We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Santiago Centro

Save
Share
Traveller (452)
Room & Suite (197)
Dining (45)
Overview
  • Excellent26%
  • Very good49%
  • Average18%
  • Poor5%
  • Terrible2%
Travellers talk about
“central location”(21 reviews)
“santa lucia”(18 reviews)
“walking distance”(20 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,188)
Filter reviews
251 results
Traveller rating
52
112
51
23
13
Traveller type
Time of year
LanguageEnglish
More languages
52
112
51
23
13
Show reviews that mention
All reviewscentral locationsanta luciawalking distancegreat locationmetro stationbusiness centermain avenueatacama desertbreakfast buffetbus stoppool area issmall poolrooms are spaciousfront desk staffnice roomlate at nightshort stay
FilterEnglish
Updating list...
1 - 5 of 251 reviews
Reviewed 2 days ago

POSITIVE: Great hotel (room, restaurant, staff), following the Mercure's high standards.NEGATIVE: The location is very strategic (near subway, at the downtown), but this area didn't seem to be safe to walk around at late hours.

Review collected in partnership with Accorhotels.com
Thank etsukamoto
Reviewed 6 days ago via mobile

Me and boyfriend made a last minute reservation after our arrival in Santiago for a 12 hours flight connection, so we decided to stay in a hotel in the central area of the city to rest, take a shower and take a little tour around...More

Thank livinginamagazine
Response from Mercure S, Manager at Mercure Santiago CentroResponded 5 days ago

Dear livinginamagazine, Greetings from Santiago. We are very happy for had been received your comments. Thank you very much for taking the time to share your experience with us and publishing your recommendation. We hope that your review could help another travelling that are searching...More

Reviewed 4 weeks ago

The hotel is in a good location next to Santa Lucia subway and hill. Easy to walk to various tourist areas in Santiago. The room was spacious, breakfast plentiful and the pool side bar was pretty cool too. The only downside was how loud the...More

Review collected in partnership with Accorhotels.com
Thank Andrew M
Response from Mercure S, Manager at Mercure Santiago CentroResponded 2 weeks ago

Dear Mr. Andrew, Greetings from Santiago. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla.

Reviewed 2 July 2018

The reception staff were very helpful and nothing was a problem. A special thanks to Nestor who was very helpful in seeking information to enable us to arrange a day trip out of the city. His friendliness along with his colleagues was welcoming and appreciated....More

Review collected in partnership with Accorhotels.com
1  Thank G C
Response from Mercure S, Manager at Mercure Santiago CentroResponded 3 July 2018

Dear G C, Greetings from Santiago! We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially to Nestor. I am sure that this feedback will...More

Reviewed 16 June 2018 via mobile

I have stayed at this hotel 4 times and I will be back there in a week for another 5 nights. It’s not that I love the hotel, it’s that I love the location. The hotel is average, it’s ok, some of the staff are...More

Thank Wayne H
Response from Mercure S, Manager at Mercure Santiago CentroResponded 3 July 2018

Dear Wayne H, Greetings from Santiago! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$95 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#36 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$95 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Santiago
#36 Luxury Hotel in Santiago
#46 Romantic Hotel in Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (452)
Room & Suite (197)
Dining (45)
Pool & Beach (42)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
redhonker
23 July 2017|
AnswerShow all 7 answers
Response from rcperez | Reviewed this property |
Ibis location is better, but Mercure hotel itself is better Still plenty of dinning options walking distance and safely around
0
Votes
hobbit_8
18 December 2016|
AnswerShow all 4 answers
Response from Mercure S | Property representative |
Good day from Mercure Santiago! We can make the reservation with our supplier, and send you the cost and details. In order to book the transportation service, we need your flight Information with arrival. Kind regards... More
1
Vote
Google Translation
WilloTheKing
11 August 2016|
AnswerShow all 3 answers
Response from Barbara C | Reviewed this property |
We took a taxi. Get a pre-paid ticket for a taxi inside the airport. Do not take a taxi from the street. The hotel is used to having international passengers arriving at all times and will accommodate if a room is... More
2
Votes
Room Tips
"Views are better at the front. Quieter at the back."
Read review
"check the aircon before unpacking!"
Read review
"A high floor is likely to be quieter as it is on a busy street."
Read review
"As for a superior renovated rooms, preferably looking the back for silence."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing