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Sheraton Santiago Hotel and Convention Center

CancelonUS$131*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$179*
US$131*
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US$179*
US$179*
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Sheraton Santiago Hotel and Convention Center
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1,146 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santiago Hotel and Convention Center
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Showing 462: English reviews
Comptche, California
Reviewed 29 September 2013

With a lot of help from local colleagues, as well as others outside Chile, we organized a two-day meeting here for about 100 experts in my field. Attendees came from about 20 countries. Most of the organization had been taken care of when I and two colleagues, together with members of our organizing team from around the world arrived. I...

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Helpful?
1Thank TravelIsWork
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, We greatly appreciate your survey response with your feedback about your experience at our Hotel. Our guests comments are vital to us. When positive, we feel rewarded in our efforts and our employees grow and gain confidence through positive reinforcement. When something goes wrong, as it appears is the case, our clients’ honest feedback helps us promptly correct...

Toronto
Reviewed 20 September 2013

This hotel has small, outdated rooms in need of facelift. Carpets are old, walls are ugly. The thing that annoys me is that the hotel does not even live up to its own promises. The room service menu says food delivered within 30 minutes. It took 50 minutes and no apology was offered when I called to see if the...

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Helpful?
3Thank b c
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for the feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I am sorry to hear that we did not inform you about the Room Service charge causing a terrible misunderstanding. Our Guest Service Agent failed to give you the correct information so...

Amman, Jordan
Reviewed 20 September 2013

The view of the mountain was spactacular. Good place, breakfast was great and people are exceptionally friendly. Best location in the great city of Santiago i had a great time The mountain view is a must

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Thank Fitiany
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thanks for your review. I appreciate your letting us know about your experience at our hotel and I am glad you enjoyed our property and Los Andes Mountains!. Kind regards, Howie Brown General Manager

Tel Aviv, Israel
Reviewed 4 September 2013

The hotel is a "Sheraton". The service, staff and rooms are not what one would expect from this name. My room was just in front of the elevators. Whoever got out from the elevator and talk was heard like he was inside my room. The doors are unbelievably thin. The interior looked lousy. Very old and not taken care of....

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1Thank Giovanni17
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I am deeply troubled to hear about your experience at our hotel, however I appreciate very much your comments about Naomi. She is an outstanding employee and I am proud to have her as part of my team. In regards to your room change request, it would be very helpful for me to have more details about your...

Albuquerque, New Mexico
Reviewed 4 September 2013

We have a great experience at the Sheraton in Santiago, Chili. The staff at the front desk went out of their way to be helpful. The propoerty was very nice. I took a red-eye and arrived very early in the morning. My room wasn't ready when I arrived at the hotel, but the staff was very accommodating. I went down...

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Helpful?
Thank esvolkma
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, It was great to read you review! all your comments were shared with Front Office staff; they are very happy to hear that their service fullfill all your requirements and you felt at home. Do not hesitate to contact us directly if you have future plans to stay with us. My best regards, Howie Brown General Manager

MInneapolis
Reviewed 2 September 2013

The hotel is very well located just by the "Cerro San Cristobal", which is a reference in Santiago - it is near the Mapocho river, walking distance to a subway station and to a mall. And if you are driving, it is just in front one of the main freeways, called Costanera Norte. It is a huge hotel, prepared for...

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Helpful?
2Thank Paulo_MSP
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am sorry to hear of your experience and apologize for the inconveniences you faced through. The situation regarding the car crashed near the hotel was a huge accident and I can assure you that hotel made all the necessary efforts to avoid that this incident affected our...

Mariakerke, Oost-Vlaanderen, Belgium
Reviewed 25 August 2013

A big lobby with a well-organized check inn is your first experience. The spacious rooms are clean but a little bit noisy when there is live music in the bar. Good and stable Wi-Fi connection. Nice and well equipped fitness available with indoor and outdoor swimming pool. Personal is friendly and most all of them can help you in English....

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Helpful?
Thank Fransmortier
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I sincerely appreciate your great feedback. I proud of my team and will share your comments with the operational staff. I would be my pleasure to have you back. Kind regards, Howie Brown General Manager

San Antonio, Texas
Reviewed 16 August 2013

Have stayed numerous times at this hotel over the past 4 years. Always a good experience. Good location. Great staff. Great breakfast. Comfortable rooms. Even just after the earthquake in Santiago, this hotel still exceeded my expectations. Always look forward to staying here.

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Thank Tymbo
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for posting your feedback from your visit with us. Your excellent comments have been shared with all my staff. We carried out a full renovation after the earthquake and I am glad we always exceeded your expectations. Sincerely yours, Howie Brown General Manager

mexico-toronto
Reviewed 23 July 2013

at the Sheraton Santiago convention center you get automatic wakp up cal don't bother to place a wake up call you will get woken up for sure at 8am ..if you stay here dont expect to sleep in and relax, ok .. i explane: , i am on floor 5 ...the Hotel has lots of airline crew staying and they...

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Helpful?
Thank flytheworldaircan
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I truly regret to learn about your experience at our property, please accept my sincere apologies for the inconveniences you faced. Our Housekeeping department has different shifts to do the cleaning and I am sorry these situations interrupted your rest & relax. Your comments have been shared with the Manager involved in order to take actions and improve...

Dusseldorf, Germany
Reviewed 22 July 2013

july 2013 an absolute non-smoking hotel! I was able to get a room at the end of the corridir with short access to the fire escape stair....at least. this hotel doesnt offer ANY room service nor do they have a kettle in the room to enable some shots of coffee before showing in the public ;). the mini bar is...

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Helpful?
Thank harganaxki
HowieBrown206, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for posting your feedback from your visit with us. I would like to mention that we do have Room Service so I am surprised you mentioned this point. Regarding mini bar products, all guests have the chance to ask for other snacks or drinks directly with the operator, as all our rooms have a form for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: €109 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#34 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
20 questions
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Ocean View, Delaware
over a year ago
Broomall PA
Spokane, Washington
4 months ago

See all questions (20)

Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor looking down on the pool with a view of San Cristobal was great!”
756reggiec, 24 May 2017 | Read review
“Compruebe que le den habitación limpia. La mía no alcanzaba los mínimos”
Pedro_Bigeriego, 14 May 2017 | Read review
“Ask for frony of hotel for a room with a view overlooking the city. Pretty at night”
sherry1150, 7 Apr 2017 | Read review
“Room with a view of the pool”
BDWright, 26 Mar 2017 | Read review
“If you want a good room, go somewhere else.”
, 23 Mar 2017 | Read review
5 of 5
Cancelon
US$131* /night
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PricelineUS$179
Booking.comUS$179
Orbitz.comUS$179
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*Disclaimer
Prices are for 1 room, 2 adults
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