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4.5
#84 of 348 hotels in Singapore
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Stay assured with a Platinum award-winning green hotel in Singapore's central dining and entertainment hub. Standing in a strategic location at Clarke Quay, Holiday Inn Express Singapore Clarke Quay is minutes away from the Singapore River, Robertson Quay and the Central Business District. Just a seven-minute walk from Clarke Quay and Fort Canning MRT Station, travel with ease to Singapore's major attractions, including Marina Bay Sands, Gardens by the Bay, Chinatown, Sentosa and more. Enjoy spectacular city views from our widely raved 40-metre rooftop swimming pool, completed with whirlpools. Stay in comfort in our 442 stylishly designed modern rooms with floor-to-ceiling windows. Start your day right with our FREE Express Start Breakfast or Grab & Go option and stay connected with Wi-Fi access. Recharge throughout the day with refreshing beverages in the Great Room Bar.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Holiday Inn Express Singapore Clarke Quay is celebrated for its modern vibe and a commitment to sustainability, offering guests a cozy yet compact retreat. The immaculate condition of both rooms and communal spaces garners consistent applause from guests. Nestled conveniently close to Clarke Quay, Chinatown, and MRT stations, the hotel is an ideal base for explorers.
While some guests mention the rooms are snug, the rooftop pool and generous breakfast buffet are popular amenities. The hotel's service shines, with commendations for the amiable staff and efficient operations, all adding to its reputation for providing good value in the heart of Singapore.
Location
Central
Atmosphere
Inviting
Rooms
Cozy
Value
Reasonable
Cleanliness
Spotless
Service
Helpful
Amenities
Satisfactory
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Our interaction with the hotel started about a week before arrival. We were flying standby and was unsure of our exact arrival. Liew Min was very responsive and helpful over email.
The entire hotel is clean and quite. It is easy walking distance to 3 MRT stations and 3 MRT lines, Clarke Quay and Chinatown. No great views to speak of, but a nice park on the roof. The warm water lap pool has a glass side which makes for unique snapshots. There's also a small fitness center on the roof.
Breakfast is great! Full buffet including eggs, meats, hot and cold cereals, fresh fruit, fruit juice, pastries, and 3 automatic coffee machines making espresso, cappuccinos, tea, etc. We found after a large breakfast we just needed a late afternoon meal to keep from getting hungry. The table area was very informal and we enjoyed striking up conversations with other travelers.
We had a couple of small issues with our room. Within 20 minutes of each call to the front desk someone was at our room and took care of each one of them. Ta Kim Hong was very helpful in taking care of a broken bottle we accidentally dropped on the floor. Everyone was very responsive, helpful, and friendly!
Being Singapore, the standard rooms are small but not tiny. There's a little area to hang clothes and almost no drawer storage. We ended up asking for a second luggage rack and used our carry ons for storage.
The hotel supplies free bottled water to stay hydrated even though the tap water is fine.
Eric the manager always seemed to be available at the front desk (does he ever go home??) and is very friendly and helpful.
We enjoyed our stay and would like to stay again if we get a chance to return to Singapore.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip:Â I don't think you can get a bad room. Ours was across the hall and one door down from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 16 Feb 2020
Dear h0th0pper, Thank you for taking the time to share with us your detailed stay experience at Holiday Inn Express Singapore Clarke Quay! We are delighted to hear that you had a lovely stay and especially enjoyed the warm hospitality of the team members mentioned, Liew Min, Ta Kim Hong and Eric that has made the mark during your stay. Your compliments will be certainly celebrated with them and their Department Head in creating magnificent guest stay experiences. It is great to know that the Express Start Breakfast has made an enjoyable breakfast experience along with other travellers that has created as part of your travel memory. Your feedback with regards to the storage spaces will be taken into feedback for future improvements to enhance guest stay experiences and do apologize for the inconvenience that you have experienced. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future! Warmest Regards, Sandra
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The location of the hotel was excellent and close to everything we wanted to explore, either within walking distance or to MRT stations that took us to our various destinations. Both the front desk and engineering staff were knowledgeable and accommodating, and responded quickly to some minor inconveniences to do with our room. We would particularly like to recognize the young woman who took care of our room during our stay there, as, in addition to maintaining the room in excellent condition, she was needed to address an accident we had with a full broken bottle of wine, which she did efficiently and without help on our part. We specifically asked the front desk manager tor her name, which is Ta Kim Hong, so that we could commend her in a review of our experience at Holiday Inn Express Singapore Clarke Quay.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 16 Feb 2020
Dear Beverly H, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Clarke Quay! We are thrilled to hear that you had a fantastic stay and especially enjoyed the accessible location as well as efficient, yet friendly warm hospitality of the Guest Services and Housekeeping Team members. Your compliments for Ms Ta Kim Hong will be shared and celebrated with her Department Head in creating magnificent guest experience by attending swiftly to the wine incident. Once again, thank you for taking the time to commend our team members and it will be serve as an added boost of motivation in their daily tasks. We look forward in welcoming you back in the near future! Warmest Regards, Sandra
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I was here back in September last year (2019). My checkin was smooth and flawless. The hotel's concept is a little bit different from many other hotels of similar designs that they are right in the city centre. It is convenient to walk to nearby attractions and move around be it for business or pleasure.
Mine was more a break from the norm. The rooms are quite comfortably furnished and basic amenities. The bathrooms offered basic 3 in 1 type of liquid that made up for the shampoo, conditioner and body wash.
Beds were comfortable to sleep on however, the rooms were small and in comparison to some hotels in Singapore it was acceptable. During our stay we had issues with the freshness of the shower amenities like the shower gel which had possibly expired and caused great irritation to my wife and myself. The matter was expeditiously handled by their staff and management who replaced the unit and gel with fresh supplies. It is situations like this I give credit to the manager of the property for his kind attention.
One of the highlights of this hotel is its breakfast buffet spread. I must commend the hotel chefs for their corned beef, and scrambled eggs which must be one of the best preparations I have had in any hotel in the ASEAN region. It was done the way it should be done. We enjoyed that very much. The butter croissants were excellent and delicious. Overall spread whilst it was small had the right elements in the right place. There was some very pleasant senior citizens working as their waiting staff who were very friendly and made the breakfast a welcome starter for the day.
The management here have had the right mind set with regards to offering good hospitality and the feel good feeling was felt and we enjoyed our unplanned stay at this hotel. I will give up a good room in another hotel for the breakfast at this establishment for my next up and coming stay.
Well done !
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Date of stay: September 2019
Value
Cleanliness
Service
Room Tip:Â Select a double bed......
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Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 5 Jan 2020
Dear Leonard F, Thank you for taking the time to share with us your detailed stay experience and selecting us as your preferred choice of accommodation in Singapore! We are delighted to hear that you had a lovely stay and enjoyed all aspects of our hotel facilities and services especially towards the Express Start Breakfast spread as well as hospitality of the team members that has made the mark during your stay. We are sorry to hear that the room size and shower amenities has affected your otherwise perfect stay experience, your feedback will be communicated to the Department Heads to ensure that all amenities are in their best condition for the best comfort of each guests and do apologize for the inconvenience that you have experienced. Once again, thank you for your loyalty and we definitely look forward in welcoming you back with a successful stay experience in the near future! Warmest Regards, Sandra
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My Wife and I and another couple stayed at the Holiday Inn Express over night before a Princess Cruise to Tokyo. We arrived o a Sunday around 5:00pm so it was quite and not much traffic. The hotel is close to China Town and the Singapore quay where there are a lot of places to eat, The hotel is mid range, very clean, modern and comfortable with the added bonus that breakfast is included in the price of your room
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Date of stay: October 2019
Value
Cleanliness
Service
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Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 27 Jan 2020
Dear Dennis S, Thank you for taking the time to share with us your stay experience! We are thrilled to hear that you had a fantastic 1 night stopover stay experience and especially enjoyed the accessible location, cleanliness and free Express Start Breakfast that has made the mark during your stay. Your compliments will be definitely shared with the team members in creating great guest experiences. We hope to welcome you back for an extended stay in Singapore and wishing you a safe trip to Tokyo! Warmest Regards, Sandra
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Stayed here recently on a tour off Asia. I booked through joining with IHG Hotels and the Operator informing me this was a decent sized room. Believe me it's far from that. Upon entering the room my partner and I could not pass each other, it reminds me off student accommodation and being in a fish bowl. If you have your suitcase on the only place to put it, you can hardly squeeze past it. The bathroom is a slide door so you can imagine how small this space is also. Breakfast was a fiasco, the first day I was shocked as there were clearly not enough seats for people to eat let along the long stressful queues for food as the space for this is tiny with 452 rooms in this hotel. They run a traffic light system that encourages you to go at less busy times, well there isn't a less busy time as we tried this out! Staff members also try and swipe your crockery before you are finished and guests are sitting in the bar along with low sofas to try and eat! The swimming pool is 1.0 metre deep which is ridiculous it's like being in a child's pool. Not to mention there are 20 loungers for 452 rooms which I witnessed guest after guest coming up and not being able to sit or relax anywhere to enjoy this so-called facility. I brought these issues up with the front desk twice but low and behold no Manager available! The staff also agreed with all my comments and even said they would not stay there! I then spoke to a Manager checking out & he did not know how to deal with me let alone wanted to get rid off my from the desk asap. Coincidentally a couple next to me were checking out for all the same reasons as they found this hotel small and awful. I have since written to IHG Group CEO and they have responded with a patronising email. I have cancelled my membership with them and won't be going to any other IHG Hotel as clearly their motto is profit over comfort for any guest. I'm sure your familiar with the phrase "rack them, pack the, stack them", this is what comes to mind for this hotel. If you want a non-stressful relaxing time in Singapore there are far better hotels and cheaper! This hotel is not cheap and does not deliver on anything.
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Date of stay: January 2020
Cleanliness
Service
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Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 9 Feb 2020
Dear ScottishBuddha, Thank you for taking the time to share your valuable feedback and comments about your recent stay with us. We were very disappointed to hear we were not able to meet or exceed your expectations. As a valued IHG Rewards Club Loyalty Member we aim to ensure all our guests have an enjoyable experience in our Hotels, please accept our sincerest apologies. Holiday Inn Express is our Select Service Brand, our service model differs somewhat from our full service hotels, none the less we pride ourselves on the great service standards we aim to achieve. We appreciate that the number of guests you encountered during your stay in our hotel were a little overwhelming, Chinese New Year is one of the busiest times of the year in Singapore with many travelers from all around the Globe celebrating the Lunar New Year. We appreciate you reaching out to our Chief Executive Officer as well as to us direct to share your concerns, please be assured your feedback has been taken very seriously. Thank you once again for articulating the details of your experience. Please do not hesitate to let me know if we can be of further assistance. With kind regards, Sandra
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We stayed 6 nights in December. The building is relatively new and modern. The room was small by western taste but large by Asian standards. We were very comfortable. The WiFi works great and didn't block VOIP calls. The breakfast buffet was the best we have seen at a Holiday Inn Express and I personally have stayed at a lot of them. The buffet gets crowded at peak times but the staff is quick to clear tables. We ate out on the patio every day. I especially enjoyed the self serve espresso maker out on the patio. Everyone at this hotel was very friendly and helpful.
Singapore has an excellent subway system and several stations are within a short walk. Get the EZ pass if you are there multiple days. There is a Hawker Center (Peoples Park Complex) within 5 minutes walk where you can eat or get take out food for very reasonable prices. We would usually pick up something on our way back to the hotel after shopping or sightseeing.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 4 Jan 2020
Dear Lee K, Thank you for taking the time to share with us your recent stay experience! We are delighted to hear that you had a lovely 6 nights stay experience and especially enjoyed the Holiday Inn Express hallmarks of being an efficient, yet friendly hotel. Your compliments for the variety of Express Start Breakfast and the services from our colleagues will be definitely shared with them in driving great guest experiences and serve as an added boost of motivation in their breakfast preparation. We look forward in welcoming you back for an extended stay in Singapore and wishing you a safe travel journey ahead! Warmest Regards, Sandra
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We stayed in this hotel for two nights at the beginning of February and could not fault either the hotel or the staff. Eric on the front desk was particularly helpful with arranging a room for us despite our early arrival and also organising a late check out for us for our evening flight.
The location is very good for the river trips and Chainatown is in walking distance although my wife found it too hot outside for her liking.
Breakfast selection is very good in a pleasant environment.
We would not hesitate to stay here again and Eric, thanks again.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 26 Jul 2020
Dear RobertSoton, Thank you for taking the time to share with us your positive stay experience in February 2020! We are delighted to hear that you had a fantastic 2 nights stay and especially enjoyed the warm hospitality extended by Eric from Guest Services Team. Your compliments for Eric will be celebrated with him and his team in creating memorable guest experience by being flexible with your early check-in and late check-out arrangements. We are really sorry to hear that the weather was too hot for your wife and we'd be happy to provide an umbrella as shade for your next stay. Despite so, we believe that you had a great time in Clarke Quay and Chinatown within walking distance from the hotel. Once again, thank you for taking the time to share your memorable stay experience in Singapore. We hope that you would continue to keep well and look forward to the opportunity to welcome you back with Eric. Warmest Regards, Sandra
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Location for sight seeing was very good. Clarke Quay was 10 minute walk away with good restaurants and access to boat trip to Marina Bay, as well as Hop on Hop off buses. Taxis were regular. Pool was very nice & unique and had great views. However the rooms are somewhat old and need repairing - e.g. bathroom doors don't stay shut, towels are old and worn. The breakfast area was overcrowded, with often no seats available. Breakfast ladies were however just lovely & very efficient. Thankyou ladies! The main issue we had though was staff at service desk. Front desk did not communicate well and were not helpful with any enquiry. They really could not be bothered. Their attitude was very poor. We stayed 3 nights on way to India and 3 nights back again. India knows service (Kolkata) - these staff need training better. Many other hotels around at same price.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â Shop around before booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 19 Jan 2020
Dear 746ballfamily746, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Clarke Quay! We are sorry to hear that your stay was not a complete success due to the service experience with our guest service members. We sincerely apologize for our Team Members behavior, which is not reflective of our service standards. Rest assured that we will continue to emphasise appropriate hospitality services to all our Team Members in our daily briefings. Your feedback with regards to the bathroom doors, towels and breakfast crowd management will be taken into consideration for future improvements and do apologize for the inconvenience that you have experienced. Your compliments for the breakfast team members will be celebrated with the team members in creating great guest experiences. We would like to assure you that our Management Team and all Team Members are fully committed to regain your confidence in us through continuous improvement of our products and services in order to ensure the success of your future visits. Once again, thank you for sharing with us your concerns in order to strive for continuous improvements. We hope that this atypical experience would not deter you from returning and look forward in welcoming you back in the near future! Warmest Regards, Sandra
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This is our second time staying at Holiday Inn Clarke Quays as a family and we’d happily stay here again. The rooms are small but are very quiet, clean and very well maintained. The hotel is in a great location, a short walk from Clarke Quays MRT and about a 10 minute walk from China Town. Lots of restaurants to choose from in Clarke Quays. The complimentary buffet breakfast has a good selection of western and Asian food and the breakfast courtyard is a nice place to sit before a day of site seeing. The hotel staff are friendly, helpful and can’t do enough to help you out. A good place to stay in Singapore
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 13 Jan 2020
Dear Flintstones123, Thank you for your loyalty and staying with Holiday Inn Express Singapore Clarke Quay during your recent trip in Singapore! We are delighted to hear that you had a great stay as always and especially enjoyed the functional, serene rooms as well as accessible location of the property that made travelling a breeze. Your compliments from the breakfast spread, variety and hospitality will be celebrated with the team members in creating a magnificent guest experience and serve as an added boost of motivation in their daily tasks. We wish you a safe travel journey and look forward in welcoming you back soon! Warmest Regards, Sandra
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We know Holiday Inns are good hotels but we were pleasantly surprised by the Holiday Inn Clarke Quay. The central location was great, both within walking distance of many attractions and just round the corner from a Hop On Hop Off bus stop. Rooms are clean. The breakfast was more than ample with a full range of cereals, cooked food, both British and Asian, definitely more than we expected. Staff are extremely efficient and friendly and Eric, on Reception, could not have been more helpful. We would definitely recommend this hotel for your next trip to Singapore.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from S_Kloprogge, General Manager at Holiday Inn Express Singapore Clarke Quay
Responded 16 Mar 2020
Dear FionaCramer, Thank you for taking the time to share with us your positive stay experience at Holiday Inn Express Singapore Clarke Quay! We are delighted to hear that our property has exceeded your overall expectations based on previous Holiday Inn properties and especially enjoyed the accessible location as well as variety of Express Start Breakfast. Your lovely compliments for Eric and his team members will be celebrated with him and his Department Head in creating magnificent guest experiences, and serve as an added boost of motivation their daily tasks. Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future! Warmest Regards, Sandra
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Wellington, New Zealand329 contributions179 helpful votes
I agree with Darren - getting to and from the airport via taxi is cheap and efficient. If you do want to use it, have a look at the Land Transport Singapore weebsite as it has a great map showing the network in detail. I have never used it to get from the airport as can't be bothered lugging my bags! MRT stop is close by though and super efficient. Enjoy your trip.
There are more places to choose from in the Singapore area.
PRICE RANGE
€152 - €202 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeClarke Quay / Central Area/City Area / Singapore River/Riverside
NUMBER OF ROOMS
442
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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