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Sheraton Santiago Hotel and Convention Center

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Sheraton Santiago Hotel and Convention Center
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1,004 Reviews from our TripAdvisor Community

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Showing 408: English reviews
Cheektowaga, New York
Reviewed 3 days ago NEW

Hurtigruten Cruiseline puts passengers up here for one night before departing on a cruise to Antartica. What a wonderful way to start off this journey. I was lucky enough to get a room on the Club Floor and enjoyed the luxury of a superb room on the top floor overlooking the city. Every little detail is covered. Ample toiletries in...

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Helpful?
Thank GLaSota
Chile
Reviewed 4 days ago NEWvia mobile

Its a beautiful hotel..comfortable beds n pillows...negative side is AC doesnt work unless u insert card..so ask for 2 cards..parking is NOT included unless your room rate includes it..2.00 every half hour..so check before you book...and other hidden costs..overall recomended

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Helpful?
Thank Rachel L
Espoo, Finland
Reviewed 1 week ago

had a nice 2 night stay in Sheraton. for me, excellent location close to office and what a view, the low hills of Andies just next to the hotel, with a view to high snow covered peaks. everything went fine, nice service and all. the breakfast area is superb, outdoor, covered, by the pool. the only concern with breakfast is...

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Thank none006
Reviewed 2 weeks ago via mobile

After a long flight from Miami on business it was a pleasure to relax in style! Recharging before a conference. The pool area are beautiful and so is the skyline! A view of the tallest building in South America with the Andes mountains as a backdrop!

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Helpful?
Thank Marie R
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for your wonderful comments about your recent stay. I am glad that you enjoyed our hotel and areas nearby. Sincerely, Howie Brown General Manager

Oxfordshire, United Kingdom
Reviewed 3 weeks ago

The rooms are good , also the bathroom ,and we enjoyed the view to the back of the hotel towards the San Cristobal park and Andes . Breakfasts were chaotic and the coffee machines broke down often so no coffee , and when it came it was poor quality. Staff were often helpful - especially the concierge desk . However...

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Helpful?
Thank hilltopOxon
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your review and hope you have the chance to come back in the near future, so you can enjoy all our facilities. My best regards, Howie Brown General Manager

US
Reviewed 3 weeks ago

I was concerned about the hotel after reading some of the reviews, but I found a very modern, nice, and clean hotel with great service. While the front desk was slow and had some glitches throughout my stay I can say the rooms are very well updated, very quiet, and very well cleaned and maintained. AC was a bit quirky...

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Helpful?
Thank pickybiz
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your wonderful comments about your recent stay with us. I will share all your comments with my Team and congratulate them for the well done job! Please visit us again; it would be a pleasure for us to have you back. Cordially yours, Howie Brown General Manager

Melbourne, Australia
Reviewed 3 weeks ago via mobile

Stayed here courtesy of Latam airlines due to flight delays. Hotel was lovely, rooms were clean and comfortable and the food in the restaurant by the pool was great. Staff were friendly and helpful. Good location.

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Helpful?
Thank Andrea M
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for your excellent comments about your recent stay. I am glad that you enjoy our hotel and restaurant by the pool area. I hope you can come back again, Sincerely, Howie Brown General Manager

Reviewed 4 weeks ago via mobile

I stayed a weekend in Santiago waiting for business appointments. The Sheraton was inviting and nice. The only issue is the sleep quality, the windows simply don't block out the noise from outside. Which is strange for triple glazing.... Otherwise, the staff were very nice. The kitchen is excellent especially the grill and I rented bicycle which were well kept.

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Helpful?
Thank Rami L
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to evaluate us through this media. This is a very important tool and gives us a chance to be informed about our performance. Regarding your comments about the triple glazing, I share with the Director of Engineer, in order to review and take the corresponding actions. Cordially yous, Howie Brown General Manager

Washington DC, District of Columbia
Reviewed 4 weeks ago

We stayed for two nights at the Sheraton Santiago and were thrilled that they room was completely updated and renovated. I had understood from previous reviews that the older rooms were shabby and the construction was disruptive, but that was not our experience at all. The hotel was clean, modern, and with a super comfy bed that gave me the...

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Helpful?
Thank Michele R
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I appreciate very much your nice comments regarding your stay at Sheraton Santiago Hotel. I am glad to hear that your enjoyed your stay. I look forward to welcoming you back soon. Sincerely, Howie Brown General Manager

Ipoh, Perak, Malaysia
Reviewed 1 November 2016

Stay for 2 days, is a quite nice hotel. The breakfast serve is not a its tip top condition but acceptable. For those who like to take a run in the hotel, the fitness center is way to small and you really can feel the packed situation when you are in it.

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Helpful?
Thank FooHoe
SheratonSantiago, General Manager at Sheraton Santiago Hotel and Convention Center, responded to this review

Dear Guest, I sincerely appreciate your comments about your stay and the great feedback you have provided. It is always great to hear that our guest enjoy our hotel, our facilities and also the surroundings. I hope to have you back soon. My best regards, Howie Brown General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A hub of activity and a magnet for those seeking nightlife’s excitement, cultural activities, beaches, vineyards and amazing ski centers. Located in the midst of parks and gardens, nearby the most important financial areas and the city’s main shopping centers. Sheraton Santiago features distinguished service and awarded cuisine. ... more   less 

Additional Information about Sheraton Santiago Hotel and Convention Center

Address: Ave Santa Maria 1742, Santiago -, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: €138 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Santiago Hotel and Convention Center 4.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Sheraton Santiago Hotel Santiago
Santiago Sheraton
Hotel Style:
#32 Luxury Hotel in Santiago
#43 Business Hotel in Santiago
#44 Family Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santiago Hotel and Convention Center staff and other travellers.
13 questions
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Questions? Get answers from Sheraton Santiago Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the 7th floor.”
 of 5 bubbles GLaSota, 7 Dec 2016 | Read review
“view to pool area and Andies”
 of 5 bubbles none006, 3 Dec 2016 | Read review
“views to the back from higher floors are best”
 of 5 bubbles hilltopOxon, 17 Nov 2016 | Read review
“I had a room on the 6th floor overlooking the pool and I was not bothered by pool noise.”
 of 5 bubbles pickybiz, 17 Nov 2016 | Read review
“We can slightly hear the music from the bar in the rooms over the atrium.”
 of 5 bubbles Sonysan, 6 Oct 2016 | Read review
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