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Orchard Hotel Singapore

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#66 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,188 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
Doha, Qatar
Reviewed 11 September 2015

The front desk staff was very courteous and efficient. Wifi was good everywhere. I checked out in the morning; in the evening when I came back from meetings I was given access to hospitality room for freshening up and changing. Despite it being located at one end of the Orchard Road; MRT and the shopping malls are few minutes away...

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Helpful?
2Thank HarrisHaque
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello HarrisHaque, Thank you for your wonderful review of The Orchard Hotel. It is our pleasure to hear that you had enjoyed our location, facilities and services. We will most certainly look forward to welcome you again, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

Greater Melbourne, Australia
Reviewed 11 September 2015

We could not be happier with our stay at the Orchard hotel. Great room and the club lounges were great. We were checked in by Nelson Wang just outstanding service and he couldn't do enough for us. We will always stay at this hotel whenever we visit Singapore. Daisy was also a great team member. We loved the service and...

Review collected in partnership with this hotel
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2Thank S1130CCwaynel
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear S1130CCwaynel, Your raving review on the Trip Advisor is greatly appreciated. We are very happy to hear that you enjoyed the room and lounge facilities. And, your kind compliments for Nelson and Daisy will be shared with them. We are very concerned with your comment on the tipping issue. To facilitate our investigation, we will contact you on a...

England, United Kingdom
Reviewed 10 September 2015 via mobile

My first stay here was long time ago. Checked in today. Check in process was awesome, agent (Rashida) I believe that was her name - was great and very the whole process was amazing. Only think at dinner in the hotel - they had a buffet special and was not able to find anyone. The restaurant was absolutely full. But...

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Helpful?
Thank Oahu55
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Oahu55, We appreciate the time you took to pen down such wonderful recommendation about the Orchard Hotel Singapore! Syidah and Kenneth were overjoyed to receive your great compliments for their exceptional service and even more enthused to have been able to bring you an outstanding and memorable stay experience. It is our pleasure to have you stay with us...

Reviewed 9 September 2015 via mobile

I was planning to celebrate my mum's birthday in the hotel , manage to book one and pretty last minute. The room was awesome and my mum enjoy it so much, great thanks to the staff Nelson and April for their help of allowing us to check in early and surprising us with a cake , couldn't ask for more...

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Helpful?
Thank Howard B
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Howard B, Thank you for taking the time to pen your stay experience on the TripAdvisor. We are indeed privileged to have you celebrating your mum's birthday with us and we trust she had enjoyed her stay too. Your compliments for Nelson and April will be shared with them and we shall hope for another opportunity to welcome you...

united states
Reviewed 9 September 2015 via mobile

Been at this hotel for a short stay and food. Overall it was a fantastic experience. The staff was very friendly and professional service. The restaurant was clean and tidy with warm food served. The catering staff and housekeeping staff was also very good.

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Thank perry143
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello perry143, We truly appreciate your excellent review of the Orchard Hotel, thank you. It is indeed our pleasure that you had a fantastic stay experience. We will certainly look forward to more opportunities to serve you again. Warm Regards Delilah Hamid Guest Experience Manager

Rotherham, United Kingdom
Reviewed 8 September 2015 via mobile

We stayed here on our way back from bali on our honeymoon. Our 4 night stay in a premier room was excellent. Great choice of tv channels. Excellent bathroom and fantastic location on orchard road. Only a 5 minute walk to the nearest MRT (underground) station! We will return to this hotel!

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Thank slburnett
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear slburnett, Thank you for your excellent review. We hope you had a great honeymoon in Bali and it is indeed our pleasure that you chose to stay with us during your stopover in Singapore. Your kind compliments are very motivating to us and we shall look forward to serve you again. Warm Regards Delilah Hamid Guest Experience Manager

Wairarapa, New Zealand
Reviewed 8 September 2015

The hotel is minutes away from the main shopping road, MRT and bus stops. It is a large hotel, the staff are very helpful and professional. There is a great outdoor pool and jacuzzi with sun chairs around the pool and some under shade. There is a very large chess set by the pool area and an indoor gym. The...

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1Thank r0se46
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear r0se46, Thank you so very much for your excellent review of the Orchard Hotel, Singapore. Your endorsement of our locations, facilities and services is very much appreciated. It is rewarding and motivating and we shall look forward to opportunities to welcome you back. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 7 September 2015

The Orchard Hotel is a sophisticated, yet not-too-flashy oriental hotel in the heart of it all, within the City Center. The Oriental-inspired design extends to "very tastefully done rooms" that have contemporary furniture and "terrific bathrooms" with great marble. The VIP service accorded by the front desk officer, April Tun, was much appreciated. I'll definitely return when I go back...

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Helpful?
Thank Robert N
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Robert N, Thank you so very much for your excellent review on the Orchard Hotel, Singapore. We are glad that you liked the Oriental concept of our rooms and had enjoyed your stay. Your kind compliments for April will be share with him. Meanwhile, we shall look forward to your return next month. Warm Regards Delilah Hamid Guest Experience...

Hong Kong
Reviewed 7 September 2015

I can imagine this hotel in its prime and how grand it may have been 20 years ago on Orchard Road. Admittedly, the location is very convenient and it's walking distance to the heart of Orchard/Scotts. I can see where they tried to upgrade and uplift the room decor but sadly, it is still in serious need of cleaning and...

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1Thank canadahk
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear canadahk, Thank you for taking the time to pen a review on the Orchard Hotel, Singapore. We have taken note of your comments and feedback. You may like to know that we are currently evaluating a refurbishment programs for our rooms. Meanwhile, we will share your feedback in terms of cleaning of the rooms and bathrooms, with the Department...

New Glasgow, Canada
Reviewed 7 September 2015

I've stayed at this hotel previously and knew what to expect, the hotel is getting a bit run down and could use some freshening up . The room I stayed in was fairly dingy with the bathroom really needing some TLC. The breakfast was included and is ok other than the cook all the eggs in advance and they tend...

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Helpful?
Thank David M
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear David M, We appreciate your feedback to us on the TripAdvisor. You may like to know that we are in the process of evaluating a refurbishment program for our rooms. Your comment on the cold eggs has be shared with Executive Chef, for improvement. Meanwhile, we hope you will indulge us with another opportunity to welcome you back. Warm...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: €129 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#60 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
78 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Club floor - heaps of extras for a reasonable price”
 of 5 bubbles gailmux, 23 Mar 2017 | Read review
“face the pool not Orchard Towers which is a nightly party building til 4 am”
 of 5 bubbles 812kenc, 21 Mar 2017 | Read review
“Pay the extra and get the Club Rooms. The Signature Roons used to be the the top rooms but not now as Clum Rokms are higher quality”
 of 5 bubbles 836tedm, 18 Mar 2017 | Read review
“Opt for recently refurbished Claymore wing.”
 of 5 bubbles MicktheMackem, 15 Mar 2017 | Read review
“Take the room with club benefits ....its worth the stay if you are in house most of the times . ”
 of 5 bubbles , 12 Mar 2017 | Read review
5 of 5