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Hotel Neruda

640 reviews
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Traveller (203)
Room & Suite (55)
Dining (19)
Overview
  • Excellent23%
  • Very good41%
  • Average22%
  • Poor9%
  • Terrible5%
4 weeks ago
“Great hotel in great place”
22 Nov 2017
“Old but clean”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (640)Write a Review
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1 - 5 of 75 reviews
Reviewed 1 week ago

Service was terrible from the beginning. First of all we paid a premium price for the hotel because they told us it was 4 stars. They bunched us in a small room in what appeared to be the back of the hotel that didn't have...More

Thank AnaLacio
Response from GerenteHoteles, Propietario at Hotel NerudaResponded 1 week ago

Dear Guest: First of all we want to thank you for your time to share your comments, for us it is very important to know your opinion. When reviewing your reservation, it seems that there is a wrong, because your reservation was made at Apart...More

Reviewed 4 weeks ago

Very large room, very confortable, with nice large window on the city, Very nice atmosphere, elegant and tasteful decoration, great location. Swimming-pool and fitness not very attractive but could not pretend better for the price. Excellent price/quality. Would choose again this hotel without hesitation.

Review collected in partnership with this hotel
Thank Laurence1962
Response from GerenteHoteles, Director General at Hotel NerudaResponded 4 weeks ago

Dear Guest: We want to thank you for your time to leave us your assessment, for us it is very important to receive the comments of our clients. We will take into account what you mention to us. Best regards, Management.

Reviewed 6 December 2017

Previous reviews should have been warning enough, but we were booked through a group booking ... and this was challenge enough. The hotel did not seem to have an electronic booking system and was shifting through printed reservation sheets ... took ages to find ......More

Thank LxRichter
Response from GerenteHoteles, Propietario at Hotel NerudaResponded 7 December 2017

Dear Guest: First of all we want to thank you for your time, because it is very important for us to know your opinion. We regret the problems you had with the management of your reservation, our hotel if you have electronic reservation systems. Best...More

Reviewed 22 November 2017

At the first glance the hotel lobby seems to suggest a quite fancy hotel, but soon you realize that in fact it's not as shiny as it may seem. The staff was very nice and helpful, the rooms very clean, but you shouldn't expect too...More

Review collected in partnership with this hotel
Thank oliverh778
Response from GerenteHoteles, Propietario at Hotel NerudaResponded 23 November 2017

Dear Guest: We want to thank you for your time to leave us your opinion, because for us it is important to know the experience of our customers. We look forward to a new opportunity. Best Regards, Management.

Reviewed 18 November 2017

They owed me my warranty from a second room I had cancelled. For 3 weeks proir to my stay, I emailed them and they said they would credit my MasterCard. They never did it. So when checking out, they said they would give me credit...More

Review collected in partnership with this hotel
Thank 420joelk
Response from GerenteHoteles, Propietario at Hotel NerudaResponded 28 November 2017

Dear guest: We are very sorry for the inconvenience caused during your stay. Our procedures for these cases correspond to making the request to the bank to manage the cancellation of the transaction, which takes an average of 30 days. As a measure to deliver...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Free Parking
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Concierge
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$102 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Details
Price range
US$102 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
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Traveller (203)
Room & Suite (55)
Dining (19)
Pool & Beach (1)
Hotel & Grounds (179)
Bathroom (19)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Ask for one in the real hotel on the front and make sure the room as AC, not just a cheap fan system."
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"Renovation underway in the hotel."
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"Top floor is a must."
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"Higher floors are have mor sun light"
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