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Shangri-La Hotel, Singapore

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4,317 Reviews from our TripAdvisor Community

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Showing 3,666: English reviews
Bedford, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2015 via mobile

I books this hotel to stay in for two nights for some peace and quiet in tranquil surroundings. It was not to be as when I arrived, hotel was full mostly with noisy kids for Chinese New Year holidays. Rooms are outdated and tired. Over ten minute wait in a disorderly line for breakfast at Horizon club on top floor.... More 

Helpful?
7 Thank pathways
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Pathways Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Horizon Club experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? May email address is: reto.klauser@shangri-la.com I... More 

Singapore, Singapore
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 February 2015

This is one the best hotel that we have put up by far...even though the location is a little to far from Orchard Road, the hotel provides a free shuttle service to & fro the heart of Orchard Road. So I think this is a perfect location if you are looking for a hotel with a good mix of everything... More 

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Arthur T
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Arthur T Many thanks for sharing your positive feedback via Tripadvisor! and thank you for welcoming the Year of the Goat with us. I am glad to know that you have enjoyed your Shangri-La experience. The annual Lion and Dragon Dance is our way of ensuring that all our guests start the lunar new year on an auspicious note.... More 

Tokyo, Japan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2015

Stayed in deluxe room for 3 days. Room was excellent, well furnished in trad style with a chandelier. Toiletries by l'occitane were excellent. 2 issues marred my experience. First, breakfast was substandard and dissappointing at both the Summit Room and The Line. Second, service was inattentive in the exterior lounge. I had to constantly call for attention as the waiting... More 

Helpful?
2 Thank ccl88
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Ccl88 Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Valley Wing experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details about your visit. My email address is: reto.klauser@shangri-la.com I... More 

Hong Kong
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 February 2015

Greeting at the Horizon Club floor wonderful with chocolates offrered which was a lovely surprise. However too busy answering the phone while checking in, she then forgot to sort out the baby cot and also no wake up call the following morning! Good job I set my phone. We were in room 2133 and be warned all night it's like... More 

Helpful?
2 Thank TheSarahsHK
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear TheSarahsHK Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Horizon Club experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you personally, and at the same time, find out more details about your visit? My email address is: reto.klauser@shangri-la.com I look... More 

Hong Kong, China
Level Contributor
169 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 21 February 2015

It is true that some rooms and parts of this traditional Singapore Hotel are a little bit outdated. However, nothing or nobody can beat the professionalism and quality of Shangri-La, and this applies to Singapore as well. Staff is always courteous, and management ready to intervene with no hesitation. Despite the Chinese New Year holiday period, I have found very... More 

Helpful?
1 Thank faderosa
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Faderosa Thank you for sharing your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General Manager More 

United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 February 2015

Luxurious Outstanding Memorable Perfect These are just a few of the superlatives this hotel deserves.We stayed in the Garden Wing as it was our second visit.The balcony was covered in bougainvillea, over looking palm trees.Highly recommend the Waterfall cafe or The Line restaurant for breakfast. The front line managers were welcoming, elegant and delightful to meet. The hotel deserves its... More 

Helpful?
1 Thank cubababe8
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Cubababe8 Welcome back! Many thanks for sharing your superlative review via Tripadvisor. I am truly happy to know that you have enjoyed your stay at the Garden Wing, our urban resort. Please know that your recommendation and compliments are very much appreciated. My colleagues will be very encouraged to read your feedback. I look forward to welcoming both of... More 

Espoo, Finland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 February 2015

The hotel lobby is very impressive and the service was impeccable. We stayed one night at Deluxe Pool View room in Garden Wing which would have been nice enough for two, but we upgraded to a One-Bedroom Suite because we wanted more room for three. The suite was exquisite. The architecture of Garden Wing may look outdated but don't worry,... More 

Helpful?
1 Thank mynameissari
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Mynameissari Many thanks for sharing your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your stay at the Garden Wing - our urban resort. Please know that your compliments are much appreciated. I will certainly share your praises with my team members, especially the chefs! I look forward to welcoming all... More 

kuala lumpur
Level Contributor
150 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 19 February 2015

The Shangri-La Singapore is located a mere 10 minute walk away from Orchard Road but tucked away in a quieter and greener part of downtown Singapore. This hotel has been around for decades and it’s certainly not the modern or trendy type – the interiors and furnishings, although well maintained, feels a bit dated and tired. It has the traditional,... More 

Helpful?
Thank rafalution_2009
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Rafalution_2009 Thank you for sharing your thoughtful review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience in general. Please know that your observations and comments are very much appreciated. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager More 

Hong Kong, China
Level Contributor
277 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 19 February 2015

When you chose this hotel you expect a certain standard and they simply have it. The hotel is located walking distance to Orchard Road, the main shopping area/district in Singapore, which is quite convenient. The hotel itself has all the luxury facilities at the level you anticipate, nice spa & gym, pool facilities with a nice garden. The rooms up... More 

Helpful?
Thank Thomas_0608
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Thomas_0608 Thank you for sharing your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. Please know that your kind compliments are much appreciated. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General Manager More 

Melbourne, Australia
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 February 2015

Whenever we visit Singapore we return to the Valley Wing of the Shangri-la. There is no better place in Singapore...one is transported out of the busy City into a tranquil oasis surrounded by manicured lawns and gardens filled with orchids. The staff are always welcoming and cannot do enough to make you feel comfortable. The rooms are beautifully decorated and... More 

Helpful?
2 Thank Colleenkzn
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Colleenkzn Welcome back to The Valley Wing! Many thanks for sharing your compliments via Tripadvisor. I am truly glad to know that you have enjoyed your Shangri-La experience once again. Please be assured that I will share your positive feedback with all my team members. I look forward to welcoming both of you back soon! With best regards Reto... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: €279 - €446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Orbitz, Priceline, Travelocity, Hotels.com, Ctrip TA, Agoda, Odigeo and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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North Yorkshire, U.K.

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is best!”
 of 5 bubbles Worlds_of_Wonder, 1 Dec 2016 | Read review
“Tower will be nice when building works is complete”
 of 5 bubbles MarkB1234, 28 Nov 2016 | Read review
“Get a high floor room to try and get away from construction noise and views.”
 of 5 bubbles BloodDr, 27 Nov 2016 | Read review
“Garden Wing with pool view is very pleasant and quiet”
 of 5 bubbles AnnieW903, 22 Nov 2016 | Read review
“The Valley Wing is the choice for many heads of state, presidents and dignitaries. it is exquisite and they treat you royally.”
 of 5 bubbles Nomad453, 21 Nov 2016 | Read review
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