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Hilton Singapore

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#63 of 309 Hotels in Singapore
Certificate of Excellence
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Hilton Singapore
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2,336 Reviews from our TripAdvisor Community

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Showing 1,923: English reviews
schiedam, The Netherlands
Reviewed yesterday NEW

every time when I visit Asia I stay in the Hilton hotels and I must say I enjoy this very much. the rooms and the service is splendid and the principle of the executive lounge is very pleasant. certainly when you have to have meetings.

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Helpful?
Thank johannpiets
Reviewed 3 days ago NEW

The room was what you'd want from a Hilton, clean, comfortable bed, and a/c worked perfectly. Executive lounge was typical, with check-in being simple as, minor hiccup with my bags being forgotten downstairs, but harm, no foul. The location is great, shopping and dining,it is all easily walkable, from the Hard Rock Cafe, to Jamie Oliver's it's all there.

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Helpful?
Thank Kevin L
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear Kevin L, Thank you for letting us know what highlighted your recent experience at Hilton Singapore. Your kind feedback on your check-in, the guest room and Executive Lounge helps us to focus on what is important to our guests, though we do apologise once again for the delay in delivering your luggage. We look forward to welcoming you back...

Kansas
Reviewed 3 days ago NEW

We arrived at the Hilton Singapore around 10:30 AM following a cruise. We realized it was asking a lot for our room to be ready – and it wasn’t. We were given access to the Executive Lounge where we drank coffee and used the free wifi until our room was available less than two hours later. We are Hilton Diamond...

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Helpful?
1Thank KANR
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear KANR, Thank you for staying at Hilton Singapore after your cruise, it was our pleasure to welcome you and we appreciate your feedback from your experience with us. Whilst we have noted your disappointment in the room, we are nevertheless glad that you were comfortable and felt well-cared for by our team members during your stay. We hope to...

Chicago, United States
Reviewed 6 days ago NEW

Don't believe all the negative reviews about this property! Our experience was truly positive and memorable. We checked in at 2AM after a 21 hour sequence of flights from the USA. Not only was our room ready, but there was n unexpected and very much appreciated gift from the hotel manager as well. Our room was on the executive floor....

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Helpful?
1Thank Paul F B
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear Paul F B, Thank you for your kind review of Hilton Singapore, we truly appreciate all your positive comments and feedback of your experience. I am especially pleased to read that my team members extended their usual warm and attentive service that made you feel comfortable and well-looked after during your stay. Do stay with us again on your...

Knightdale
Reviewed 1 week ago

Bed linen was dirty with stains and dirt. Bathroom shower head, sink and toilet was dirty. Pipes inside wall made squeaking noises all night. AC ran lukewarm instead of fully cool. In the restaurant I was treated with disrespect.

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Helpful?
Thank JanusD
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear JanusD, I am sorry to read of your less than satisfactory experience at Hilton Singapore and wish to assure you that we have taken steps to address your feedback. I understand that we have already emailed directly to you to resolve the issues you experienced, with our sincere apologies. We regret that you were assigned a guest room that...

London, United Kingdom
Reviewed 1 week ago via mobile

The Hilton on Orchard Road is ideally located on one of the world's most famous shopping streets. The neighbourhood also has plenty of restaurants walking distance. Il Cielo, the Italian on the open roof is excellent and apart from the Marina Sands top floors is one of the few places with a nice breeze in town. Great, large fitness and...

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Helpful?
1Thank EdwinVdO
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear EdwinVdO, It is always our pleasure to welcome you back to Hilton Singapore and we thank you for your kind review. We are glad that you continue to enjoy our rooftop Italian restaurant Il Cielo, facilities and service and you can be sure that Hilton Singapore continues to be your home away from home whenever you come to Singapore....

Pune, India
Reviewed 1 week ago via mobile

Visited Hilton again this month and as always it held up to the standards. It's close to all malls on the Orchard road so that takes care of the shopping aspect and it's near to all the places I have to travel for business so even that works out well for me. The facilities though a bit dated seem not...

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Helpful?
Thank blitzkrieg259
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear blitzkrieg259, Thank you for commending our team members for delivering outstanding service during your recent stay at Hilton Singapore. It is a pleasure to learn that they made you feel at home with us. Chody, Magen and Shalika send you their best regards and together with the rest of the team, continue to be at your service whenever you...

Reviewed 1 week ago

I arrived at the Singapore Hilton to find that my gold elite status was not enough to get me Concierge Lounge access. This is the only Hilton, in years as a Gold, that wanted me to pay for lounge access. I asked to speak to the manager and received the same rhetoric from the manager that I received from the...

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Helpful?
Thank timsP4586BY
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear timsP4586BY, I am sorry that your experience with us fell below your expectations. I wish to assure you that as a Hilton HHonors member, you are among our most valued guests. However, please allow us to once again clarify that the upgrade benefit for Gold members refers to next room category, which does not necessarily include Executive Lounge access....

Reviewed 1 week ago via mobile

I wrote Hilton Singapore , asking for a special request . Being in Germany and unable to celebrate a family members birthday I contact them asking if there was any way they could do a surprise... Well not only did my family get a surprise but so did I ... I find they went out of their way and made...

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Helpful?
Thank Kathy B
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear Kathy B, Thank you for letting us know how much your family enjoyed their wonderful and memorable Hilton Singapore experience. It was our pleasure to be of assistance to you and we are glad that everything worked out the way you had requested. We hope to welcome you in person should you visit Singapore in the future. Yours sincerely,...

wooburn bucks uk
Reviewed 1 week ago

Staff very courteous and helpful, the executive lounge is very nice and relaxing to have a drink and snack.Room okay... Although the bathroom is adequate could do with being refurbished. Location is ideal for shopping very near to Orchard road.

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Helpful?
Thank rolyno1
HiltonSingapore, General Manager at Hilton Singapore, responded to this review

Dear rolyno1, My team and I are delighted that you were comfortable and felt well-looked after during your recent stay at Hilton Singapore. We appreciate all your feedback and have noted your point regarding the bathroom. If you are planning another trip to Singapore, we recommend that you book into one of our newly renovated Premium rooms, which feature new...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
il Cielo
il Cielo
Cuisines: Italian, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated in the heart of Orchard Road, Singapore's popular entertainment and shopping district, Hilton Singapore is close to both ION Orchard and Takashimaya shopping centers. This award-winning Singapore hotel is a convenient 20-minute drive from Singapore Changi International Airport and close to Singapore's popular attractions. Try the Opus Bar & Grill's prime-cuts that are dry aged in-house for 14 to 36 days and grilled over an open-flame charcoal grill, or sip on a cocktail inspired by Asian food at the bar. For authentic Italian cuisine, il Cielo is known for its high culinary standards using organic produce. Perched on the 24th floor of the hotel, the Sky Bar is the perfect oasis to relax over drinks while taking in sunset views of the city. Revitalize with an organic juice and healthy lunch from the Glow Juice Bar and Cafe. For the sweet-toothed ones, the D9 Cakery offers an impressive six-meter showcase of delicious cakes, pastries and more. Enjoy shopping in luxury boutiques without leaving the hotel in the Shopping Gallery. Stay active during your stay at this Singapore hotel. Swim laps in the rooftop pool, work out in the fully equipped fitness center or indulge in rejuvenating beauty treatments. Make business easy at the Hilton Singapore hotel. Stay connected with colleagues and catch up with work with contemporary business amenities and secretarial services. Hold business meetings or conferences in our versatile meeting rooms accommodating 18-550 guests. ... more   less 

Additional Information about Hilton Singapore

Address: 581 Orchard Road Hilton International Singapore, Singapore 238883, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: €172 - €334 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Singapore 4.5*
Number of rooms: 421
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Booking.com, Expedia, Agoda, Travelocity, Priceline, Odigeo and Orbitz so you can book your Hilton Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Singapore Hotel Singapore
Hilton International Singapore
Singapore Hilton International
Hotel Style:
#27 Spa Hotel in Singapore
#33 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#43 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Singapore staff and other travellers.
15 questions
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Kuala Lumpur, Malaysia
Boca Raton, Florida
2 months ago
Colombo
2 months ago
8 months ago

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Questions? Get answers from Hilton Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not face Orchard Road. It will be quieter.”
 of 5 bubbles paulfb2013, 30 Nov 2016 | Read review
“Request for a room facing the back of the hotel , away from the main road if one wants a more quiet room.”
 of 5 bubbles Charles_Phua, 13 Nov 2016 | Read review
“Rooms away from the elevator are quiet.”
 of 5 bubbles RussS225, 12 Nov 2016 | Read review
“Highest Floor”
 of 5 bubbles W0rldTravelAdvis0r, 10 Nov 2016 | Read review
“Get a refurbished room and opt for back side for a quieter room.”
 of 5 bubbles Taasit, 6 Nov 2016 | Read review
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