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Grand Hyatt Santiago

Travellers' Choice award winner
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Grand Hyatt Santiago
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1,941 Reviews from our TripAdvisor Community

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Showing 756: English reviews
Everett, Washington
Reviewed 27 July 2015

Excellent hotel choice for a business traveler. Very secure. Staff is very helpful and all that we dealt with spoke fluent English. Doorman was able to suggest things to do and help arrange taxis with rate before hand. Great view of the surrounding area.

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Helpful?
Thank skimobile
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted that you found us to be comfortable on your business stay with and also hoping that your next visit will be pleasure and relaxing. looking forward to have you stay with us at Grand Hyatt Santiago in the near future. Best Regards, MarcLorenz

Houston, Texas
Reviewed 26 July 2015

Beautiful 5 star hotel in the financial district. Nice pool, great breakfast buffet, view of the Andes, free WiFi, afternoon tea, beautiful rooms. No coffee in the room and no casual coffee shop. Concierge was great with restaurant and attraction recommendations. I was having problems trying to meet up with a friend in Santiago and my wife emailed the hotel...

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Helpful?
1Thank imissneworleans
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted that you found us to be such efficient also i am pleased to read that you had a quick response from our staff even though of the time. I thank you for taking the time to writte about your recent stay with us in Grand Hyatt Santiago and i hope to welcome you back in...

Ottawa, Canada
Reviewed 9 July 2015

First time in Santiago. Good service at hotel, safe. Walking distance to restaurants that were outstanding. Pool area was very nice. Rooms although clean, could have been cleaner, and spruced up a bit. (e.g. parts of room obviously not cleaned in a long time)

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Helpful?
Thank toffat9
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted to read your comments about our hotel. Also disapointed to read that you found the room to be i need of a deep clean, i will take this in to consideration and look into it with my team to try to avoid happening again. All my best wishes and hope to get the opportunity to...

Reviewed 7 July 2015

Visited Santiago for the first time and stayed at this very good hotel, with spacious rooms but a little tired. The garden and pool area excellent and the hotel enjoys good amenities such as a Spa and excellent restaurants but what I will always remember were the excellent staff in all departments. Stayed for 5 days and I found the...

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Helpful?
2Thank Peaterandrews
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay at Grand Hyatt Santiago. I am delighted to hear that you found our staff to be helpful and courteous but disappointed that you found our hotel to be a little tied. We are working on updating our areas and in particular the guest rooms,...

El Paso, United States
Reviewed 7 July 2015

Great Hotel! Friendly Staff! Centrally Located, very close to shopping malls and connected to major hi-ways. Fantastic Architecture, affords for beautiful views from every room. The pool and pool area are nothing short of breathtaking. There incredible restaurants with outstanding decor, service and food quality. In my opinion, the Best Place to Stay in Santiago!

Review collected in partnership with Hyatt Hotels
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Helpful?
2Thank Humberto G
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am absolutly delighted that you found us to be the best place to stay in santiago. thankfull for all your lovely remarks about service and product and please that we could be at your service and we will try to make each experience with all of our guest a memorable one. Best Regards, Marc Lorenz

Sao Jose Dos Campos, SP
Reviewed 5 July 2015 via mobile

As expected during a stay in Grand Hyatt Hotel, it was great. Large and well decorated rooms. Unfortunately I haven't chance to enjoy the swimming pool - it's the problem when you are traveling as business. The location is awesome, it's next door to Parque Arauco mall where you have many options to eat & drink. If you prefer, there...

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Helpful?
2Thank wellsantos79br
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, i am very pleased to read all your lovely comments about our hotel. Also very happy that you found your recent stay with very comfortable and that you enjoyed our other outlets. Hopefully we get to serve you back in the near future and hopefully in that time you get try our pool. I wish all the very...

Reviewed 1 July 2015

Alwyes good location and nice hotel and good service clean room and toilet big swimming pool small gum and have spa I don't like it it's Free basy Alwyes any how I like the hotel in general The food was really good at the Italian restraint and the have nice good coffee

Review collected in partnership with Hyatt Hotels
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Helpful?
2Thank waleeda963
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay in our hotel. My team and i are always looking on new ways on making your stay with us a pleasent one i am also glad that you found our coffe in senso restaurant to be good and tasty. I hope you got the...

Mountain View, California
Reviewed 28 June 2015

This hotel in Santiago had a lot going for it. The people working here are wonderful, very helpful and pleasant. Everyone we met seemed to have the true Hyatt outlook of taking care of the guest. It's in the newer part of town, so if you want to do the more touristy things, plan on taking a taxi or using...

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Helpful?
1Thank alastairdeacon
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, I am delighted that you made use of facilities in the 16th floor and got to appreciate the view of the mountains. Also glad that you got the chance to see our own buddy bear, i hope to get the chance to serve you once again. Best Regards, Mrac Lorenz

Kent, Washington
Reviewed 24 June 2015

I booked a single night stay with our Son. The location was terrific - close to a major mall with many restaurants and more stores than I care to enjoy. The front desk money exchange rate didn't involve the usual terrible rates. All staff we met except in the bar spoke terrific English. We made due just fine with our...

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Helpful?
3Thank SEAPlatinum
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, Thank you very much for taking the time to writte about your recent stay with us in Grand Hyatt Santiago. i am very delighted to read your long review of our hotel, i would like to share with you that we are working on updating our areas and in particular the guest rooms, our hallways carpets are being...

Sao Paulo, SP
Reviewed 21 June 2015

The hotel offers great multi-cuisine dining options and quite comfortable rooms. Decide to indulge yourself in some luxury - book a room on the Regency Club floor. It offers lavish amenities including a private lounge serving breakfast, and evening cocktails with hors d'oeuvres while savouring the stunning views of the Andes Mountains. If you plan to explore the city walking,...

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Helpful?
1Thank Ned_Antic
MarcLorenz, General Manager at Grand Hyatt Santiago, responded to this review

Dear Guest, It is always a pleasure to us to give you a five star treatment everytime and make your stay in hotel a memorable one. I glad you found our outlets to comfortable and nice and hope to Welcome you back to Grand Hyatt Santiago very soon. Best Regards, Marc Lorenz

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: €150 - €289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Despegar.com, Hyatt Hotels Corporation and Priceline so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Romantic Hotel in Santiago
#6 Business Hotel in Santiago
#6 Family Hotel in Santiago
#11 Spa Hotel in Santiago
#21 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are the best - get club level”
  • Room 1617
 of 5 bubbles lindadrew13, 8 Mar 2017 | Read review
“Demand a newly renovated room so you won't be disappointed.”
 of 5 bubbles FRISBEES, 26 Feb 2017 | Read review
“16th floor is CLUB floor w free drinks and food all day - great value if you want to stay on the property most of the time.”
 of 5 bubbles sharpemitchell, 26 Feb 2017 | Read review
“Ask for a view of the Andes mountains!”
 of 5 bubbles 432scottz, 24 Feb 2017 | Read review
“Ask for pool view”
 of 5 bubbles EDWARDE621, 17 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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