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Pan Pacific Singapore

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6,260 Reviews from our TripAdvisor Community

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Showing 5,215: English reviews
Singapore
Reviewed 13 August 2014

Don't expect goodwill from this hotel. Great amenities and all, but staff are inflexible and "go-by-the-book". Definitely not value for money. There are better hotels around that are worth a lot more. Some senior staff are arrogant.

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Helpful?
Thank Sheena Shijia L
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Sheena Shijia L, Thank you for sharing your feedback on TripAdvisor. I regret to hear that your recent stay did not meet your expectations and on behalf of the hotel team, would like to extend my most sincere apologies. While I am happy that you enjoyed our amenities, I am disappointed to learn that our service was not up...

Hertfordshire, United Kingdom
Reviewed 12 August 2014

The Hotel room was fantastic had everything including WIFI, swimming pool has sun all day with complimentary water bottles handed out. The Buffet breakfast has dishes from all over the world, everything you could want and more. The MTV service is walking distance as is the FLYER, buses to all over the city stop right by hotel. We walked to...

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Helpful?
1Thank Heath L
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Heath L, Thank you for sharing your comments on TripAdvisor. I am delighted to hear that you had a positive experience with us and enjoyed your room, the 24-hour Fitness Centre and complimentary Wi-Fi. Our breakfast selection at Edge is one of our highlights as we strive to present our guests with a wide variety of Pacific cuisine at...

Sydney, Australia
Reviewed 12 August 2014

I will not hesitate for a second in returning to this wonderful hotel, the staff are amazing and the hotel is gorgeous and extremely well located. The gentlemen at the front assisting with luggage and taxi's were the highlight, as they were extremely polite and respectful and always willing to do whatever it took to attend to our needs. My...

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Helpful?
1Thank Steve G
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Steve G, Thank you for sharing your comments on TripAdvisor, I am delighted to hear that you enjoyed our hotel facilities and convenient location in Marina Bay. We appreciate your compliments to our associates and your kind words will certainly be conveyed to our team. Thank you once again and we look forward to welcoming you back soon. Best...

Shanghai, China
Reviewed 11 August 2014

I booked 3 rooms a month ago, and I with to have them besides to each other because I have 4 seniors to be looking after. When I arrived, I confirmed my room with first front desk lady, but I could not make early check-in. 40 mins later, another lady told me the room was taken by a "company contract...

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Helpful?
Thank Peng C
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Peng C, Thank you for sharing your comments on TripAdvisor. I apologise that your recent stay did not meet your expectations and appreciate your feedback as it is essential in our efforts to improve our service standards. We try our best to fulfill the requests from guests for early check-in or late check-out, however with a full hotel, this...

Adelaide, Australia
Reviewed 10 August 2014

It has been 12 months since my last visit to Singapore, so I was happy to be able to stay at my favourite hotel. The same warm greeting by the doorman who always seems to remember everyone that returns! Of course Richard & Michael in the Bar / Market Place area are still there with a warm smile and greeting....

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Helpful?
Thank Rod Y
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Rod Y, I am delighted that you consider Pan Pacific Singapore a second home and am glad to hear that you enjoyed the check-in experience, room and breakfast. Thank you for your compliments about Richard and Michael, your kind words will certainly be conveyed to them. I do apologise for the challenges you faced with the shower and television...

Madrid, Spain
Reviewed 10 August 2014

We stayed here for two nights on our way to Australia, and requested two rooms next to each other for our family requirements. On arrival (mid afternoon, so after check in time) after a long fight from Europe, we were advised the hotel could not offer two rooms immediately, as only one room was ready for occupation. The girl handling...

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Helpful?
1Thank Aussiespanishdoll
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Aussiespanishdoll, Thank you for sharing your comments on TripAdvisor, it is through your feedback that we are able to continuously improve our service standards and facilities. I am disappointed to learn that your recent stay was not up to expectations and would like to apologise for any inconvenience this has caused. While I am happy that you found the...

Sydney, Australia
Reviewed 10 August 2014

Spent one night in this hotel last week and wish I could have stayed longer. The design and comfort is amazing, both in the main area and in the bedrooms. The location is great too. My only complain would be regarding the lack of efficiency around check-in and check-out.

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Helpful?
Thank Mangokil
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Mangokil, Thank you for sharing your experience on TripAdvisor, I am happy to hear that you enjoyed the comfort of our rooms and our convenient location in Marina Bay. To address your concerns in regard to the check-in and check-our process, I am happy to share that we have recently restructured our lobby configuration in order to facilitate a...

Coleford, United Kingdom
Reviewed 9 August 2014

just spent two bights at the hotel the pool is great the rooms are large and so up market staff are lovely and its so peaceful and lovely would so recommend it to everybody. will come again. Food in the bar was good and in a great location

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Thank walliemydog
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear walliemydog, Thank you for sharing your comments on TripAdvisor, I am delighted to hear that you had a positive experience and enjoyed a peaceful stay. Thank you for highlighting our rooms, pool and the culinary selection at Atrium. I appreciate your kind recommendation and we look forward to welcoming you back once again. Warm regards, Cheryl Ng Director of...

Adelaide, Australia
Reviewed 9 August 2014

We were looking forward to the Pacific Club experience, and when I received an email from the PC staff asking for our arrival details to ensure someone would meet us at the door I was more than hopeful for a bit of luxury & service. Except no one met us at arrival. That's ok, we found the PC check in...

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Helpful?
3Thank Sangii
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Sangii, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. I am disappointed to hear that your recent stay was not up to expectations and would like to extend my most sincere apologies for the frustration that this has caused. While I am glad that...

Reviewed 8 August 2014

Stayed here with my partner on her birthday. We were very well looked after amd loved having access to the Pacific Club, which was a fantastic spot to have breakfast from. Will definitely stay here next time in Singapore.

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Helpful?
Thank Wilks14
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Wilks14, Thank you for celebrating this special occasion with us and a very happy belated birthday to your partner. I am glad to hear that your Pacific Club experience was a positive one and hope you enjoyed the 360-degree view while savouring Champagne breakfast. Thank you once again for your kind compliments and we look forward to your next...

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Staying in Marina Bay

Neighbourhood Profile
Marina Bay
More of a mini city than a neighbourhood in the traditional sense, the iconic Marina Bay aims to dazzle and entertain visitors of all kinds. This is the Singapore found in glossy brochures, featuring a world-class hotel, casino, shops, restaurants, bars, and other attractions all geared towards pure entertainment. The SkyPark at Marina Bay Sands provides a stunning view of the city, a must-see photo opportunity for visitors and locals alike. The ArtScience Museum always has a top-quality exhibition, and Gardens by the Bay is a fascinating manifestation of the government’s vision of Singapore as a “city in a garden”. Enticing Marina Bay is well worth a visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Rang Mahal
Rang Mahal
Cuisines: Indian, Asian
The Atrium
The Atrium
Cuisines: Bar, Contemporary, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 

Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Region: Singapore > Singapore > Marina Bay
Price Range: €175 - €375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Expedia, Asiatravel.com Holdings, Pan Pacific Hotels Group, Travelocity, HotelTravel.com, Odigeo, Priceline, Agoda and Jetsetter so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Singapore staff and other travellers.
79 questions
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Questions? Get answers from Pan Pacific Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best breakfast, best views, delicious food, luxury rooms, comfortable bed, amazing pool”
 of 5 bubbles Oohlavix78, 4 Dec 2016 | Read review
“upper floor with balcony was a nice choise”
 of 5 bubbles 461rickb, 4 Dec 2016 | Read review
“Higher up and marina facing for the best view”
 of 5 bubbles KenzBenz15, 4 Dec 2016 | Read review
“Higher floors overlooking the marina is always my favourite”
 of 5 bubbles CarLi_1911, 29 Nov 2016 | Read review
“Away from the lift, get higher level and with the bay side view”
 of 5 bubbles NyaNya24, 28 Nov 2016 | Read review
5 of 5
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