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San Cristobal Tower, A Luxury Collection Hotel, Santiago

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Traveller (250)
Room & Suite (100)
Dining (20)
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Overview
  • Excellent56%
  • Very good29%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“floor lounge”(7 reviews)
“san cristobal”(5 reviews)
“indoor pool”(7 reviews)
AMENITIES
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
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Additional information
Offers from San Cristobal Tower, A Luxury Collection Hotel, Santiago
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Offers from San Cristobal Tower, A Luxury Collection Hotel, Santiago
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (497)
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Traveller rating
151
74
25
14
9
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151
74
25
14
9
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All reviewsfloor loungesan cristobalindoor poolupgraded roomconcierge servicechillitop floorevery eveningrooms are largedinner reservationsbusiness travelerlate checkoutexcellent hoteldecent sizecommon areaslong flightritz carlton
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1 - 5 of 273 reviews
Reviewed 2 weeks ago

After a 13hour flight the comfortable king bed & wonderful pillows ensured a good night’s sleep, conquering jetlag. We stayed 5 nights in an Executive Suite consisting of a large lounge room & bedroom with adjoining bathroom & bath. The water is hard in Santiago,...More

Thank Stewart_Julie
Response from Patricia M, Guest Relations Manager at San Cristobal Tower, A Luxury Collection Hotel, SantiagoResponded 4 days ago

Dear Stewart_Julie, Thank you for your lovely comments. We are glad to know you had a comfortable experience with us. Looking forward to hear from you soon! Best regards, Patricia Mena Guest Relations Manager patricia.mena@sheraton.com

Reviewed 3 weeks ago

Well located hotel, near all and away from the crazy city. This property has a nice pool, however needs TLC all over the place. At this hotel there are many issues with their customer service standards. The difference was made by Marco Varela at concierge...More

Thank Chio K
Response from Patricia M, Guest Relations Manager at San Cristobal Tower, A Luxury Collection Hotel, SantiagoResponded 3 weeks ago

Dear Chio K, Thank you for taking the time in leaving us your feedback. We are glad to know Marco made a you felt like home. I hope you have a great weekend ahead! Best regards, Patricia Mena Guest Relations Manager patricia.mena@sheraton.com

Reviewed 20 April 2018 via mobile

First thing's first: The San Cristobal shares common areas with the Sheraton. This is the primary reason for my four star rating. Everything is wonderful in the tower, and the breakfast & cocktail hours in the lounge are wonderful with sweeping views, however the pool...More

Thank Brian B
Response from Patricia M, Guest Relations Manager at San Cristobal Tower, A Luxury Collection Hotel, SantiagoResponded 4 weeks ago

Dear Brian B, Thank you for your comments. We are glad you enjoyed your stay with us! Looking forward to hear from you soon. Best regards, Patricia Mena Guest Relations Manager patricia.mena@sheraton.com

Reviewed 15 April 2018

We have stayed here several times and it is a calm and nice place to stay if you want to escape the busy down-town of Santiago. There is a nice restaurant in the hotel (relatively expensive but with excellent food) where you can eat on...More

Thank GunnfromNorway
Response from Patricia M, Director de Relaciones con Clientes at San Cristobal Tower, A Luxury Collection Hotel, SantiagoResponded 18 April 2018

Dear GunnfromNorway Thank you for taking the time in leaving us your comments regarding your last stay with us. We are happy to know you enjoyed your stay with us! We hope to have the chance to receive you in the future. Have a great...More

Reviewed 14 April 2018

We booked 2 nights in a Grand room with lounge access. Check-in was professional, but cold and haughthy - positive was the welcome drink. Room spacious and nice, good bathroom, good city/street view, but very noisy due to the location on the 10th floor; we...More

Thank vondel33
Response from alejandrolarrondo, Manager at San Cristobal Tower, A Luxury Collection Hotel, SantiagoResponded 16 April 2018

Dear Vondel33, Thank you for taking the time in leaving us your feedback. We will be happy to receive you in a second opportunity. Please don´t hesitate in letting me know whenever your travels brings you back to Santiago. Have a great week ahead. Best...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$221 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Santiago
#24 Business Hotel in Santiago
#26 Luxury Hotel in Santiago
#27 Romantic Hotel in Santiago
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$221 - US$317 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Santiago
#24 Business Hotel in Santiago
#26 Luxury Hotel in Santiago
#27 Romantic Hotel in Santiago
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (250)
Room & Suite (100)
Dining (20)
Pool & Beach (5)
Family and Play Areas (1)
Questions & Answers
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StephenCLondon
12 September 2017|
Answer
Response from alejandrolarrondo | Property representative |
Hi thank you for consider San Cristobal Tower, we are a complex building and we share restaurants with Sheraton Santiago. Lobby Bar and El Cid Restaurant are two alternatives in the property, if you are planning to visit... More
0
Votes
kula61
31 December 2016|
AnswerShow all 4 answers
Response from WKLeijs | Reviewed this property |
Yes
1
Vote
Google Translation
kula61
1 December 2016|
AnswerShow all 6 answers
Response from 892alejandrah | Reviewed this property |
Yes is free as a guest of the hotel. When you checked in, they gave us a code.
1
Vote
Room Tips
"Ask for a room on a high up floor looking towardsthe Andes as the views are amazing."
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"high floor, facing the city"
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"Stayed on second floor twice and both times quiet. Fast lifts"
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"Request for High Floor, mountain view"
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