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Shangri-La Hotel, Singapore

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$324*
US$323*
US$324*
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Shangri-La Hotel, Singapore
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4,564 Reviews from our TripAdvisor Community

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Showing 3,884: English reviews
Edinburgh, United Kingdom
Reviewed 7 May 2015

We travel to Australia from the UK regularly and always choose to break our outward journey there, and our return journey, with two or three nights in the Shangri La, Orange Grove Road. Although this is a large hotel, it is run with great attention to detail and with care for an individual client's needs, so that it seems like...

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Helpful?
Thank Bandicoot1314
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Bandicoot1314 It is always a pleasure to weclome your partner and you back! Thank you for your wonderful feedback via TripAdvisor! I am truly happy to read that the both of you have enjoyed your Shangri-La experience yet again. It is because of the encouraging words from guests like you that keep us motivated. I look forward to welcoming...

London, United Kingdom
Reviewed 7 May 2015

Shangri-La has beautiful lush grounds, which so many of the other hotels in Singapore's Orchard Road area do not have. We stayed in the Garden Wing and felt so spoilt. The sound of running water, lovely plants, orchids and other flowers, huge trees and palm trees make the environment exotic and calming. The cheeky minor birds entertained us when we...

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1Thank Karen C
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Karen C Thank you for your encouraging review via TripAdvisor! I am truly happy to know that your partner and you enjoyed your Shangri-La experience. My colleagues at The Line, Shang Palace, Lobby Court, The Waterfall and CHI, The Spa will be encouraged to read your compliments. I look forward to welcoming the both of you back soon! With...

New York City, New York
Reviewed 4 May 2015

Extremely disappointing stay. Despite being a regular customer (I'm a golden circle and corporate account holder, and as a reference, I've booked a room at the Valley Wing 3 times in the past month), I was given one of their worst rooms upon booking and had to argue for 30 minutes with reception, was told that a delegation was in...

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15Thank TheVelvedt
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear TheVelvedt Thank you for sharing your feedback via Tripadvisor. I am very sorry to read about the service shortfalls during your stay. Golden Circle members are very important to Shangri-La Hotels and Resorts because you are our loyal friends. May I please request that you contact me directly so that I can apologise to you in person, and at...

Dusseldorf, Germany
Reviewed 2 May 2015

We speint someone days in Shangri-La after a cruise tour. The hotel is near to Orchard Road, but in a very quite neighborhood. We had a spacious room in the garden wing. The breakfast experience in the waterfall cafe was outstanding. We enjoyed very much the atmosphere in the lobby bar. It is a bit expensive,but worth the money.

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3Thank Burkhard F
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Burkhard F, Thank you for sharing this positive review, we are delighted to hear that you enjoyed your overall experience in the Garden Wing and the breakfast at The Waterfall. We appreicate your time in sharing this review and look forward to welcoming you back again soon. With best regards Reto Klauser Vice President and General Manager

Verona, Italy
Reviewed 1 May 2015 via mobile

The best Shangri-La in Asia! Valley Wing is my second home. Great service, perfect rooms, unplayable privacy! The only remark is the high turnover, and maybe too less experienced staff. But they are managed by great butlers. I will never change Shangri!!

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4Thank Giuseppe R
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Giuseppe R Thank you for your making the hotel your second home and wonderful review via TripAdvisor. I am glad to know that you enjoyed your stay at the Valley Wing - our ultimate sanctuary. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Cheshire
Reviewed 1 May 2015

It is a truly magnificent hotel! It was our fifth stay there and each time it gets better. We always stop off in Singapore, on our way to see our daughter in Australia. The pool is wonderful and, although in the busy city, the hotel is set in an 'oasis of calm'. You relax instantly. The staff are by far...

Review collected in partnership with shangri-la.com
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4Thank Theatregoers
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Theatregoers Thank you for staying with us again during your visit to Singapore and sharing your kind recommendation via TripAdvisor! I am truly happy to know that your family and you enjoyed your Shangri-La experience yet again. I look forward to welcoming your family and you on your sixth stay. With best regards Reto Klauser Vice President and General...

Beverly Hills, California
Reviewed 30 April 2015

A beautifully located hotel in a magnificent tropical garden setting. The staff were a delight - both friendly and efficient. Extremely high standards are maintained in every way. It is grand but friendly and I would highly recommend.

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2Thank pkipan
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear P_Kipan Many thanks for sharing the photograph and your encouraging review via TripAdvisor! I am delighted to know that your partner and you enjoyed your stay at the Garden Wing - our urban resort. I look forward to welcoming the both of you soon. With best regards Reto Klauser Vice President and General Manager

London, United Kingdom
Reviewed 30 April 2015

Absolutely loved my stay, enjoyed the superb views. Rooms was cute, soft towels and comfy beds. Breakfast was excellent together with the overall service. Lobby is stunning, gorgeous furniture and welcoming receptionists. Would recommend it definitely!

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1Thank John W
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear John W Thank you for your positive review via TripAdvisor. I am truly happy to read that you enjoyed your Shangri-La experience. I look forward to welcoming you soon. With best regards Reto Klauser Vice President and General Manager

reading, england
Reviewed 30 April 2015

We were on our way home after a cruise on the Irrawady and treated ourselves to a luxury break in the Valley wing. It was expensive and the final bill rather more than expected but the room was lovely and there were there were many nice touches - from the orchid presented on arrival which survived the trip home and...

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1Thank janettat
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear janettat Many thanks for your feedback via TripAdvisor. While I am glad to hear that you enjoyed your stay at the Valley Wing and dinner at The Line, I would like to understand more about your experience at The Waterfall, our Southern Italian restaurant. May I please request that you contact me directly so that I can apologise to...

Seoul, South Korea
Reviewed 30 April 2015

I stayed at the garden wing for 3 nights. The hotel facility is not the fanciest, but service quality including staff service and food are one of the top! I totally enjoyed staying at this lovely place and would like to go back for my personal holiday.

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1Thank shunidoji
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear shunidoji Thank you for your feedback via TripAdvisor. I am glad to hear that you enjoyed your stay at the Garden Wing - our urban resort. I look forward to welcoming you back you soon. With best regards Reto Klauser Vice President and General Manager

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11/06/2017 12/06/2017
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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: €268 - €376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up is better.”
F369NLchrise, 24 May 2017 | Read review
“Try and request a pool view room , i think most of them are , we stayed in the Garden Wing .”
Aussielooker, 22 May 2017 | Read review
“We loved the pool/garden views”
  • Our room sitting area
  • overlooking the pool with boganvillia draping the balconies
  • Our towel art on the bed
  • We were greeted with a dozen roses, cake & a card
mar-shalouise, 9 May 2017 | Read review
“Be extremely careful of the honesty of the housekeeping teamv”
Moofasarose, 8 May 2017 | Read review
“Stay at the Valley Wing for added bonuses of food and service.”
765PaulL, 6 May 2017 | Read review
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Prices are for 1 room, 2 adults
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