Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#106 of 348 hotels in Singapore
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Create memories around the hotel, steps away from the greenery at Botanic Gardens and the quaint enclave at Tanglin. Shangri-La Cares - Your Well-being In Our Care Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter. Learn more about our health and safety commitment.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
JEN Singapore Tanglin by Shangri-La comes highly recommended for its prime location, being a stone's throw from the MRT and Orchard Road. The hotel's cleanliness and room comfort consistently receive praise, although there are occasional mentions of the need for updates. While the service is typically seen as friendly, some guests have faced delays.
The value proposition divides opinion, with some guests feeling packages don't always deliver. The pool, gym, and direct mall access are popular amenities that enhance guest experiences, and the hotel's atmosphere, with its intriguing decor, generally delights, albeit with a few finding it a bit much.
Location
Convenient
Atmosphere
Eclectic
Rooms
Comfortable
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
This hotel was excellent. The location was very convenient - just across the road from Orchard Boulevard MRT station which gives access to the whole city.
The bed was large and comfortable and the room was a good size. The bathroom was clean and clean with filtered water. The shower was powerful and had two shower heads - one fixed and one on a flexi hose
The check - in and check out was efficient and the desk staff were polite and professional.
Breakfast had a huge choice with various choices to suit European and Asian tastes.
Overall an excellent place to stay in Singapore.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: We bought a Singapore three day pass to use transport. I’m not sure if it’s worth it unless you...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I have visited Singapore on five occasions since our family moved from Northern Ireland to live near Holland Village in September 2018. We have stayed in 8 on Claymore and ABNBS during those visits. As ABNB sadly isn’t readily available in Singapore at the moment we decided to try the Jen Hotel in Tanglin for our seven night stay in early January 2020. We were generally very content with our choice. Initially we were disappointed that the room and bathroom were very small and that we were allocated a room looking out at the major building works just below. However that said the room was very well designed, the bed large and comfortable and the room was quiet for sleeping. The toilet and shower again small but functional. Towels and toiletries were refreshed every day as were bottled water,tea,coffee etc. We soon realised that we would be very comfortable for a week. The accommodation was simply a base from which to visit our daughter, son in law and three grandsons. For this The Jen was extremely well positioned. Just a short bus journey into Holland Village and a 10 minute walk ( or use the complimentary shuttle bus) into Orchard Road and all its shopping facilities. We didn’t take breakfast in the hotel and provided our own light breakfast. Breakfast, however looked excellent. The highlight for us of this hotel was the excellent 30 metre swimming pool and pool area. We used the pool every morning for an hour exercise swimming. The WiFi was complimentary and very high speed and reliable. The pool attendants were really helpful and friendly as were all the staff in the hotel. We had three evening meals in the onsite Ah Hoi’s Kitchen which is on level 4 beside the pool. We thoroughly enjoyed the food and service. It was great that the pool area was open from 6am to 9pm. As we had been travelling in Asia over a three week we needed the self service laundry facilities. 24 Singapore Dollars bought a large wash and dry. There are three laundry locations on different floors and tokens can be purchased from Reception. The hotel is really well placed for immediate access to the Tanglin Shopping Mall with lots of quality shops and food outlets. All in all we had a great stay and hope to do so again during our next visit to family in Singapore. The hotel is quite expensive compared to other options but we think it was worth it.
Read more
Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â Middle floor with pool view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 21 Jan 2020
Dear sgreilly21 Thank you for the review. We love it that you enjoyed staying with us, and very much appreciate the nice description of the areas of your enjoyment, detailing services and our facilities. We felt it was almost like home for you. Indeed, we are happy to have met expectation in all aspects of the stay experience. Looking forward to welcoming you back. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The hotel is in a great location about 7 minutes walk to Orchard Road, and is good value for money if you want to avoid 5 star hotel prices. That being said, the service standards are as good as anything we have experienced at top end hotels. Rooms are relatively small, especially the bathrooms, but you get what you pay for, and we have no complaints in that regard. The pool is big and receives plenty of direct sun throughout the day, and the nearby gym is well equipped. We had breakfast at the hotel everyday of our 3 night stay and the range on offer was all that you could reasonably expect. When in SE Asia, dim sum is often available for breakfast and the hotel definitely did not disappoint in that regard; I thought it was particularly good. We had dinner at the Ah Hoi restaurant located next to the pool on 2 nights. Again we thought the Chinese menu was excellent and extremely good value by Singapore standards. As is the case with many hotels in this class, it’s hard to escape thinking that some refurbishment to the rooms and common areas is required. However that is just my observation and not a detractor for a return visit.
Read more
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 18 Feb 2020
Dear Julian N Thank you for the review. We are so glad to have met expectation in almost all aspects of your stay experience. The nice description of us, highlighting our facilities that you have enjoyed, and your breakfast/dining experiences are a delight to read. On your constructive comment, we are grateful for the kind understanding. We'd love to see you again, it will be our pleasure to welcome you back. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I slept in this place more than 20 times in last few years (as a BUBO leader) and this place is really a gem. Once you step in at the reception you can feel how pleasant this place is and you are welcomed by nice, attentive staff. Rooms are welcoming, with a view and great bathroom. The breakfast here is something wonderful, you can choose from english breakfast, indian, chinese, local, fruits, salads, great tea, really, you will spend here at least an hour :) Hotel is connected with Tanglin Mall so in a minute you can stroll there or visit supermarket. Hotel has free shuttle to Orchard MRT and just behind the hotel you will find also bus stop with bus going directly to the city center or airport. Definitely would stay again!
Read more
Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 13 May 2020
Dear TomKubus Thank you for the 5-star review. What a delight to read the nice description of us. We're simply delighted that you always have had a great stay with us, and thank you for the valuable leading of your BUBO groups in the past, too. Looking forward to welcoming you back in the not-too-distant future. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked Hotel Jen for 6 nights in the month of Dec '19, on arrival (since we arrived before the check - in time) our room was not ready and were given the option of upgrading to a suite at minimal increase in the tariff. We went for it and it was a great decision; breakfast was included in this and so was the lounge access (snacks and tea/coffee were available 24/7); this was great since we were travelling with a toddler. Also, the fact that the hotel is connected with the mall was an added advantage. The service was great and the buffet spread for breakfast was huge. The rooms are not large but very well done. The hotel is just off the Orchard road, so the connectivity and accessibility to all attractions was also great. Would definitely again stay at Hotel Jen on our next visit.
Read more
Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 18 Feb 2020
Dear saanjp Thank you for the full score review. We are delighted that you had a great stay experience. We do agree that it was the right decision as you enjoyed the club lounge benefits attached to the upgraded suite room. It will be our pleasure to see and your family again in the near future. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I never had such a badand poor experience in my lifetime in any star Hotel in as any part of the world. Very rude and damn poor service particularly towards quarantine guests. Because they think quarantine people are staying for free though most of them pay 2000 dollars from their pocket. For room service food , they miss some item very often, if requested to bring , the answer is " today menu is like that". Front desk staffs are surviving on lies. Government must exclude this Hotel from quarantine list. I will inform our Government also about this hotel. Because our Singapore Government is taking lots and lots of effort towards quarantine procedures right from airport and following up for covid19 testing till they send home the passengers safely. But this hotel takes things granted, while there are many better Hotels give far better service for the same money.
Read more
Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Communications HJTS, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 12 Nov 2020
Dear Mr Balaji, Thank you for taking the time to leave us with a review of your recent stay and congratulations on your successful completion of your SHN. The disappointment caused has been well noted, and very much regretted. I am happy to know that our Duty Manager has been reaching out to you to address your concerns, and the team has proceeded to cater the requests. However, we remain hopeful that we can welcome you back for a more enjoyable stay experience that you have come to expect of us. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has modern rooms of a decent size with King size beds. The linens are soft and the bed very comfy. Good lighting, electrical and storage. The only thing I found is they give you a kettle but no cups or glasses to drink out of. So little things like that can be improved. The bathroom is compact but more than sufficient with a roomy shower space and good water pressure. I wouldn’t call it a luxury hotel nor budget. More something in between. The location is excellent in an affluent part of the city. Right opposite Tanglin mall which is extremely convenient and has everything you need including great coffee shops, a supermarket, and some boutiques. Its not crowded and it’s very clean. The hotel is walking distance from Orchard. I would definitely stay here again based on location and comfort providing I can get a decent rate.
Read more
Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 23 Mar 2020
Dear beckstravels19 Thank you for the review, and what a delight to read the nice description of us. We are so glad that you enjoyed the room and the in-room facilities as well. We do agree that the mall next door offers an interesting experience to the stay. On your next visit, please do look for the set of mugs which are usually kept inside the drawer, located just below the minibar. Looking forward to welcoming you back. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5 mins walk from orchard Road, rooms are very clean and comfortable with good amenities. Buffet breakfast was good. On Christmas eve when we got back after our day trips, there was dark chocolate with a cute santa hat inside our room which was really so caring of them do that.
Read more
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 21 Jan 2020
Dear megha152 Thank you for the review. We are so pleased that you had a great stay experience, and had thoroughly enjoyed yourselves, spending Christmas with us. Looking forward to welcoming you back. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and comfortable room and safe. The room is dust free, the bed is soft and clean, Shampoo and hair conditioner are good, hair dryer is powerful. Breakfast Nasi Lemak is delicious. Bumped to a lousy parent taking his kid to play in the gym, he asked his kid to stack the aerobic steps to play as lego and push it down, letting the kid run around the gym beside other guests exercising with dumbbells. The parents threatened me twice after I reported to the hotel, duty manager Jeffrey solve the problem well and make sure the lousy parent stay away from me. I feel comfortable and safe to stay at this hotel with a professional team.
Read more
Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delightful hotel next to the Tanglin Mall in Singapore. The beds were really comfortable (probably some of the best ever) with all amenities in the room being suitable for our stay and the bathroom facilities in our room were excellent. Pool and gym facilities on sight were great. Unfortunately neither of the bars at this hotel were open during our stay and the downstairs lounge wasn’t suitable for getting anything more than one drink whilst we were there. However, the hotel is in a good walking distance to Orchard MRT station so we spent most of our stay out and about town. Not sure if it would be my first choice to go back necessarily but I would definitely say that this hotel represents decent value for money.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJTSTeam, General Manager at JEN Singapore Tanglin by Shangri-La
Responded 28 Feb 2020
Dear shomarilewiswilson Thank you for the review. We much appreciate the nice words and simply love it that you had a great time, enjoying the stay experience. Our Rumpoles Bar is only temporarily closed for this period and hope to be able to see you there when you next visit. Looking forward to welcoming you back. Best regards Vathsala Subramaniam, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were not offered a superior room through our booking site so we stayed in a deluxe room. Checking the hotel site it seems there is no difference in the room amenities with either room so I guess it will come down to the price offered. Even though they mentioned tea/coffee facilities in the room, non were provided when we stayed there, not even a glass for drinking water. The deluxe room was comfortable and the bed was nice but no information booklets are provided, at least when we stayed, and the room service menu is on the TV, which we were not told.
There are more places to choose from in the Singapore area.
PRICE RANGE
€147 - €233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
traders hotel singapore, singapore traders hotel, traders singapore
FORMERLY KNOWN AS
Hotel Jen Tanglin Singapore by Shangri-La
LOCATION
SingaporeSingaporeOrchard / Central Area/City Area
NUMBER OF ROOMS
565
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
