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Enjoy Park Lake

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Enjoy Park Lake
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462 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Santiago, Chile
Reviewed 3 September 2013 via mobile

Everything was just fine until the following morning of my arrival, no hot water was available in the room. Men's steam room was out of order. Hotel used to have better standards, old days are missing Breakfast was good, made to order eggs. This is what my father told me.

Thank cmarin1992
Naples, Italy
Reviewed 26 August 2013

The hotel is located in the most enchanting place: under the slopes of a vulcano and on the shores of a great lake. It is surrounded by a large park and has a private beach. Rooms are spacious, clean and offer an unforgettable view of the lake. There is a nice and well equipped Gym, a small swimming pool and...

Thank giulonragu
Santiago, Chile
Reviewed 20 August 2013

I'm a "gringo" living in Chile now going on 20 years & this review is for the people who are tittering on the staying at Park Lake or maybe more in town (Pucon). The Hotel is about an hour drive from the nearest Intl airport, in Temuco (ZCO) so you will want to rent a car. There are a literarily...

3Thank Steve S
MarceloSalas, Director General at Enjoy Park Lake, responded to this review

Dear Steve S, Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I appreciate the comments that you have shared as a leisure traveler and we certainly look forward to your return. Regards.

Reviewed 17 August 2013

I stayed here last may! Staff is really nice. Rooms are big and spacious. Everything you can expect. I've stayed in quite many hotels over the years and I can say that this is THE BEST HOTEL BREAKFAST I have had. Perfect and delicious! The indoor pool is nice, really calm. Massages are good too, although a little over the...

Thank Camila G
MarceloSalas, General Manager at Enjoy Park Lake, responded to this review

Dear Camila G, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your review, and we look forward to welcoming you back in the future!

Buenos Aires, Argentina
Reviewed 7 June 2013 via mobile

Went in winter. Few guests and very few employees. All days were foggy. So we could not appreciate the fantastic view. Restaurant and pub very good Wifi only available near the lobby area. Nice rooms with fantastic lake view if its not foggy

Thank GuillermoGarciaArbe
San Francisco, California, USA
Reviewed 5 June 2013

The hotel is halfway between Villarrica and Pucon on the shores of the beautiful Lago Villarrica. While the property is very nice, the service and facilities absolutely do not justify the high price. In addition, this hotel and some of its staff do a huge disservice to the SPG brand which we value. We have stayed at all SPG brands...

3Thank Valertin
Santiago Metropolitan Region, Chile
Reviewed 1 June 2013

This is supposed to be a "small luxury hotel". First of all, it is not small. It is pretty much Starwood standard, which is fine, but I expected more in this particular case. But what really shocked me is that during my stay the central heating system broke down and the entire hotel run out of hot water for 3...

2Thank JorgeLD
MarceloSalas, Manager at Enjoy Park Lake, responded to this review

Dear Jorge LD, Your feedback helps us to improve every day. I offer apologies for the inconvenience, thank you for your understanding and we hope again in our hotel. best regards. Marcelo Salas General Manager

Huntsville, Alabama
Reviewed 4 April 2013

The rooms are average hotel rooms - not what I would call five star. We never could get the temperature to a comfortable level despite mulitple calls and assistance from maintenance. At least they tried. I don't think the thermostat on the wall does much of anything and we finally figured that the temperature must be controlled from the main...

Thank EmilyD182
Fort Lauderdale, Florida
Reviewed 27 March 2013

I found this Hotel because we were travelling with a 1 year old. We arrived without reservations and planned on staying for 1 night. That turned into 4. All rooms are overlooking the lake with balconies. The rooms are very clean and well equipped. Wifi is available in common areas not your room. The playroom for kids is also very...

1Thank tustina
East Kilbride, United Kingdom
Reviewed 26 March 2013 via mobile

Pros: Beautiful location The deluxe suit is really nice and huge Rooms are totally new and sparkling clean The view of the lake is amazing Cons: Far from pucon city center(15 min drive ) No wifi in the rooms Bottom line- really really good hotel with great rooms

1Thank 223Lee223

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  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Between Villarrica and Pucon, surrounded by the captivating beauty of Southern Chile, we offer understated opulence and outdoor adventure. ... more   less 

Additional Information about Enjoy Park Lake

Address: Camino Villarrica - Pucon Km. 13, Villarrica, Chile (Formerly Villarrica Park Lake Hotel)
Region: Chile > Araucania Region > Villarrica
Price Range: €112 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Enjoy Park Lake 4.5*
Number of rooms: 70
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Questions & Answers

Here's what travellers have asked, with answers from Enjoy Park Lake staff and other travellers.
9 questions
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Questions? Get answers from Enjoy Park Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view to the lake; maybe slightly better the West wing...”
 of 5 bubbles etruccob, 17 May 2016 | Read review
“Definitely a lake view room as high up as possible.”
 of 5 bubbles LynnSeattle, 28 Feb 2016 | Read review
“All rooms seem to have beautiful views over the lake.”
 of 5 bubbles PH2006, 17 Dec 2015 | Read review
“Rooms away from the elevators are quieter.”
 of 5 bubbles 840gabrielh, 5 Dec 2015 | Read review
“higher rooms have much better views”
 of 5 bubbles Howie87, 26 May 2015 | Read review
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