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Grand Hyatt Santiago

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Grand Hyatt Santiago
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1,944 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt Santiago
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Showing 756: English reviews
Sao Paulo, SP
Reviewed 2 weeks ago

Very beautiful hotel. 3 great restaurants inside that serve really great food. The problem is that in my room 404, the TV was an old one, that the scene dis not fit in the screen and also we dis not had the option of putting in the door the warning of "Do NOT DISTURB". The rest was good. Nice employees...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank MariGaeta
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

san carlos,
Reviewed 3 weeks ago

We checked in very early in the morning and they put us right in our room. Spacious and VIEWS! I could have stared out those windows for weeks. We were in room 1617 on the club level and that was brilliant on my husband's part. More incredible windows while having a cocktail or a light breakfast. Yes, the hotel is...

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Helpful?
Thank lindadrew13
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Clark, New Jersey
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Waverunner2940
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

london
Reviewed 3 weeks ago via mobile

Disappointed we booked this place as we were going to try the W instead. Room is not advertised that renovation work is taking place. You only get confirmation when you receive your booking email (through booking.com) and by then it's too late to change (normally). Our room was a club room with a view. Spacious but very tired and works...

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Thank loveknot
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your opinion! We´re happy to know your feedback, this will help us to improve our services. We hope you had a nice stay besides the negative aspects. Best regards, Roberto Intriago

kingston, ontario
Reviewed 3 weeks ago

Beautiful, very clean hotel. The pool at the back is truly beautiful and easily accessed. Quiet. A great place to relax. Is children friendly with a wading pool for small ones. Not impressed with lunch. Their is pool service both for food and towel. Free wifi.

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Helpful?
Thank travellingon60
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Reviewed 4 weeks ago

Very nice hotel. Good location. Mall within walking distance. Felt safe in the neighborhood. Concierge service was very helpful. Was never able to book a time with spa over two days. Staff very helpful as well.

Review collected in partnership with Hyatt Hotels
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Thank Benjamin S
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your time and comments, It's nice to know that you enjoyed your stay with us. We hope to have you back anytime soon! Best regards, Roberto Intriago

Houston, Texas
Reviewed 4 weeks ago

The Grand Hyatt is undergoing a renovation. We ended up with a older room on the second floor. At $200 USD, I paid more than the Expedia/Travelocity going rate. I really hoped that would garner a better room. The tub shower was awkward to turn on and get to temperature. For one of South America's best hotels it, the shower...

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Thank FRISBEES
Reviewed 4 weeks ago via mobile

Will never stay there , the food is good but room service is terrible , I got my jullery stolen and my suit case was all looked at. Terrible feeling of insecurity, thought we were in a place you could trust.

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Helpful?
Thank veronica g
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

Thank you for your comments. We apologize for the situations you had during your stay with us. Normally problems like those you explained don´t appear. But we will immediately work on this to eliminate those occurences and improve our service. Nevertheless, we would be happy to welcome you another time at the hotel to show you our usual, good services....

Calgary, Canada
Reviewed 4 weeks ago

This was our second visit here about 8-9 years apart. The grounds/gardens on the property were so striking we wanted to return and glad we did. Considering this hotel is very central the space dedicated for pool area and green space are amazing and significantly better than all the top hotels in the area. The hotel is older and going...

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Thank sharpemitchell
Denver, Colorado, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank Trish B
Roberto I, Sub Gerente General at Grand Hyatt Santiago, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Senso
Senso
Cuisines: Mediterranean, Chilean, South American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Hyatt Santiago hotel is also home to world class, multi-cuisine restaurants, a lagoon-style swimming pool with a waterfall, and the three-story free-standing AKO Wellness & Spa. So, you can enjoy one of the best Spa in Santiago of Chile. The most exclusive golf clubs of Santiago de Chile are only a few steps away from the hotel. Our Las Condes hotel also features a health club where guests can pamper with a variety of beauty and relaxation treatments. The hotel offers exclusive dining in some of the best restaurants in Santiago of Chile and bar options such as Anakena, Matsuri and Senso restaurants, and Atrium Lobby Lounge and Duke`s Bar. ... more   less 

Additional Information about Grand Hyatt Santiago

Address: Avenida Presidente Kennedy 4601 | Santiago, Chile, Santiago 7560994, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: €148 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Santiago 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Travelocity and Hyatt Hotels Corporation so you can book your Grand Hyatt Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Grand Hyatt
Santiago Hyatt
Hotel Style:
#6 Romantic Hotel in Santiago
#6 Family Hotel in Santiago
#6 Business Hotel in Santiago
#11 Spa Hotel in Santiago
#21 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Santiago staff and other travellers.
20 questions
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Questions? Get answers from Grand Hyatt Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are the best - get club level”
  • Room 1617
 of 5 bubbles lindadrew13, 8 Mar 2017 | Read review
“Demand a newly renovated room so you won't be disappointed.”
 of 5 bubbles FRISBEES, 26 Feb 2017 | Read review
“16th floor is CLUB floor w free drinks and food all day - great value if you want to stay on the property most of the time.”
 of 5 bubbles sharpemitchell, 26 Feb 2017 | Read review
“Ask for a view of the Andes mountains!”
 of 5 bubbles 432scottz, 24 Feb 2017 | Read review
“Ask for pool view”
 of 5 bubbles EDWARDE621, 17 Jan 2017 | Read review
5 of 5