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JW Marriott Hotel Quito

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Traveller (700)
Room & Suite (156)
Pool & Beach (49)
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Overview
  • Excellent63%
  • Very good28%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,774)
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All reviewsthe executive loungecelebrity cruisebistro latinosmoothie barla haciendayellow cabseparate showerbreakfast buffetbeautiful hotelflower arrangementsgalapagos islandsbusiness centerold towntwo nightsbottled waterrooms are spaciouslobby
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411 - 415 of 1,370 reviews
Reviewed 26 April 2016

High-end hotel with clean and comfortable rooms. Lots of roses on the lobby. Staff was friendly and nice. We stayed in three JW Marriotts in Peru and Ecuador and all were very nice but this one was tied to the cruise business more than other...More

Thank tmckenna2016
Response from Belen U, Social Media Executive at JW Marriott Hotel QuitoResponded 30 April 2016

Dear tmckenna2016, Thank you for your kind comments about your stay, it is so rewarding to know you had the JW Experience in both Ecuador and Peru. Thank you for noticing our rose arrangements, aren't they beautiful? We have an in-house florist whose talent is...More

Reviewed 22 April 2016

My husband and I stayed at the JW Marriott for 4 nights pre-cruise (room 927 - nice pool view but nothing spectacular) and then 2 nights post cruise (room 828 - what a fabulous breathtaking view of the mountains and the lights at night) and...More

2  Thank kayshu01
Response from Belen U, Social Media Executive at JW Marriott Hotel QuitoResponded 30 April 2016

Dear kayshu01, Thank you for your wonderful recommendation, we love to know that you enjoyed your stay and that everything was above and beyond your expectations. We are so happy to know you liked our rooms, these are newly renovated and have given our hotel...More

Reviewed 22 April 2016 via mobile

I visited the salon at the Marriott for a bikini wax, mistakenly thinking it would offer a decent western style service. I asked for a Brazilian bikini wax (twice) and proceeded to have the worst waxing experience I've ever had (and I've been having waxes...More

1  Thank Kimtikawaka
Response from Edison R, Quality Coordinator at JW Marriott Hotel QuitoResponded 24 April 2016

Dear Kimtikawaka: I have been addressed your comments regarding the service provided in the health club. Receive my sincere apologies for the inconvenience caused. In order to fully meet your expectations we have reviewed all the procedures to be followed during treatment and have taken...More

Reviewed 16 April 2016 via mobile

It is absolute shame that Marriott allows this hotel to carry the JW brand when it is at most Courtyard. Person with manager uniform opened the cab door when I came from the airport but the couldn't speak a word in English. There was a...More

1  Thank LoyaltyLobby
Response from Edison R, Quality Coordinator at JW Marriott Hotel QuitoResponded 1 May 2016

Dear Guest: On behalf of the hotel management, I apologize for the perception you had with our service. We appreciate your feedback, as it helps us improve our customer service. Cordially, Edison Riofrio Quality Coordinator JW Marriott Quito

Reviewed 16 April 2016

Stayed here 2 nights in a room with a king bed. A very modern and well equipped bathroom and bedroom that were clean and comfortable. The breakfast buffet is really excellent with everything you could ask for including local offerings. Coffee is great too. The...More

Thank Edmundo_de_ABQ
Response from Belen U, Social Media Executive at JW Marriott Hotel QuitoResponded 20 April 2016

Dear Edmundo-de-ABQ, Thank you! We love to know you enjoyed our renovated rooms! We innovated our design after 15 years in the market and we are really happy with the results. We are glad you liked our buffet breakfast, did you try our smoothies? You...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$170 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Quito
#4 Business Hotel in Quito
#5 Spa Hotel in Quito
#9 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$170 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Quito
#4 Business Hotel in Quito
#5 Spa Hotel in Quito
#9 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (700)
Room & Suite (156)
Pool & Beach (49)
Dining (38)
Business Centre & Event Rooms (27)
Family and Play Areas (4)
Questions & Answers
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Carmen R
13 April 2018|
Answer
Response from traveller1959 | Reviewed this property |
First, as most flights arrive in the night, many guests show up well after midnight. The reception is used to this and well-staffed during the night. Second, how did you make your reservation? Usually, the reservation... More
0
Votes
jowheeler1
2 April 2018|
AnswerShow all 3 answers
Response from roadieplanner | Reviewed this property |
Leave the Marriott! Stay at Hotel Boutique Portal de Catuna and have a much more local experience. Senhora will help you out. Seriously just contact the hotel. Give them a call.
1
Vote
Room Tips
"Executive Lounge level with mountain view. Cotopaxi Volcano is amazing (when the clouds lift!)."
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"Get a room on the executive level. The slight cost increase is well worth it given the access to the..."
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"Request a room overlooking the military academy"
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"If you encounter Gabrielle at the front desk, ask for help from someone else!"
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