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The Quay Hotel West Coast
428 Pasir Panjang Road, Singapore 118769 Singapore
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Avg. €95 /night, 9/23 - 9/24
€99
per night
€92
per night
€84
per night
Sept
Oct
23 Sept
25 Sept
27 Sept
29 Sept
1 Oct
3 Oct
5 Oct
7 Oct
9 Oct
11 Oct
13 Oct
15 Oct
17 Oct
19 Oct
21 Oct
23 Oct
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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3.5
#220 of 349 hotels in SingaporeLocation
Cleanliness
Service
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Chinese, Malay
Property amenities
Secured parking
Free High Speed Internet (WiFi)
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Breakfast buffet
Complimentary tea
Vending machine
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
Umbrella
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bidet
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Location
428 Pasir Panjang Road, Singapore 118769 Singapore
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
21 Restaurants
within 1 kilometer
236Reviews0Q+A53Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
A brief stay, nice breakfast, easy for transport, walk to East Coast beach, buses easy to city, pleasant staff and large room. Small pool but was quiet so it was relaxing. Plenty of good local food places walking distance nearby and try the great gelato place, Bird of Paradise.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 14 Jan 2020
Dear Applecool, Thank you for your awesome review and rating on your recent stay in our East Coast property. We hope to be of service to you in near future and looking forward in welcoming you again! Sylvia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall, it is a good cosy small hotel ideal for small family to get away on the weekends. Prices are reasonable. For those without personal transport, might have abit of a problem though there are buses available.
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Date of stay: January 2010
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Convenient with MiMi Marts and local restaurants around. Bus stops both sides of the street are located in front of the hotel. Six bus stops to MRT Circle Line, which can connect you to the Central area of Singapore. Good at the reasonable price.
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Review collected in partnership with this hotel
Date of stay: March 2014Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Double room with windows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 3 Apr 2014
Dear Rita, Thank you for taking the time to write us such a great review! We are happy to have hosted your stay and we are glad you enjoyed the location of our hotel. We appreciate your feedback as we are constantly trying to improve our service for future guests'. Thank you for choosing Santa Grand Hotel West Coast and we look forward to welcoming you here again! Regards, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We flew in at extremely early hours of the morning and were exhausted. The staff greeted us with umbrellas to get out of the taxi as it was raining, and took our bags up to our room for us. They even offered to extend our check out because of how tired we were. Extremely great customer service. Room was very clean and nice decor. The shower had great water pressure and aircon worked splendidly. Our adaptor wasn’t working so they offered theirs for us to borrow. Breakfast in the morning was very filling with a lot of variety to choose from. Would definitely recommend this place! 10/10
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 14 Jan 2020
Dear Sightseer33111700320, Thank you for the awesome review and rating! We are glad you enjoyed your stay with us and experience our Team service with local hospitality touch.Hope to be of service to you again in near future. Sylvia Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reasonably priced. Good facilities - DVD player, wireless network accessible across the building, fridge, kettle, sheets changed daily. Budget hotels normally do not provide any of these, but these are the bonuses provided by Santa Grand.
However, wireless network was unreliable. The place was under some form of renovation in Sept 06 and drilling took place as early as 9am even on Saturdays!
Customer service was decent in Sept 06, but seemed to have deteriorated toward the end of the year. Called to book a room in Dec 06 and guess what I got? Read conversation below:
Santa: "CAN YOU PLEASE CALL BACK IN A FEW HRS TO CHECK IF WE HAVE AVAILABLE ROOMS?"
Me: "Can't you put me down on the waiting list?"
Santa: "No. I don't know how to do it."
Me: "Are you trying to tell me I have to keep calling you every day at few hour intervals to check if you have available rooms?"
Santa: "Yes, because I don't know how to do a booking for you."
Lesson Learnt: Try booking via your agent if possible because those answering calls at Santa Grand seem to be idiots.
However, wireless network was unreliable. The place was under some form of renovation in Sept 06 and drilling took place as early as 9am even on Saturdays!
Customer service was decent in Sept 06, but seemed to have deteriorated toward the end of the year. Called to book a room in Dec 06 and guess what I got? Read conversation below:
Santa: "CAN YOU PLEASE CALL BACK IN A FEW HRS TO CHECK IF WE HAVE AVAILABLE ROOMS?"
Me: "Can't you put me down on the waiting list?"
Santa: "No. I don't know how to do it."
Me: "Are you trying to tell me I have to keep calling you every day at few hour intervals to check if you have available rooms?"
Santa: "Yes, because I don't know how to do a booking for you."
Lesson Learnt: Try booking via your agent if possible because those answering calls at Santa Grand seem to be idiots.
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Date of stay: September 2006Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Check-in / front desk
Business service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Called to enquiry the online booking. The service staffs talked to me in very rude manner. End up I didn't book. The first lady asked me loudly which hotel I refered to since they have 8 hotels in Singapore. It sounds like she got impatient with me and was scolding me.
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Date of stay: August 2012Trip type: Travelled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 5 Sept 2012
Dear Valued Guest, Thank you for your valuable feedback. We are disappointed to have lost the opportunity to serve you due to our poor service over the phone. We take this matter very seriously and have since counselled our service staff. For your information, you can also made reservation through Santa Grand hotels website or contact our central reservation at +65 6298 8889 or email to reservation@santa.com.sg. Once again, thank you for your review and it is through such feedback that we can continue to improve ourselves. We hope to have a chance to host you soon. Regards, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alone in a double room. 194 cm tall and with to suitcases.... totally full room. Not even space enough to leave suitcase open in room and be able to reach bed.
Smelly room...mold
Noisy next to elevator.
There is a lot of different options at same price in Singapore. My advice. Choose hotel elsewhere and grab a taxi if you need to go West coast.
Smelly room...mold
Noisy next to elevator.
There is a lot of different options at same price in Singapore. My advice. Choose hotel elsewhere and grab a taxi if you need to go West coast.
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Date of stay: August 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 17 Oct 2016
Dear Gunnar, First of all, thank you for choosing Santa Grand Hotel West Coast. We are sorry to hear that your recent stay with us have failed to meet your expectations. we will take note of the areas we lack in and will be highlighting them to the management to ensure that the quality of our products are improved for the comfort of our guests. Thank you once again for taking the time to write us a review and we hope to have you with us again when you return to Singapore. Sincerely, Magdeline Lew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
good for a short stay, most of the time spent outside hotel. Room small, bathroom smaller, corridors narrow...no place to hang out...very good if you just want to crash at night. Breakfast not inviting at all, same setup all four days I was there. The biggest plus was the free smart phone with 4G, allowed me to cut cost on local calls and data
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Date of stay: May 2016Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SantaGrandHotels, Manager at The Quay Hotel West Coast
Responded 10 May 2016
Dear Valued Guest, Thank you for taking time to write us a review. We are sorry to hear that your recent stay with us had not met your expectations. We will be highlighting your feedback to the management to ensure that the issue will be dealt with immediately. We hope this incident would not discourage you from giving us another chance to prove that your experience was an exception rather than a rule. We do look forward to having the opportunity to regain your confidence again in the near future. Thank you once again for choosing Santa Grand Hotel West Coast. Sincerely, Magdeline Lew
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you're looking for a cheap hotel near NUs which is perfectly no-nonsense yet provides very efficient service, I'd recommend Santa Grand, it is just off clementi road and has a good number of cheap restaurants next to it offering a variety of cuisines. The bus stop is just a stone throws away and Clementi, the nearest MRt station is a very convenient Bus No. 183 away!
The rooms are clean and well equipped, though not the most spacious. There is a very simple yet good free breakfast also available. The service is friendly too.
My only complaint is the lack of toiletries, there is no soap or shampoo- just 4 bottles of something whih is a 'hand AND body wash'!
The rooms are clean and well equipped, though not the most spacious. There is a very simple yet good free breakfast also available. The service is friendly too.
My only complaint is the lack of toiletries, there is no soap or shampoo- just 4 bottles of something whih is a 'hand AND body wash'!
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Date of stay: June 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Do remember to ask for a room with a window or you'll get a room with curtains that you pull...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santagrandhotels, Hotel Management Team at The Quay Hotel West Coast
Responded 20 Jun 2012
Dear Valued Guest, First of all, thank you for your patronage at Santa Grand Hotel West Coast. We are delighted to know you have enjoyed your stay with us. At the Santa Grand Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. We appreciate your feedback about the toiletries, we will make the improvements on toiletries soon. We shall continue to strive for better customer service. Thank you again for your feedback and for sharing your experience on TripAdvisor. We really look forward to welcoming you again in the near future. Regards, Hotel Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Santa Grand when visiting the National University of Singapore during January 2012 - across Chinese New Year.
Reading some of the reviews on here, I feared the worse, but I didn't think it bad at all. In Europe it would easily pass as a 3* hotel. It wasn't cheap - $143++ per night normally, with a $20 or so surcharge for Chinese New Year, and I haven't really compared it for value for money with other places.
The good:
* the place is very clean, and my room was well-serviced each day
* the room was well-appointed, with most of the amenities you'd expect in a 4* hotel
* free wi-fi, worked well
* good bus service right outside the door, if you want the bus - 5 mins journey to the MRT
* 24-hour reception desk (I think)
* good-sized 7-11 nearby (not the tiny one right outside; go around the corner), and some local restauants, if that's your style (not mine).
Neutral:
* the hotel is well-located for NUS, or presumably for other West Coast business places; otherwise rather out of the way
* breakfast was just about adequate
* the room wasn't large, but I've stayed in smaller places
Bad:
* there was a certain 'cheap' feel about the check in/out process (only condescendingly not charging for early check-in, suggesting I leave the card-key at reception when going out, to avoid a $30 lost card charge, having the maid check the room before I could check out?!)
* noisy fridge in my room
* 'wet room' bathroom - difficult to avoid wet feet after shower; drain gurgled constantly (tip: put two towels over it to muffle the sound)
Reading some of the reviews on here, I feared the worse, but I didn't think it bad at all. In Europe it would easily pass as a 3* hotel. It wasn't cheap - $143++ per night normally, with a $20 or so surcharge for Chinese New Year, and I haven't really compared it for value for money with other places.
The good:
* the place is very clean, and my room was well-serviced each day
* the room was well-appointed, with most of the amenities you'd expect in a 4* hotel
* free wi-fi, worked well
* good bus service right outside the door, if you want the bus - 5 mins journey to the MRT
* 24-hour reception desk (I think)
* good-sized 7-11 nearby (not the tiny one right outside; go around the corner), and some local restauants, if that's your style (not mine).
Neutral:
* the hotel is well-located for NUS, or presumably for other West Coast business places; otherwise rather out of the way
* breakfast was just about adequate
* the room wasn't large, but I've stayed in smaller places
Bad:
* there was a certain 'cheap' feel about the check in/out process (only condescendingly not charging for early check-in, suggesting I leave the card-key at reception when going out, to avoid a $30 lost card charge, having the maid check the room before I could check out?!)
* noisy fridge in my room
* 'wet room' bathroom - difficult to avoid wet feet after shower; drain gurgled constantly (tip: put two towels over it to muffle the sound)
Read more
Date of stay: January 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Not to get any if you do not have to, be aware of no windows room and READ rooms size before any booking"Read full review
…
PRICE RANGE
€83 - €97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santa grand hotel singapore
FORMERLY KNOWN AS
Santa Grand Hotel West Coast
LOCATION
SingaporeSingaporePasir Panjang 1 / Queenstown
NUMBER OF ROOMS
42
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE QUAY HOTEL WEST COAST | Reviews & Price Comparison (Singapore)
Frequently Asked Questions about The Quay Hotel West Coast
What are some of the property amenities at The Quay Hotel West Coast?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at The Quay Hotel West Coast?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Quay Hotel West Coast?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at The Quay Hotel West Coast?
Yes, secured parking and street parking are available to guests.
Are any cleaning services offered at The Quay Hotel West Coast?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Quay Hotel West Coast?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does The Quay Hotel West Coast have any great views?
Yes, guests often enjoy the city view available here.
Is The Quay Hotel West Coast accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.