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Crowne Plaza Santiago

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#43 of 197 Hotels in Santiago
Certificate of Excellence
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Crowne Plaza Santiago
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1,105 Reviews from our TripAdvisor Community

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Oxford, Ohio
Reviewed 5 days ago NEW

Stayed two nights with a G Adventure tour. From appearances, the hotel caters primarily to business travelers and tour groups, with conveniences like wash cloths and electrical outlets to accommodate North American plugs. Breakfast is served in a large conference room, where you find a more than ample selection of hot and cold items spread out over several serving tables....

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Helpful?
Thank Oxford1809
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thanks for your feedback and taking the time to share the experience of your recent stay with us. We very much appreciate it. We are pleased that our breakfast and location were according to your expectations and you enjoyed walking distance to nearby places. Your comments about the missing coffee are well received and we will improve it....

London, United Kingdom
Reviewed 2 weeks ago

This hotel is centrally located being about 10 minute walk from Plaza de Armas Staff helpful and friendly Rooms clean and comfortable. But it does need a bit of a face lift as the carpets and wallpaper in the corridor are looking grubby and tired We were too early to get our room but we were able to shower in...

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1Thank foxylady23
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest, Thank you so much for your review about our hotel. I am pleased to hear that you enjoyed your stay with us and you liked our lounge floor as well as our Restaurant. We will take into account your observations and we'll work on them to improve our standards and services. Thanks again for staying with us and...

Melbourne, Australia
Reviewed 2 weeks ago

A three night stay at Crown Plaza Santiago, mid-February to end a three week visit to South America and this was to unwind and prepare for the long journey back to Australia. The hotel is well situated and within easy reach of just about anywhere in Santiago with the underground just a short walk from the front door. Check in...

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Helpful?
Thank Wizardoz1944
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you very much for staying with us and taking your time to share your experience about Crowne Plaza Santiago. We are pleased that our people, service were according to your expectations and you enjoyed walking distance to nearby places. We also appreciate your observations about noise and Restaurant and we will share with our team to improve...

Oxford
Reviewed 2 weeks ago

We stayed there as platinum card holders - extremely comfortable room, very helpful and friendly staff and the executive lounge offered a superb breakfast. It was very conveniently situated for walking to bellavista for dinner. Highly recommended.

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Thank Munchkinette
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: We are happy to know that you had a great stay in Crowne Plaza Santiago. Effectively you mention that our location is very convenient, surrounded by numerous dining and cultural options, that you can easily go walking. We also appreciate your kind comments about our executive lounge, our facilities and service, our great team is concerned to make...

Reviewed 3 weeks ago via mobile

Our flight to Paris was cancelled when we were already boarding. AF gave 350 passengers an extra Nigth in Santiago . We got a room in the Plaza, this is a typical congress hotel, a little bit outdated but otherwise perfect. Swimmingpool at third Floor really perfect, in the evening Sun !!! The hotel organised an excellent buffet for around...

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Helpful?
Thank Christinus
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for taking your time and post your feedback about Crowne Plaza Santiago. We are delighted to hear that you had a pleasant stay in our hotel . Certainly,our location is one of the best in town, surrounded by numerous dining and cultural options that you can easily go walking. Thank you for your comments and we...

Reviewed 3 weeks ago

This is really a hotel that, once you peel back the layers, gets better and better. For starters, the pool area is wonderful and the fact there are tennis courts is just amazing. For a summer morning, there isn't really a better activity. The hotel is undergoing a long-term renovation, as evidenced by the second floor's architecture vis-a-vis the floors...

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Helpful?
Thank Joseph O
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for your feedback and excellent review of your recent stay in our hotel. We are delighted to hear that you had a very pleasant stay in Crowne Plaza Santiago. It was very nice that our staff and facilities exceeded your expectations. Everybody here are committed to work exceptionally to make every guest feel special. . Thank...

Stowmarket, United Kingdom
Reviewed 3 weeks ago via mobile

After a fourteen hour flight, what I wanted more than anything was to get into my hotel room, shower and change. Arriving at 11 a.m. didn't make that very likely, but to my surprise, reception were incredibly co-operative and had our room ready. It was a sign of things to come. The hotel will be familiar to guests at IHG...

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1Thank FacelessBureaucrat
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for sharing a wonderful feedback regarding your stay in our hotel. I am really happy to know that you felt very comfortable with the service you received from our staff. Your nice comments will be shared with them. We do our best efforts everyday to create good experiences for all our guests and I am very...

Ascot, United Kingdom
Reviewed 3 weeks ago

We stayed here as regular IHG hotel customers. Having previous stayed at the Intercontinental this location is better for tourists. Hotel facilities are as to be expected. The roof top pool is great. The dining room is a bit dismal, though a short walk gets you into a restaurant area.

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Thank Steve H
FGarcia-GM, General Manager at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for staying with us. We appreciate your comments about our location and we are happy to know that you enjoyed our pool area. It will be a pleasure to receive you again. Sincerely.,

Darwin, Australia
Reviewed 4 weeks ago via mobile

Service at the front desk is excellent but the room I was put in was shabby and poorly-appointed. I'd rate the rooms as no more than 3 star even if the rest of the hotel is nice. Certainly not the five star hotel it pretends to be.

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Thank genfie
FGarcia-GM, Gerente at Crowne Plaza Santiago, responded to this review

Dear Guest: Thank you for your review, we appreciate your time to give us your impressions. We really regret that we were not able to measure up to your expectations during your stay, so please accept our apologies for this. At least the service provided by our staff was very efficient. Thank you again for your comments. Sincerely.,

Houston, TX
Reviewed 4 weeks ago

I booked a 3 night stay at this hotel for next week after reading the great reviews on TA. I read here that the hotel will arrange car service from the hotel to pick up at the airport. Thanks to a lovely lady named Soffia, all of the arrangements were made with much ease over email and I'm so hopeful...

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Thank Cruzfool

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more   less 

Additional Information about Crowne Plaza Santiago

Address: Avenida Libertador Bernardo o'Higgins 136, Santiago 8331030, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Price Range: €87 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Santiago 4*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Priceline, Despegar.com and IHG so you can book your Crowne Plaza Santiago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Santiago Crowne Plaza
Hotel Style:
#13 Spa Hotel in Santiago
#23 Family Hotel in Santiago
#24 Luxury Hotel in Santiago
#26 Romantic Hotel in Santiago
#30 Business Hotel in Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Santiago staff and other travellers.
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Questions? Get answers from Crowne Plaza Santiago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In good weather, upper floors have nice views of the surrounding Andes.”
 of 5 bubbles mrancer, 19 Feb 2017 | Read review
“a high floor is an adventeg”
 of 5 bubbles haimon, 15 Feb 2017 | Read review
“There was absolutely no street noise on the upper floors of the hotel, no matter which direction you were facing.”
 of 5 bubbles DavidM697, 15 Feb 2017 | Read review
“Higher floors have better views”
 of 5 bubbles HMSSantaMaria, 11 Feb 2017 | Read review
“Higher level rooms have less street noise and better views. Ask for an east facing room to see the Andres.”
 of 5 bubbles W7703HQjaneh, 13 Jan 2017 | Read review
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