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Gran Hotel Pucon

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815 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Hotel Pucon
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Showing 56: English reviews
Gdansk
Reviewed 7 March 2016

I have mixed feeling about this hotel. The rooms are spacious and clean. The choice for breakfast excellent, two indoor pools, location by the lake in the town center. On the other hand. The rooms are not sound isolated from the hall. You can clearly hear anyone passing by. The rooms have been newly repainted but the whole infrastructure is...

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Thank grubi01
Melbourne, Australia
Reviewed 31 January 2016

iconic hotel in Pucon, located on the lake, close to everything, plaza directly opposite as a walk through to main street and restaurants, good bar and pools, massage and fantastic breakfast buffet, friendly staff

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Thank Chris J
Magherafelt, United Kingdom
Reviewed 21 January 2016 via mobile

Stopped off at lake pucon after Santiago, lovely views of the volcano, clean and tidy rooms. Great location and close to the lake itself. Breakfast is lovely too. This hotel should be further up the rankings in my opinion. A classic traditional hotel with great character.

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Thank Ciaran K
Isla de Maipo, Chile
Reviewed 7 December 2015

My experience is very rewarding. A hotel with great tradition , great rooms , all with a wonderful view of Lake Villarrica. The excellent and rich cuisine, with many fresh and local produce. Outstanding personal attention . A place to enjoy and relax , either alone , accompanied by the couple or family.

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2Thank vasco612015
Santiago Metropolitan Region, Chile
Reviewed 4 December 2015

I totally agree with all the negative reviews about this property which is owned by the Enjoy Casino group. I have stayed at other Enjoy locations in Vina del Mar, La Serena and Antofagasta , but by far, this Pucon property is the worst hotel in the Enjoy collection.It is in a desperate need of renovation.The staff is in a...

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2Thank nabil m
Santiago, Chile
Reviewed 11 November 2015

Used to be one of the top hotels in Pucon, more than 10 years ago, and in spite of belonging to the Enjoy chain of hotels in Chile, this hotel now is one of the worst in the south of Chile. It has not being renovated for years, hotel rooms are ugly, food is below average, bar is dirty and...

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Thank Andrew P
Reviewed 10 August 2015 via mobile

Disappointing, old run down hotel. Pity to see a hotel in such a prime spot so neglected, I'm sure it was a hit in its heydays. Luckily rooms are clean and spacious. So if you're just looking for bed to sleep in and spent the rest of your time exploring all the outdoor activities in the aera I guess this...

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Thank 533johannf
Santiago, Chile
Reviewed 10 June 2015 via mobile

We arrived at night. It was cold and raining. No body helped us to take our stuff out of the car. The hotel itself its running down, badly maintained and its almost creepy. Our room was in the fourth floor, it was supposed to be among the better ones. It was cold when we arrived, we had to ask for...

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Thank Gabriel A
Chile
Reviewed 4 March 2015

During our summer vacation to Pucon in February 2015 there was very loud "music" coming from the out door bar of the hotel directed to the beach. Requests were made for the hotel to turn the volume down or better still - off. No one asked for the sound pollution on the beach. The bar manager was not available, the...

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1Thank TravelALot030
mcallen
Reviewed 4 October 2014

This is an old hotel, and not a good old! It is not kept up well (mold on ceilings and warped wood). Also the furniture and decorations are not well done at all. Also there is no air conditioning so my husband and I were always having to open the windows, which means you have all the noise coming from...

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Thank kathymcallen

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning

Additional Information about Gran Hotel Pucon

Address: Clemente Holzapfel 190, Pucon, Chile
Region: Chile > Araucania Region > Pucon
Price Range: €60 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gran Hotel Pucon 3*
Number of rooms: 133
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Hotel Style:
#4 On the Beach Hotel in Pucon
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Questions & Answers

Here's what travellers have asked, with answers from Gran Hotel Pucon staff and other travellers.
3 questions
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Questions? Get answers from Gran Hotel Pucon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with view of lake”
 of 5 bubbles 675theresag, 10 Nov 2016 | Read review
“choose lake or volcano views”
 of 5 bubbles 720chrisj, 30 Jan 2016 | Read review
“The higher is the room the better the view”
 of 5 bubbles vasco612015, 7 Dec 2015 | Read review
“Rooms on the lake side have a view to the beach and lake. Rooms on the wings have a view to another building or a wooded área.”
 of 5 bubbles TravelALot030, 4 Mar 2015 | Read review
“Take a room from where you can see the beautiful Vilarrica lake.”
 of 5 bubbles WaguinhoAraujo, 30 Jul 2014 | Read review
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