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#36 of 348 hotels in Singapore
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Rest easy at The St. Regis Singapore. Situated at the heart of the city’s premier shopping district, with the world-class shopping of Orchard Road at your doorstep and the grandeurs of a 5-star hotel within, our hotel is the ideal residence for the discerning luxury traveler. Immerse in exquisite experiences highlighted by 299 luxuriously-appointed rooms and suites, signature restaurants and bars as well as the award-winning Remède Spa. From its location at the most coveted address, set at the crossroads of the embassy district and the UNESCO World Heritage Site of Singapore Botanic Gardens, to the legendary St. Regis Butler Service and one of the largest private art collections in the city, this is world-class hospitality at its finest. The St. Regis Singapore has been certified as an SG Clean establishment. With an SG Clean certification, the hotel is committed to upholding good sanitation and hygiene practices backed by the National Environment Agency, Enterprise Singapore and Singapore Tourism Board.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Nestled near Orchard Road, the St. Regis Singapore consistently impresses guests with its sophisticated charm and luxurious amenities. Reviewers particularly highlight the spacious, well-appointed rooms and commend the meticulous attention to cleanliness.
The hotel's ambience, enriched with live music and elegant decor, receives high marks, as does the dedicated butler service. While some guests note occasional service inconsistencies, the personalized care from staff is often celebrated. The diverse breakfast options and strategic location close to shopping and dining add to the hotel's appeal, making it a place many find offers satisfying value.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Satisfying
Cleanliness
Spotless
Service
Attentive
Amenities
Opulent
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Have had a wonderful staycation this week at The St Regis Singapore. Every staff we met were eager to serve and ensure we are well taken care of from check-in to check-out. The management lives up to the global commitment of clean promise and safe management as we could see the effort put in by the management to ensure guests and staffs are safe.
Dim sum at Yan Ting is scrumptious. Reservation in advance is highly recommended as the restaurant was busy on Wednesday afternoon. Breakfast was included in the room rate and the selection of the breakfast was extremely generous.
Special thanks to Dominic and Magdeleine for their hospitality.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 5 Oct 2020
Dear Victoria N, Thank you for taking the time to share with us your feedback and recognizing the efforts of our staff to create a clean and safe environment for you. It was a great pleasure to have you with us and I will certainly share your compliments with Dominic and Magdeleine for their excellent service! We look forward to welcoming you back to our House of Astor again. Please feel free to reach out to us if there is anything we can assist with. With Warmest Regards, Radu Cernia General Manager The St. Regis Singapore
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As with other St. Regis properties, this was perfection! The staff were very attentive and when you think you may need something, they’re right there approaching you. They know how to read the guest facial expressions. The hotel itself even though it was at high capacity, never felt crowded. The decour is modern/classical.
Breakfast is located in a beautiful dining area with high ceilings and offers a variety of cultural foods. The service was excellent and once again, the staff are there to get you anything.
The fitness center is on the small side, however, it offers everything you need to exercise. There’s a variety of cardiovascular, strength training, Swiss balls, and mats. There’s also water bottles and apples to keep you refreshed. Right outside the fitness center is the pool. The are is intimate and provides a quiet atmosphere. If you’re looking for some alone time, make a left once you enter the pool area and walk all the way down towards the end where there are some tables and chairs under a canopy. The bubbling water next to this area will put you in zen headspace.
Our room was large for a standard room. There are Bose surround speakers, a comfortable luxurious bed, and a large bathroom that has two sinks, bath tub, separate shower and toilet area.
The nearest MRT station is about 10 minutes away and all the shopping and restaurants within a 5 minute walk. There’s a small shopping mall about 3 minutes away with a grocery store, multiple pharmacies, and dining.
If I should return to Singapore, this hotel will be my address!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed here right after the ‘circuit breaker’ period in Singapore, where staycations are finally allowed. Despite the skeleton staff they have, the service (despite a few delays) were still very good. The butler service (Butler Jasper and the team) is still the feature of the hotel and they served us well with a smile (I could feel it even behind the masks).
The location of this hotel is great, walkable to all the nice shopping features of Orchard road; but not right smack in the middle so the area surrounding the hotel is not loud or too crowded. The shopping malls around the area cater for the expats living in the area; we found some shops which we have not been a regular to and quite a good shopping experience.
The room is admittedly not as new as other hotels; for example; there is no built-in HDMI cable for us to watch Netflix from our tablet/ comp. We had to call the technician who helped us ‘lift the tv’ for us to plug in the HDMI cable. However the Bose surround sound (we got upgraded to the suite) was a feature which we wanted to have when we upgrade our own place.
Definitely recommended. Kudos for the team for maintaining the service standard even with shortage of staff.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 17 Aug 2020
Dear Artistry105, Thank you very much for staying with us at The St. Regis Singapore and for taking the time to share with us your feedback. We greatly appreciate your understanding of the difficult times we are in and are really happy to know that our signature Butler Service had created a great experience for you. We have noted your feedback on the HDMI cable and will keep it in our plans for improvement. Once again, thank you for staying in our House of Astor and we look forward to welcoming you back again! With warmest regards, Radu Cernia General Manager The St. Regis Singapore
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I have just finish my 2 nights at st regis singapore today. Which I would like to feedback on the level of service that my family and I had received.
1) Check in experience was pleasant and well handled by front desk and I was greeted as titanium member. 2) lobby staff was inattentive to guest, which when my family and I were walking around the premise, hotel staff just brush pass us without greeting or saying hi to us. 3) food order for in-room dining was unpleasant. When the wagyu burger I ordered was sent to me, it was warm and not hot. The meat patty was also overly cook which resulted my unable to consume the patty. 4) I had ordered delivery from external vendor and was told to self collect. The concierge male staff was handing the food over to me with a poor attitude of asking me to take it properly. 5) house keeping changed the towels with stains on the towel (took photographs) 6) French coffee press was not clean throughly before check in. There were bits of tea leaves left over on the container ( took photo). 7) amenities in the room were not maintained, clothes hanger were spoiled and the lampshades were with dust and stained. 8) Breakfast staff were inattentive, keep forgetting orders and drinks. When after reminding, still did not serve. We left the restaurant after meals.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 28 Jul 2020
Dear JasonCky, Thank you for choosing to stay with us at The St. Regis Singapore and taking the time to share with us your feedback. I greatly appreciate the additional time you spent speaking with me on the phone earlier and please accept my sincere apologies once again. Rest assured I will work closely with my colleagues to ensure the issues are resolved as soon as possible. I hope to have another chance to welcome you back. Please feel free to reach out to me directly if you require any assistance. Wishing you a great week ahead. Kind regards, Radu Cernia General Manager The St. Regis Singapore
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Heard St.Regis offer one of the best service so we chose to have 4D3N stay at the Caroline Astor Suite.
There were 3 check in desks and each time after a check in is done, the table will be sanitised which is a good practise. There is always a line to the check in with an average of 7 to 10 min wait.
For the CAS, each adult guest get a complimentary cocktail from The Astor Bar, 2 complimentary breakfast, 2 complimentary pressing, pay-per-view are complimentary too. There's unpacking & packing service provided.
Since covid, we've stayed in many different hotels including some suites. So far all the hotels we've visited allocate at least 2 hours of swim time per slot and some even offer up to 2 slots per day. But not here so this is quite a disappointment.
We tried heading to the bar to get our complimentary cocktail but the bar was full and was told that they are able to send it up to our suite. Therefore the day after, we called to have it sent up to our suite but was rejected by the lady over the phone after informing me that they can't do that as it can only be consumed in the bar after I said that the bar says that it can be done. I hung up without wanting to further insist.
Called back 1 min later and another lady took the call. She asked if I've gone down to the bar to check if it's full and I can't enter. I explained that the day before we did & it was full & they say that it can be delivered to the suite. As least this time round, the lady at the other end of the line offered to check for seats availability. I had the drinks sent up shortly.
This incident had me thinking about the training & flexibility of the staff on such small matter. Did they think I was seriously desperate for 2 cheap free drinks or too entitled to go down for my free cocktails? At least the 2nd lady had better common sense to help me check which was a few steps for her than to have me head down all the way. Certain communications should be clear between outlets and staff and better communicated to guests. After all, it's hospitality services.
Would I return? I guess for another round because of a complimentary stay from Amex.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:During covid, you are only allowed 1hr swim slot so if you have kids, you may want to consider...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 28 Jun 2021
Dear KiraYvonneLim, Thank you for staying with us at The St. Regis Singapore and taking the time to share with us your feedback. Please accept my sincere apologies for the unfortunate experience in regards to the handling of your request for the complimentary cocktails to be sent to your room. We are looking into this matter and rest assured we will review the process and training for our staff to prevent a similar situation from happening again. With regard to the swimming pool slots, I do apologise that we are unable to offer a longer duration per slot due to the high demand for the swimming pool. If there is additional availability, we can certainly arrange for you to enjoy an additional slot. Please let my assistant, Ms Marianne Teo at Marianne.teo@stregis.com, know when you are planning to return and we will be happy to make some special arrangements for you. With warmest regards, Radu Cernia General Manager The St. Regis Singapore
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Booked our staycation one day before arrival directly with the hotel. Everything went smoothly from pre arrival, during stay and before departure.
Contacted the butler team via marriott bonvoy apps chat box to request our room to be prepaid before our arrival, the butler team get back to us within few minutes and somebody contacted me on my request ( im impressed! Such an awesome apps!).
On the day of our arrival check in process was fast, the receptionist lady was friendly and helpful (she even play and entertained my daughter 🤣).
During our stay we tried afternoon tea, breakfast and lunch in our room, i love the flexibility given to have our meals in the room especially during this period of time, also the flexibility of ordering food from Yan Ting and in room dining at the same time. Food was warm and taste great.
In the evening, the housekeeper will go to your room to do turn down service. It is really cute when the housekeeper put my daughter’s teddy bear to sit together while holding a book, it is such a simple gesture but really made us happy.
Check out process was fast and the butler team are able to assist us with check out too.
Overall stay was really nice and we had such a great time at St. Regis. Looking forward to be back to the best address!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 2 Nov 2020
Dear Nana, Thank you for choosing to stay with us at The St. Regis Singapore and for sharing your feedback on your experience! I am happy to hear that you had a great stay and had the opportunity to try the different food available in our hotel, including our signature afternoon tea. It is also great that you found the Marriott Bonvoy app convenient and easy to use, we do encourage guests to use it to communicate with us. We look forward to another opportunity to welcome you back to our House of Astor. Please let me know if there is anything we can assist with. With warmest regards, Radu Cernia General Manager The St. Regis Singapore
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Booked a staycation to rest and celebrate Chinese New Year Eve and First Day of the Year at this hotel. My review based on personal encounter is as in the following points which the hotel needs to take note of, I would like to to share the points which I have experienced during my stay which led me to come to my given rating of 1. 1. Upon arrival at the park entrance, the doorman or usher would be the first sign of welcome to at least handle my luggage to be uploaded from the car if the car passenger door was not opened. You can experience this first hand at Marina Bay Sands, a 5 star hotel. 2. During check in at the front desk, check-in processing was smooth. However, I didn’t feel the welcome and continuity when I tried to make conversation with the personnel. 3. The room is very nicely furnished but the television is not user friendly. Hence, at one point I couldn’t even access the channels after turning it back on. 4. I visited the pool and upon enquiry to take a look at the premises. I was warned that if I used the pool without a booking and when a check is done I would be solely responsible for my actions. This is not something which I would like to hear during my stay from a service staff of the hotel. 5. When I made a Grabfood delivery to be received on the first day of CNY, I realised that my delivery would have to be self collected at the front desk upon enquiry. Upon my arrival to collect, the hotel service man even knew what room number the delivery is for and enquired with me before handing it over. So the last day of my stay, I personally went down to wait for the delivery rider to receive it at the entrance of the hotel. My observation is that this point can be improved and considered to at least offer a delivery up the room by the hotel staff if possible. 6. Overall, it was quite a strange stay for me at this hotel. It is very grand but yet the level of service is not very welcoming for guests in my experience. I would like to hear from you via this email what can be done even after my sharings because of receiving this rating of 1?
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Date of stay: February 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 13 Feb 2022
Dear John C, Thank you for staying with us at The St. Regis Singapore and for taking the time to share with us your feedback. Please accept my sincere apologies for the experience that you had during your recent stay. Your comments have highlighted points that is not reflective of the St. Regis brand and standards. We pride ourselves on looking after our guests and making them feel welcome in our House of Astor and I am truly sorry that we did not do so this time around. We have also taken note of the television and rest assured we do have plans to replace them soon. In addition, I have spoken with each leader to ensure these lapses in service are addressed and a much improved experience for our guests. I understand my colleagues have also been in touch with you directly. Please let either of us know if we can be of further assistance. I look forward to have another chance to welcome you back in the future. Kind regards, Radu Cernia General Manager The St. Regis Singapore
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For Marriot Elite members looking for the usual afternoon tea, evening cocktail hours & canapes, do note that changes have taken place due to Covid challenges.
Apart from the welcome benefit - which breakfast is the obvious choice for room only booking, you can also expect a room upgrade. I was accorded the St Regis Suite. Might have been due to my birthday, but i am sure the staff will assist to arrange an upgrade if possible.
Staff were attentive and quick to react. Top marks for this. Special thanks to Kartie and Doris at Les Saveur. They have made my stay much more heart warming and enjoyable.
The replacement for the evening cocktail with a plate of "Chef's Choice" canapés & 1 choice of drink served in the room is hardly comparable to the usual spread. If breakfast can be operated with social distancing, not sure why the evening cocktail needs to be scraped.
The spa facility is complimentary and i enjoyed it. However, please fix the jacuzzi sprout as some were not working. Shower amenities (disposable ones) were not available in all the cubicles. Open air jaccuzi was surrounded by ants.
The weekday high tea was full for the two days i was staying there and i was told weekend was especially popular. Even thou it wasn't a buffet (due to covid) selection provided was adequate and pretty. I took the Signature St Regis tea and was pretty satisfied with the recommendation.
I do hope to be back for another staycation when all the elite benefits are reinstated.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 24 Dec 2020
Dear Kenji0710, Thank you for choosing to stay with us at The St. Regis Singapore and for sharing with us your feedback! We sincerely appreciate your understanding for the changes we have implemented and are happy to hear that you had a great stay overall. We have already fixed some of the issues you had highlighted and will also share your compliments with Kartie and Doris. We look forward to another opportunity to welcome you back again next time! With warmest regards, Radu Cernia General Manager The St. Regis Singapore
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Overall experience for my 3D2N staycation was amazing.
Magdeleine and Sarah were attentive and helpful to meet my needs for making this anniversary/ proposal a wonderful surprise for my fiancée. The level of service from the staffs were indeed peerless, in-fact i had a pleasant surprise when the door staff greeted me by my name when i returned- it was a unexpected gesture.
The Xmas tree was beautifully setup, creating the perfect ambience for the much anticipated celebration in this gloomy year.
While the facilities were not as swanky as compared to the newly opened hotels, the conditions were well maintained and not forgetting the luxurious room space that is a scarcity in new hotel. The victorian marbled bathroom with fast filling bathtub was a bonus.
The breakfast option was limited for a five star hotel standard as the menu did not change throughout our stay. Nonetheless, the dinner options at Brasserie le Saveurs was fabulous.
We managed to had a good massage session at Remede spa and enjoyed the other spa facilities. Would like to thank the masseuses.
St Regis definitely gave us an excellent experience and we will definitely be back.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 15 Dec 2020
Dear SGhk1 Thank you for choosing to stay at The St. Regis Singapore. Greatly appreciated your kind words and will definitely share your comments with our team especially Magdeleine and Sarah. We are indeed very blessed to have dedicated employees making your stay extra special and memorable. With this festive season round the corner, we hope to have the opportunity to welcome you back again. Kind Regards Radu Cernia General Manager The St. Regis Singapore
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Stayed during one of the weekends in August to celebrate the birthday of my friend. Pre-arrival email informed guests on what to expect in this new normal and to check on any special occasions.
The Butlers surprised with a rich chocolate cake during the Afternoon tea with the platinum drinks with antipasti being executed well despite the challenges during this season.
Rooms were clean and the masks and sanitiser provided is much appreciated in times of heightened hygiene standards
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Date of stay: August 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Radu Cernia, General Manager at The St. Regis Singapore
Responded 5 Oct 2020
Dear HK Cheung, Thank you very much for choosing to stay with us at The St. Regis Singapore to celebrate your friend’s special occasion! It is wonderful to know that you had a great experience and we truly appreciate the feedback you have shared. Please stay safe and well and we hope to be able to welcome you back again soon! With warmest regards, Radu Cernia General Manager The St. Regis Singapore
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There are more places to choose from in the Singapore area.
PRICE RANGE
€398 - €472 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis singapore hotel singapore, st regis singapore
LOCATION
SingaporeSingaporeOrchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
299
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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