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The Ritz-Carlton, Santiago

Travellers' Choice award winner
#16 of 194 Hotels in Santiago
GreenLeadersSilver level
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The Ritz-Carlton, Santiago
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1,122 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Santiago
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Showing 710: English reviews
Adelaide, Australia
Level Contributor
551 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed 22 May 2014

We recently spent 3 days at this hotel and were delighted with our choice of this hotel. The hotel is located in a good part of Santiago,close to the underground,close to an array of excellent restaurants,and if one is a tourist,close to the jump on jump off tourist bus. The hotel has the feel of an exclusive club. The rooms... More 

3 Thank djhallett
San Francisco, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2014

Awesome hotel in a nice area- very safe and close to a bunch of restaurants. This hotel is far from city center, almost at the end of metro line @ El Golf stop. However, the metro is fast, reliable and runs frequently which makes it easier to go see the sights. The hotel staff are friendly and accommodating. They let... More 

2 Thank Nomadic_Piggie
Washington DC, District of Columbia
Level Contributor
218 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 683 helpful votes
Reviewed 6 May 2014

This is the 6th time I stay here. Perfect location is las condes. Safe and nice neighborhood with walking distance to several good restaurants and right on top of the efficient metro. The line goes to la moneda downtown. I had the fortune and staying in a business suite and had access to the club lounge. The breakfast is perfect.... More 

6 Thank UE_DC64
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 May 2014 via mobile

Just what you'd expect from a Ritz-Carlton. Top service, excellent food, friendly personnel, room and bathroom well-sized, good shower. Curtains could do with a wash. Nice spa area. Ideal Executive Floor (although a shame that the Americans have to use this room to make their lengthy & loud phone calls; I'd expect the hotel staff to curb this). All in... More 

1 Thank Oliver B
Curitiba, PR
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 April 2014

The Ritz is decorated in classic English style, walls covered either with panneled wood or in silky soft green and cream wall paper. English style furniture, lovely printings (including in the bathrooms) and the exquisite vases of flowers make the whole enviroment elegant but not imposing. Service could not have been lovelier: I felt the smiles and greetings were warm... More 

1 Thank Aracy1935
Chicago, Illinois
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 April 2014

Great gym with fantastic views. Rooms of the sort you would expect from standard Ritz-Carlton stock. The bar downstairs should not be missed with its impeccable Pisco Sours and other libations. The spa is also quite nice and can double as a spot to change after an overnight flight prior to your room being ready.

2 Thank violetsnpansies
Santiago, Chile
Level Contributor
132 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 April 2014

We stayed (my couple and myself) for 01 night. We were celebrating our anniversaire and my Bday. The hotel gave us as a courtesy a delicious cake and a couple of romantic decoration. The service from all staff is great, they are very friendly, professional and warm. Great cuisine at the Arola restaurant!

1 Thank Lindsay N
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 April 2014

What a beautiful place. We were only there for one night before we left for Valpariso for our cruise. The room was large and the bed comfortable. The breakfast in the morning was very good. We even had free wifi.

1 Thank wernock
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 April 2014

I stayed there for 3 nights on vacations with my family (including a <6mo child). Now for people used to the international 5 star hotels, you would find the following: 1. Frequently no bellboy to open or close doors, and if there was one, he would be chatting with some cab or transfer driver outside. 2. The "professional-smile" was there,... More 

5 Thank Franco0311
RCSTGO, General Manager at The Ritz-Carlton, Santiago, responded to this review

Dear Mr. Franco, thank you so much for your time. It was a pleasure talking to you and I would like to apologize once again for the incovenience you experienced. I look forward to welcoming you back to the The Ritz-Carlton, Santiago Regards, Renato de Oliveira Hotel Manager More 

Adelaide, Australia
Level Contributor
57 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 April 2014

overnight stays en route to and from Antarctica. Hotel doesn't look much externally, but is superb from the moment you reach the entrance. Service from all staff superb, excellent food and very comfortable rooms. Nice to have a separate shower. Would be delighted to return some time.

2 Thank Tnuh

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 

Additional Information about The Ritz-Carlton, Santiago

Address: Calle Uno 15, Santiago 8360482, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Price Range: €247 - €388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago
Hotel Style:
#2 Business Hotel in Santiago
#3 Romantic Hotel in Santiago
#3 Family Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Santiago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay the extra money to stay at the Club level it is well worth it”
 of 5 bubbles Safarwith3kids, 27 Nov 2016 | Read review
“Choose a room in the top floors.”
 of 5 bubbles RedfordM, 24 Nov 2016 | Read review
“Would not know”
 of 5 bubbles luizorlandoc, 14 Oct 2016 | Read review
“Try to stay on the club levels”
 of 5 bubbles chicagolover59, 6 Oct 2016 | Read review
“All the rooms are good”
 of 5 bubbles HappyTravellerMe2013, 19 Sep 2016 | Read review
5 of 5
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