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Nestled in the iconic district of Orchard Road in Singapore, enjoy a stay with exciting dining, shopping and entertainment options right at your doorstep at voco Orchard Singapore. Thanks to our prime location, whether you're travelling for business, on holiday with family and friends, or seeking a weekend staycation, there is every reason for you to relax in voco Orchard Singapore. Experience a charming and unpretentious ambience, where you can unwind and embrace authenticity while enjoying the welcoming warmth from our voco hosts. Culinary enthusiasts have a variety of options, including our premier steakhouse Opus Bar & Grill, the rooftop Italian haven il Cielo, and the tempting artisanal patisserie delights at D9 Cakery. Alongside these gastronomic delights, check out our rooftop swimming pool, a 24-hour gym, and an indulgent spa.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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voco Orchard Singapore, an IHG Hotel, is often celebrated for its modern and welcoming atmosphere, with guests consistently impressed by the clean and spacious rooms. The array of amenities, including diverse dining options and its strategic location on Orchard Road, makes it a hit for those eager to explore the city or indulge in shopping.
The hotel's exceptional service and professional staff are frequently called out for adding a personal touch to guest experiences. While the overall cleanliness receives high marks, some guests suggest the bathrooms could benefit from further attention to detail.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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Just finished 10 days stay at the Voco Hotel in Singapore in room 2212 on my recent business trip, and I have been really impressed with the overall experience. Whilst the hotel might be showing its age in certain places since it switched from being a Hilton a few years ago, the absolute quality of the staff working there completely overrides and minimises anything else. From the warm welcome at check in, to the excellent housekeeping to the Opus Bar and Restaurant staff -- indeed ALL departments -- deserve praise. Special mention must go to every member of the Executive Club team who are always cheerful, warm and welcoming and somehow remember every guest's name and preferences in food and drink choices. The whole team deserve every credit, but special mention should go to Rovi and Josephine who make every visit to the Lounge such a happy and fun experience whilst still delivering high quality service and attention to detail. A great stay at this Voco and I look forward to the next one in September. Many thanks to the whole Team!!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from voco Orchard Singapore Singapore, Owner at voco Orchard Singapore, an IHG Hotel
Responded 21 Jul 2024
Dear Graham5158, Thank you very much, too, for the lovely review you have provided us. Your kind support and commendation of all of our hosts you have encountered during your stay with us, especially the mention of Rovi and Josephine, is truly a pleasure to receive, and we look forward to welcoming you for another memorable stay on your upcoming visit. Sincerely, Cassie Chew voco Orchard Singapore
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We travelled with a small 8 month old baby for 4D3N during the covid-19 period. We were extremely happy to find that at the hotel reception as well as breakfast venue, there were hand sanitisers available. (One suggestion would be to place a hand sanitiser at the lift area as this is a heavy touch point area.)
We would like single out Mr. Joel who was exceptionally hospitable and making sure that our stay was very comfortable. While we were there, he and the Hilton team (Tina, a tall gentlemen who was in charge of the breakfast venue, Claire, and others) was extremely attentive and this is very commendable.
We would like to also point out the cleaning lady (from China?) that serviced our floor (7th). She always greeted us (super friendly!) whenever she saw us and did her job superbly. Very impressed with her and the hotel's standards. Kudos to her!
We definitely recommend Hilton Singapore to all travellers. Will definitely come back for another stay!
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Date of stay: March 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSingapore, Hotel Manager at voco Orchard Singapore, an IHG Hotel
Responded 11 Mar 2020
Dear shaunsingh15, Thank you for sharing with us your recent stay experience at Hilton Singapore. It is a pleasure to hear that you enjoyed an excellent Hilton hospitality experience. Your kind compliments to Joel, Tina, Claire and the team are well-received and we hope that it will not be too long before you return for your next stay. As always, we look forward to welcoming you back and continue to be at your service. Yours sincerely, Walid Ouezini Hotel Manage
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The dinner was held in the Hilton Grand Ballroom on the 22 Feb 2020. There were approximately 33 tables while the attendance at the dinner was about 90%. At the time, the Covid-19 was at its peak and thus the attendance was considered excellent. However the Hotel did contribute to the success of the occasion. The feedback from the guest were as follows: 1. that the hotel conducted temperature taking for all the guest as they entered the main hall. Each guest was then identified with colored stickers. 2. that the hotel provided sanitizers at the reception lobby / cocktail lounges prior to the entry into the main event hall. There were also sanitizers in the washrooms. 3. that the guest were individually served instead of the usual sharing of the main dishes (community dinners) This was very much appreciated by the guest for its hygienic arrangements. From the above, the hotel had contributed creditably to the success of the event. It also reflected well upon the hospitality of the host that evening. In the circumstances of the Covid-19 situation, the management of the event by the Hotel was exemplary.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSingapore, Hotel Manager at voco Orchard Singapore, an IHG Hotel
Responded 15 Mar 2020
Dear sagitarrius2015, It was our pleasure to host your wedding banquet and I am truly delighted that you enjoyed a most successful celebration with us at Hilton Singapore. We are heartened by your generous feedback and especially your compliments to our hotel in our measures to keep everyone safe from Covid-19. We are very pleased to hear that your guests felt safe and satisfied while they are at Hilton Singapore. My team and I, extend our warmest congratulations to you and your spouse. Whether to celebrate your anniversary, for a luxurious staycation or to enjoy our exciting food and beverage options, we look forward to welcoming you back. Yours sincerely, Walid Ouezini Hotel Manager
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The Hilton is one of those brand names in the hotel industry with a long tradition that you know will always not disappoint. I have been to the Hilton for various events in the past, but never as a guest. This staycation would be my first time staying at this property, and, boy, it was a great experience.
Now, its always good to know that the building has been around since 1970! So of course from the outside it looks dated and old fashioned compared to the other newer sparkling hotels. But once you get past the staid facade, that is where the magic begins. The property has gone through several rounds of renovation and upgrading, and the lobby is a shining example. The layout is spacious, bright and welcoming, unlike the property at my previous staycation. The check-in was deliberate, as per SafeSG guidelines, but it was never inefficient. Only the necessary information was transacted between the guest and the staff. From the moment we stepped into the lobby, to queuing up, and entering our room, we took just slightly more than 30 mins. There was no unnecessary time wasted on waiting for something or somebody.
The room was, as expected, your standard hotel room, not fantastically big, but spacious enough for us to put our luggage and other stuff. Beds were very comfortable. The bathroom was a bit too cramped for my liking, but its not a deal-breaker.
The gym and swimming pool are located on the 23rd storey, and you will need to go up there to make your reservation with the kindly old gent manning the counter. The pool area offers a spectacular view of the Orchard Road area, so bring your phone along, especially during the evening. Pool towels are 'free flow' from the cupboard, and fresh ones are regularly placed.
You will need to reserve your breakfast timeslot when you check in, because this is a really popular location. We booked the early timeslot of 8.15am, and the cafe was not filled, so the service crew was able to attend to our needs. The breakfast menu is available via QR code. The crowd starts coming in from 9am, and that is when the staff gets a little frazzled. If I may give some advice to the Hilton, it would be to hire more service crew now that buffet service is replaced by table service. It was a little difficult to get refills for coffee, tea, danish and even bread when the staff are so busy running around table to table. This is no fault of their own because of SafeSG. I can see the staff doing their best in a challenging environment.
And that is my review of the Hilton. If the opportunity arises, I'll be there again.
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip:Get rooms facing Orchard Road for the X'mas lights
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Singapore, Other at voco Orchard Singapore, an IHG Hotel
Responded 7 Dec 2020
Dear 253SA, It is such a great pleasure to receive your glowing review of your first stay experience at Hilton Singapore. We are truly delighted to read all your generous compliments and recommendations of the hotel from the check-in process to the room, fitness centre, rooftop swimming pool as well as the breakfast experience. You may wish to know that just recently this year, the hotel has refurbished the Family & Executive Suites to feature new decor, furnishings, a spacious bathroom with rain-shower and a separate bath tub. We are confident that these essential upgrades will ensure a better overall stay experience for our guests and recommend these rooms should you plan to stay with us again in the near future. Once again, thank you for staying with us and we look forward to welcoming you back for more 5-star rated Hilton stay experiences. Yours sincerely, Walid Ouezini Hotel Manager
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Being at this hotel for a long time now due to the covid pandemic, I take this opportunity to give my opinion on this hotel. Up to now the entire hotel staff are very professional and always attentive to the customer needs, since the beginning of my stay. The hygiene of this hotel concerning covid 19 is taken very seriously which gives the customer a feeling of well being and security. Regarding my room in particular, I have a suite which gives a very practical feeling of a small luminous apartment. Room cleaning is for me most of the time done by INDRA from housekeeping. She is very efficient and meticulous. Always listening to the customer to know if everything is going well. Well done INDRA, and Thank you so far to all the staff at Hilton Singapore for making my stay as smooth as possible.
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Date of stay: September 2020
Rooms
Cleanliness
Service
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Response from Hilton Singapore, Other at voco Orchard Singapore, an IHG Hotel
Responded 27 Sept 2020
Dear NessiChef, Thank you for sharing with us your recent stay experience at Hilton Singapore. It is a pleasure to hear that you enjoyed an excellent Hilton hospitality experience. Your kind compliments to the team's service and especially to Indra from housekeeping are well-received and we hope that this would be one of the many excellent stays to come. Once again, thank you for your 5* review and we look forward to welcome you back on your next leisure stay with us. Yours sincerely, Walid Ouezini Hotel Manager
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Nice and pleasant one night stay at Hilton Singapore. We booked it as part of the Foodie Staycation deals that Hilton Singapore was running. Overall package was good value and we were assigned the King Hilton Family Suite. The kids loved the space of the suite. Bathroom is a little dated and the sofa bed is not very comfortable, but overall, still a good getaway considering the current pandemic situation. As a Hilton Honors ordinary member, I was also extended a late check-out for my stay, which is always nice. I didn't feel like I was treated any less than a Silver member during my stay. Staff were friendly and housekeeping was very prompt when requests for items were made. Visible precautions were made to ensure that the room was properly sanitised before our stay.
Location wise, you're on the Orchard Road belt so it's very convenient, malls to the left, right and across the road gives plenty of gastronomy options if needed.
Definitely a stay again, and I also look forward to the hotel's rebranding in 2022. Exciting times!
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Date of stay: June 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Singapore, Other at voco Orchard Singapore, an IHG Hotel
Responded 15 Jun 2021
Dear Bryan_Kam, Thank you for sharing your review of your Steak-cation Experience at Hilton Singapore. We are truly delighted that you and your family thoroughly enjoyed your stay with us in our spacious family suite and the warm hospitality of our team members. We hope that this is one of the many staycations to come and we look forward to welcoming you back for more 5-star rated Hilton Foodie Staycation experience. Yours sincerely Walid Ouezini Hotel Manager
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The experience at the Hilton definitely lives up to its name. The location made it convenient to move around, the room was in pristine condition with comfortable beds and clean sheets and most importantly the breakfast spread, was generous enough to have me spoilt for choice. The staff were friendly, always with a smile on their face and the willingness to help. A truly indulging experience amidst my short time there.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSingapore, Hotel Manager at voco Orchard Singapore, an IHG Hotel
Responded 4 Feb 2020
Dear Letchu_loga My team and I are delighted that you enjoyed your stay with us at Hilton Singapore. Your feedback on our prime Orchard Road location, breakfast spread, as well as our room is much appreciated. Together with the rest of the team, we look forward to welcoming you back for more memorable Hilton hospitality experiences whenever you return to Singapore. Yours sincerely, Walid Ouezini Hotel Manager
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It was truly an experience at Hilton Singapore. We booked a deluxe room but when I asked the booking staff about accompanying kids, she by herself gave a complimentary upgrade to a family suite. The suite was really spacious, enough for kids to roam around, play and watch tv cartoons.
The room was nicely decorated for anniversary and complimented with champagne and cake, made our day really really special.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip:great location, quiet and smoke free
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSingapore, Hotel Manager at voco Orchard Singapore, an IHG Hotel
Responded 15 Mar 2020
Dear Maygun06, It was our pleasure to be part of your wedding anniversary celebration , I am truly delighted that you enjoyed your time with us at Hilton Singapore. Thank you for all your positive comments on our hotel, we are looking forward to having you with us again when you return to Singapore in the future. Yours sincerely, Walid Ouezini Hotel Manager
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I stayed in the King Hilton Premium Room on the 18th floor as a HH Gold member. I was given some chocolate pralines from D9 Cakery as a welcome amenity too. I was unable to get lounge access (exclusive to Diamond members and Executive room bookings).
Room was the usual Hilton standard, nice comfy bed with a study/working table. Nice soft colours and wood were used around the room too. There were, however, signs of ageing around the room (e.g. ceiling, wall). Toilet was partially renovated (but small), had the shower+tub concept removed for a standing shower area instead.
Swimming pool was small, probably considered big in 1980s, but in 2020, it is really small. Gym was a good size.
Breakfast was at Opus Bar - there were choices of set meals and during my stay, it was multiple servings allowed. Service was rather slow though (waited 40 min for my main to arrive) and would appreciate a quicker service, really.
All in all, a comfortable stay, just some eyesore with the wear and tear of the room and the lacklustre service during breakfast.
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Date of stay: September 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Singapore, Other at voco Orchard Singapore, an IHG Hotel
Responded 5 Nov 2020
Dear James, Thank you for being our valued Hilton Honors Gold member and for reviewing your recent stay at Hilton Singapore, we always appreciate hearing back from our guests. Whilst we are glad that you were generally satisfied with your stay with us, we sincerely apologize for the slow breakfast service and the wear and tear of the room, but please be assured that we are taking steps to address the issues. I greatly appreciate your valuable feedback and hope that there would be another opportunity to deliver a better stay experience, it would be our pleasure to welcome you back. Yours sincerely, Walid Ouezini Hotel Manager
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The staff is really this hotel’s best asset - if not for them, our stay would probably be much less enjoyable.
We had a bad first impression as there was no access to the hotel from the carpark due to covid. We had to lug our luggage and two year old up the carpark slope to reach the front of the hotel - it’s both dangerous and tedious. Thankfully we met a nice valet who offered to help us with the luggage but we didn’t get any help during checkout. The hotel should place staff at the carpark to help with the luggage or set up an entry station at the lift lobby.
Room was much better than expected and didn’t make me feel that it was very dated. However our air con leaked and front desk sent a technician up who pushed in a whole cart of tools and started vacuuming the air con pipe while we were in the room. It was a disruptive and noisy 20 minutes as we keep having to stop our toddler from going near the bulky tools in the cart. The hotel could’ve arranged for a drink for us at the lobby or something while they cleaned up the air con.
Food served during breakfast was also mediocre. I ordered poached eggs and it came on a piece of thin toast that was so soggy as they did not drain the eggs well. Worse poached egg toast I’ve ever eaten.
All in all not the perfect staycation but the friendly staff made up for it I guess. It’s a very long while since I came across service staff that provided genuinely good service instead of the formal type of good service. Everyone, regardless of their work position stopped by to have a chat with my son 👍🏻
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Singapore, Other at voco Orchard Singapore, an IHG Hotel
Responded 4 Mar 2021
Dear j_lifer, Thank you for sharing a review of your recent staycation at Hilton Singapore. Whilst we are delighted that you enjoyed the overall stay experience with us, we are sorry that there were areas that affected what could have been a better experience for you. Your feedback is important to us to enable us to make improvement in the mentioned areas. We hope that this does not mar the good impression you have of the hotel and we look forward to welcoming you back for a better stay experience. Yours sincerely Walid Ouezini Hotel Manager
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London, United Kingdom81 contributions2 helpful votes
Apologies, I just saw your question … The breakfast (ground floor) was included but we had to pay for other meals. Hope you had a great stay in Singapore.
There are more places to choose from in the Singapore area.
PRICE RANGE
€212 - €261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton singapore hotel singapore, hilton international singapore, singapore hilton international
FORMERLY KNOWN AS
Hilton Singapore
LOCATION
SingaporeSingaporeBoulevard / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
423
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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