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Orchard Hotel Singapore

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#67 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,193 Reviews from our TripAdvisor Community

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Showing 2,744: English reviews
Quorndon, England, United Kingdom
Reviewed 19 October 2015

Overall this is a nice hotel and judging my how busy it was when I stayed, very popular. In terms of food the breakfast buffet is very good and very extensive as is the evening buffet as well. It is quite expensive (please note that a service charge and local tax will be added to the price you are quoted)...

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Helpful?
2Thank Simon H
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Simon H, Thank you for sharing your stay experience on the TripAdvisor. We are indeed glad to hear that, overall you had enjoyed your stay. Your comments on our prices for our F&B items are well noted and we will conduct a review on them. In the meanwhile, we hope you will indulge us with another opportunity to welcome...

Jakarta Barat
Reviewed 16 October 2015 via mobile

Nice hotel with great breakfast so many variety , maybe its far from orchard road , We loved our stay here, the staff were friendly and very helpful but in my first night my room very noisy and shower in my bathroom not good

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Helpful?
1Thank Yohanes M
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Yohanes M, It is indeed rewarding and motivating to learn that you had enjoyed your stay with us and, that you liked the breakfast selection. Your kind compliment for the staff is very much appreciated. We are sorry that you were disturbed by noise on the first night and, that the shower was did not function well. To facilitate...

Mexico City, Mexico
Reviewed 15 October 2015

Great service and quality, fantastic food and first class installations; only regret was the haze in the air and the poor information received from the Concierge about open activities like the safari by night when these conditions prevail: we waste time and money and had a bad moment which could have been spared with more precise information

Review collected in partnership with this hotel
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Helpful?
2Thank rilop
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear rilop, Thank you for your excellent review of the Orchard Hotel. As the haze condition was rather unpredictable, it would not have been appropriate for the Concierge to restrict their recommendation to in-door activities. Nonetheless, we are sorry that the haze had affected your Night Safari Tour. In the meantime, we hope you will indulge us with another opportunity...

Wellington, New Zealand
Reviewed 15 October 2015

I stayed here in October 2015 on a work trip. The Orchard Hotel is on an excellent location up one end of Orchard Road and only takes about 10 minutes at a slow pace until you start reaching the big shopping malls. The staff are friendly and helpful and the room was clean and spacious. The nroom was cleaned everyday...

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5Thank KiwiTravelers
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear KiwiTravelers, Your raving review of the Orchard Hotel is very much appreciated. We are very happy that, you had an overall satisfactory and comfortable stay with us. We have noted your comments on the bathroom and television channels. We are in the process of evaluating some refurbishment of our rooms. And, we will review the channel selections for the...

Sydney, Australia
Reviewed 14 October 2015

The rooms have had a nice renovation, but the old bones still show with the old-style air-conditioning controls (that don't quiet cool the room) and a bath with a rotary plug that constantly leaks. Rooms: (Club lounge chosen) - Desk: Yes - TV: LCD - Wifi: Yes. - Bedside powerpoint: No - Fridge: Yes - Balcony: No - View: OK...

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Helpful?
1Thank bradhall71
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear bradhall71, We appreciate the time you took to share your feedback on this platform. While I am delighted to learn that you have enumerated a lot of positive things about your stay, I am utterly disappointed to know that there were areas which didn't meet your expectations thus making your overall experience an average one. Rest assured that every...

Newcastle, Australia
Reviewed 14 October 2015

The hotel itself is clean and comfortable. I would rate it as a good 4 star hotel but at a cost. There are two wings, one being newer than the other. On arrival you are immediately being asked whether you wish to upgrade by xx dollars to a more upmarket room. Whilst I like my comforts I just could not...

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Helpful?
1Thank Merril B
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Merril B, Thank you for taking the time to share your stay experience. In general, we are glad that you had enjoyed your stay with us. In relation to your comments on the number of devices being accessible to wifi, though we have stipulated 4 devices, we would have gladly provided an additional password on your request. With regards...

Metro Manila, Philippines
Reviewed 13 October 2015 via mobile

Hello, I stayed at orchard hotel singapore and it was a great experience they have good services, employee's are very accomodating and the rooms are clean and comfortable. And also i am truly proud to commend Mr. April tun for his exemplary performance for hotel operations and i strongly recommend him for his future endeavor. He is certainly an asset...

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Helpful?
1Thank Jose antonio C
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Jose Antonio C, Thank you for your excellent review of the Orchard Hotel. It is indeed rewarding and motivating for us to hear that you had enjoyed our services and facilities. Your kind compliments for April Tun will be share with him. In the meantime, we shall look forward to welcoming you again, on your forthcoming visit to Singapore....

Doha, Qatar
Reviewed 13 October 2015 via mobile

We love the staff..all are welcoming and friendly. Especially Shabarry Lopez.. He was able to extend our check out till 4pm. He was a big help.. The location is great cause you can stroll within the city.. The gym is open 24 hours. On the other hand, We don't like the smell of our signature room. It smells like an...

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Helpful?
Thank julesdoha
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear julesdoha, Thank you for taking the time to share your stay experience at the Orchard Hotel. It is our pleasure to learn that you were happy with our team and services. It is with equal pleasure that we will share your compliments for Shabarry. In relation to the breakfast at the Signature Lounge, due to space constraint that we...

Seattle, Washington
Reviewed 13 October 2015

Located on the quiet end of Orchard Road (Singapore’s shopping district), it is a 5-min walk from Orchard MRT station, and erm, opposite Orchard Towers. They bill themselves as a five-star establishment, but I personally think they are probably closer to 3.5 – 4 stars. Check-in was slow. I arrived at about 3 pm (which is after the check-in time...

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Helpful?
Thank solewalker
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear solewalker, Thank you for taking the time to give us your feedback of your recent stay with us. We are sorry that your room was not ready for you on your arrival. Unfortunately, at the time we had been full the previous night and had a number of later check-outs which meant we were unable to get sufficient room...

Helsinki, Finland
Reviewed 12 October 2015

I stayed several days in the hotel. Location of the hotel is great due to proximity of many attractions, like shopping street or botanical gardens. All basic needs of hotel were satisfied and service was good. But my rating would be somewhere between 3 and 4 due to some issues not working well. One was shower in the hotel room,...

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Helpful?
Thank MatkaajaJouni
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear MatkaajaJouni, Thank you for your excellent review. We have noted your comments in relation to the shower and the coffee and these have been shared with the Department Managers for improvement. In the meanwhile, we hope you will indulge us with another opportunity to serve you again. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: €128 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#61 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
78 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Club floor - heaps of extras for a reasonable price”
 of 5 bubbles gailmux, 23 Mar 2017 | Read review
“face the pool not Orchard Towers which is a nightly party building til 4 am”
 of 5 bubbles 812kenc, 21 Mar 2017 | Read review
“Pay the extra and get the Club Rooms. The Signature Roons used to be the the top rooms but not now as Clum Rokms are higher quality”
 of 5 bubbles 836tedm, 18 Mar 2017 | Read review
“Opt for recently refurbished Claymore wing.”
 of 5 bubbles MicktheMackem, 15 Mar 2017 | Read review
“Take the room with club benefits ....its worth the stay if you are in house most of the times . ”
 of 5 bubbles , 12 Mar 2017 | Read review
5 of 5