thank you for contacting us, about your question, there will no problem for us to keep your luggage store until you are back from your trip, this service is complimentary. We want you to enjoy your visit in Ecuador and we will be there to assist you and bring you comfort. Any other question, please do not hesitate to contact us. Kind regards, Carolina Rueda C. Guest Relations Manager
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Dear Guest, We hope to have the pleasure to welcome you during your visit in Quito! About your questions: 1. No, our parking is inside our building, 5 floors underground. 2. It is a garage. 3. Sadly we won´t be able to get inside your vehicle since the height clearance of the garage is 2 meters. 4. It is valet parking only. There is to side options that you could take under considerations; one is parking in the street in front of the Hotel, but this is paid per hour. The other one is parking in a private parking lot near by that has rates per hour or per day. Any other question, I´ll be happy to assist you. Kind regards, Carolina Rueda C. Guest Relations Manager
0 votes
Dear Mr. Rico, Thank you for contacted us, about your question, we have private taxis available to pick you up from the airport, this has a cost of 35.00 usd. up to three people; in order to arrange this service please contact us directly to assist you at anytime. Best regards, Carolina Rueda Guest Service Manager
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Is this hotel still affiliated with the Wyndham Rewards program?
Dear Traveler, We are not affiliated to the Wyndham Rewards, our hotel chain has its own fidelity program, this is NH Rewards and it has free access. If you need further information, I´ll be happy to assist you. Regards, Carolina Rueda Guest Service Manager
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123
"Higher floor rooms have the best views and have less street noise if you want to open the windows."
"rooms on higher floors may be quieter; ask for room NOT facing front of hotel for better view."
"Ask for higher floors to see the Andes mountains"
"Better view high up"
"I had a room with a jaccuzi bath/shower. Required 2 steep steps to get in or out of. dont take that option if you have mobility limitations"
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PRICE RANGE
US$84 - US$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson quitoquito radisson
LOCATION
EcuadorPichincha ProvinceQuito
NUMBER OF ROOMS
124
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