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JW Marriott Hotel Quito

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1,422 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Hotel Quito
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Showing 1,092: English reviews
Kent, United Kingdom
Level Contributor
125 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 8 January 2015 via mobile

stayed here for 2 nights pre Celebrity Xpedition Cruise and 1 night post cruise. We were given an upgrade on arrival to a room at the front of the hotel overlooking the glass roof atrium. It was a large room with very comfortable bed and very nice bathroom with separate shower and sunken bath. Breakfast had everything you could want... More 

Helpful?
3 Thank Galapagosbird
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear lindylovesaholiday: Thank you very much for letting us be part of the pleasant memories of your visit to our beautiful country and the Galapagos, the enchanted islands. In Marriott we are all very committed to create unforgettable experiences; From the restaurant with natural products to the rooms, all with one goal, our guests happy and willing to come back... More 

Jacksonville Beach, Florida
Level Contributor
164 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 January 2015 via mobile

Hotel general areas and room was in good condition, what I would expect for a JW Marriott. The Executive Lounge was not up to standard in terms of food and drink selections compared to other lounges I've visited. Staff were friendly but service was slow at times.

Helpful?
Thank wdeertz
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Wdeertz: Thank you very much for your comments, the information you have given us is very important in order to know what are the areas that we have to improve our product. Corrective actions have been taken regarding the quality of food and service. I hope you come back soon to the JW Marriott Quito. Cordially Edison Riofrio More 

Baltimore, Maryland
Level Contributor
234 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 January 2015 via mobile

Everything I would expect at a JW property. Smooth check in/out, well appointed, friendly and helpful staff. Easy ride from new airport. Gym facilities, pool, restaurants, room service all well done.A pleasurable stay overall and very decent rates

Helpful?
Thank JC-Meg
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear JC-Meg: The most rewarding upon arrival to a hotel in a destination either for business or pleasure is to find that everything works perfectly. A clean room, good food, good service, are ingredients for a wonderful experience. Thank you very much for staying with us and for sharing your comments. We will be very happy to have you back... More 

Ottawa, Canada
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 January 2015 via mobile

Stayed there for 3 nights Dec 17-20, stayed on the 7th floor. Luxurious true 5 stars. Large room and comfortable bed. Pool is an excellent and location is very convenient. On the negative side, $5 for a bottle of water is a bit too much.

Helpful?
Thank Zahar H
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Zahar H: Thank you very much for your comments regarding your stay with us. We are happy that you enjoyed the pool area and have found the location of the hotel convenient. Being just minutes from the most important points of the city really is advantageous. We hope you visit us again soon. Sincerely Edison Riofrio More 

Quito
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 7 January 2015

I recently spent one night at this hotel with my husband and two kids aged 10 and 12 and we had the most pleasant experience. We stayed at a deluxe double room, and there was a special promo that included buffet breakfast for the 4 of us the next morning. The room was nice and comfortable for the four of... More 

Helpful?
1 Thank MCN73
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear MCN73: Thank you very much for your extensive review of our hotel. We are pleased knowing that you and your family have enjoyed the facilities at the hotel. We could not forget to celebrate your birthday, that is what we do as a family. For us it is a cause for great pride that you qualify us as the... More 

Cambridge, Canada
2 reviews
Reviewed 6 January 2015

My family and I booked a vacation with Celebrity Expeditions to the Galapagos, the trip was fantastic and everything worked out great until the last night that we had dinner at the hotel, both my daughter-in-law and I got terribly sick with food poisoning from the lemon musse desert that we ate. I know this because we were the only... More 

Helpful?
Thank Celia Isabel C
Gabriela C, Director of Restaurants Operations at JW Marriott Hotel Quito, responded to this review

Dear guest, Thank you for your comments regarding your stay with us. I am glad that you enjoyed your trip to our beautiful country. I would like to let you know that we haven´t received any other comment regarding poisoning in our restaurant. Fifteen people had the same dessert as you did, and as part of our procedures, all our... More 

Cambridge, Canada
Level Contributor
281 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 5 January 2015

My husband and I spent 3 nights prior to our Galapagos Cruise. The lobby is spacious and lovely.The people at the check-in counter were courteous and always willing to be of assistance. The people in the Business Centre were helpful offering maps and suggestions. The room was spacious and the bed was comfy. Breakfast was well-rounded offering an array of... More 

Helpful?
Thank CinR
Gabriela C, Director of Restaurant Operations at JW Marriott Hotel Quito, responded to this review

Dear Guest: Thank you for taking the time to share your experience with us. It is good to know that you received excellent service, we are very glad that you enjoy our food in the Bistro Latino Restaurant. We are always delighted to serve and look forward to your visit again in the near future. Cordially, Gabriela Cordero Director of... More 

San Diego, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 January 2015 via mobile

My experience at the JW was great as usual. The location is perfect, close to all the main attractions and walking distance to plaza FOCH where you can find a variety of bars, karaoke and clubs to party Quiteno style! The service was great, spacious room and tub also the entire staff was helpful friendly and courteous.

Helpful?
Thank Thalia L
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Thalia L: We have to say it, being close to everything really puts us in a condition of advantage. Being just minutes from the financial district and the pink area is very useful for our guests to optimize their time. We will always be ready to deliver excellent service. Thank you very much for your comments. Cordially Edison Riofrio More 

Boston, Massachusetts
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 January 2015

We found the Quito Marriott to be the perfect place to acclimatize, after journeying directly from sea-level to Quito' 9,000+ feet. Located in a calm part of town rather than near busier Old Quito (a 20 minute car ride away), we had the peace and quiet and space we wanted to just unwind after a long trip. Our two teenaged... More 

Helpful?
Thank Veever
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Veever: When you have arrived at a town situated in the heart of the Andes, you should take particular care. Among the key recommendations is to rest, drink lots of water and avoid doing sports on the first day. After acclimating you are ready to enjoy all the advantages offered by our wonderful city. Thank you very much for... More 

New York
2 reviews
Reviewed 31 December 2014

Car service arranged through hotel was not there to pick us up at the airport as planned, though there were taxis waiting there, which brought us to the hotel for a significantly lower price. The hotel lobby is wonderful1 and the front desk staff very friendly. The food in the restaurants was fair in taste, and the prices are really... More 

Helpful?
Thank Daniel B
Edison R, Quality Coordinator at JW Marriott Hotel Quito, responded to this review

Dear Daniel B: We've received your feedback, we have taken corrective action immediately. Please accept our apologies for the inconvenience during your stay. We are happy to hear that you enjoyed your breakfast and our health club area. We hope you return soon to our hotel we want to make your stay a perfect experience. Cordially Edison Riofrio More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 

Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Price Range: €133 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Reservation Options:
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott
Hotel Style:
#2 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Quito staff and other travellers.
32 questions
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Questions? Get answers from JW Marriott Hotel Quito staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view room.”
 of 5 bubbles 575dianes, 2 Dec 2016 | Read review
“Try to get a view of the city.”
 of 5 bubbles Ukechick56, 1 Dec 2016 | Read review
“Both rooms we had were perfect!”
 of 5 bubbles lanak822, 26 Nov 2016 | Read review
“we were on floor 7 twice, both great rooms”
 of 5 bubbles AnneZ996, 12 Nov 2016 | Read review
“Ask for a room that does NOT overlook the lobby.”
 of 5 bubbles Introvertica, 29 Oct 2016 | Read review
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