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Raffles Singapore is one of Singapore's most iconic luxury hotels and is known for its colonial-era architecture and legendary service. It has a rich history and is home to the legendary Singapore Sling at Long Bar. The hotel has been welcoming guests since 1887.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
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Raffles Hotel is celebrated by guests for its luxurious, well-appointed rooms and the high level of cleanliness throughout the property. The hotel's atmosphere is often described as elegant and sophisticated, with an inviting ambiance enhanced by its charming decor.
Luxurious amenities, including attentive butler service and the renowned Long Bar, earn rave reviews, as does the hotel's central location. However, while the service is generally exceptional, some guests have reported occasional lapses, and the pricing is noted to be on the higher side, leaving a few questioning the value.
Location
Convenient
Atmosphere
Elegant
Rooms
Luxurious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
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Myself, my brother and daughter stayed at Raffles as part of a long Christmas and New Year holiday in memory of our other brother who sadly died last year within the space of a ten month illness. He had travelled to Australia twice and to Singapore where he and my younger brother had stayed at Raffles. We wanted to visit some of the same places. I’ve posted other reviews of hotels, restaurants and experiences throughout our nearly four week holiday and although there have been the odd disappointments, there have been loads of high points and overall we’ve had a truly amazing holiday. Arriving at Raffles as the very last part of our holiday was a fitting end. A genuinely iconic place with ultra attentive and friendly staff at every point. Nothing, literally nothing, was too much trouble. Our suite was fabulous - three separate rooms made up of a parlour (with an array of welcome treats), a bedroom, and a beautiful bathroom. Breakfast was a real treat and we had afternoon tea and Singapore Slings at the Long Bar we were even escorted there by our butler to ensure we were given our reserved table (there are often queues).
My only comment is that the ceilings to the Palm Court Suites seem very thin and you can literally hear everything in the room above - footsteps and bed springs alike. I’ve noticed another post about this and Raffles response that the suites are soundproofed but that can’t be right. I suffered three hours of no sleep when a newcomer arrived and sounded like they were literally running up and down their suite and then diving on to their bed. Frequently. I eventually called our butler and she graciously tried to resolve the situation. I’d recommend either laying a carpet in the upper rooms or providing guests on the ground floor with good quality ear plugs. My daughter, who shared my room, also struggled to sleep and my brother, in an adjoining suite, said he also had ‘elephants’ above him (ie it wasn’t just me being over sensitive!) and to be fair to those above, even when they were only walking about quietly, they could still be heard quite clearly. Our second and third nights were much better - but we were wearing ear plugs.
This is a small niggle in the midst of a bucket list experience. We felt very special and were treated as such, so thank you. Given the poignant reason for our visit, it was everything we had hoped it would be (save for the noise issue)
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from raffleshotelsg, General Manager at Raffles Hotel
Responded 16 Jan 2020
Dear Susan D, Thank you for staying with us and for taking the time to leave us with your feedback, and for raising issues that you encountered during your stay. I take this opportunity to extend my deepest apologies for these shortfalls. Amidst this, I am absolutely delighted to know that you enjoyed your stay at our Grande Dame, and could relieve the memory of your recently departed brother. It is wonderful that you also enjoyed our semi-buffet breakfast at Tiffin Room, as well as afternoon tea at our Grand Lobby and the iconic Singapore Slings at the legendary Long Bar. Please accept my sincerest apologies about our interior surfaces, especially the ceilings, that you feel were not up to par, and for the disruption that was caused to you during your stay, which is not a situation that befits a hotel of our stature. This feedback will be taken very seriously by our team and we will investigate this matter to ensure that your next stay will be of utmost comfort. I cannot convey my sincerest apologies enough and I do hope that you may return to Raffles Singapore to enjoy the true Raffles experience that we hope to deliver on your return visit. Thank you once again for leaving us with your thoughts, and I hope to welcome you back to Raffles Hotel soon. Yours sincerely, Christian Westbeld General Manager Raffles Singapore
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Had a really amazing 3D2N staycation here. Everything was impeccable and perfect. It was so comfortable to just chill and relax in the room all day. The room also included a 'care kit' that has face masks, wet tissue and hand sanitizers, it was really thoughtful. The bed is very plush and comfortable I slept really well. I also love the bathroom that's fully clad in marble and a huge bathtub with book reading stand - there is even a bathtub cushion for ultimate comfort. I love the breakfast, my favourite has got to be the fish porridge, i had it 2 days in a row! There's just something about its simplicity yet so tasty. Also recommend the nasi lemak as it's so fragrant and Raffles speciality omelette that has masala powder in it -super unique and yummy! I am really glad to book a staycation here as it is a really memorable one.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Unlike the magnificent Waldorf Astoria in NY, you can't just enter and have a look around. The tall Sikh dressed doormen will prevent you from doing so. There's a separate entrance for guests, who use their beautiful leather room card to enter. Check in is very VIPish. Taking you through the divine hall entrance, with peoole having high tea and a traditionally dressed harpist, you go to a private room away from the reception area and you sit down on a very comfy armchair to a welcome drink and are then taken to your room. There were lots of "wow"s from me, since walking into the main hall, in fact right upto my departure. We were in room 247, with a balcony facing Palm Court and were lucky enough to have witnessed a wedding photo session just in front. We were given thorough explanations as to the modernity of the beautiful, huge room and bathroom. Using the ipod, you can control everything that is electric. Curtains included . The mattress was one of the most comfortable ones I have ever slept on. A safe, bathrobes, slippers, daily beverages and fruit .... everything is present. The furniture, decorations and sheer beauty of the room and bathroom were a delight to the eyes. The Japanese style toilet was most amusing. As soon as you open the toilet door, the lid opens and warms up. When you're done , press on a button, choose the pressure and position, and you're washed. Then dried. :) Unfortunately the Tiffin room was closed, so we had dinner at the Chinese restaurant. The food was delicious but the air conditioning was so cold (in spite of the shawl they lent me), that we ate up fast and went to the Writer's Bar. Dylan, the friendly barman concocted us a lovely personalised drink. Breakfast was plenty. You can order anything and everything, all delicious. The big pool is fantastic to just relax , with drinks and snacks. The final touch of luxury was the Raffles limousine taking us to the airport. This is a hotel where one just doesn't want to leave, but work awaits at home.
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Date of stay: February 2020
Rooms
Location
Service
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Response from raffleshotelsg, General Manager at Raffles Hotel
Responded 1 Mar 2020
Dear Christine B, Thank you for your wonderful review of our Grande Dame. Indeed, as a vanguard of Singapore hospitality, we strive to ensure the best experience is delivered to those who stay with us, and that includes ensuring your privacy is respected. It is most delightful to hear that we met your expectations of our esteemed Raffles Singapore, as we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well travelled. I am delighted that you enjoyed your stay at your suite, with a lovely view of the Palm Court. It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues and I am most glad that you enjoyed our facilities like the outdoor rooftop pool as well as our multitude of dining experiences, including 藝yì by Jereme Leung, the Writers Bar and breakfast at Tiffin Room. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us. Yours sincerely, Christian Westbeld General Manager Raffles Singapore
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My wife and I stayed for 1 night late December and had a lovely stay. The signature Raffles Doorman was super welcoming and friendly upon checkin, and again as we were departing. What a unique and special touch. The renovated rooms are VERY nice and comfortable. We were especially pleased with the room-attendant service. Grace came to welcome us shortly after check in and helped us modify a dinner reservation that we were having difficulty with, she brought fresh milk for coffee, and she noticed our Rimowa suitcases which could be cleaned by the onsite Rimowa store. She took the suitcases and they were back within a couple of hours, freshly cleaned and wheels oiled. All in all, a great stay, next time will plan to stay longer!
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Date of stay: December 2019
Value
Service
Sleep Quality
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Response from raffleshotelsg, General Manager at Raffles Hotel
Responded 6 Jan 2020
Dear jvom2833, Thank you for taking the time to leave us with your feedback and it is most wonderful to hear of your appreciation for our esteemed Grande Dame. Indeed, the recent restoration was carried out most carefully, as it was important to us that we kept the essence of what made Raffles so special: our heritage, our architecture and our legendary service. I am delighted that our Raffles colleagues were able to make you feel at home, for it is true that we pride ourselves on our world-class service, delightful array of delicacies, and impeccably luxurious suites. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well travelled. It is especially pleasing to hear that Grace, our butler, went the extra mile to make you feel welcome and took the initiative to make your stay pleasant. Thank you for your very kind feedback, and I eagerly anticipate your return to our Grande Dame. Yours sincerely, Christian Westbeld General Manager Raffles Singapore
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Four of us had lunch at the Tiffin Room which lasted 2 1/2 in a relaxed environment. We chose the 4 for 3 option which turned out to be excellent value 2 Appetizers hot and cold, mail and sweet. All beautifully presented and paused between each serve so did not feel rushed which can happen in Singapore. The food was of excellent quality with condiments supplied for the curry. Service was excellent which you would expect at Raffles especially intern Alice on her first day at Tiffin Room 5 stars to her.
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Date of stay: March 2020
Location
Service
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On a recent trip to Singapore, one of the things I wished to do was have Afternoon Tea at Raffles in memory of my mum. We booked it online the week before we flew out. I wasnt expecting it to be anything more than we have had before in the UK at say TheFour Seasons, or Burj Al Arab Jumeriah for example, (which have always been lovely) but it really was absolutely superb. It didnt feel like a production line either and we were greeted and escorted to the door by traditionally smartly dressed friendly Indian doorman over the red carpet and into the Lobby. Shown to our table promptly and what followed was very special. We had two glasses of champagne each (obviusly we paid for the extra glass) and the sandwiches and cakes which accompanied the tea were totally delicious. We didnt feel rushed and sat comfortably with a beautiful harpist playing in the background. I have read other reviews on negativity about the price when including champagne - but please be realistic, this is a hotel with a huge history and stature in Singapore and you should expect to pay for the ambience and surroundings after all. It was worth every penny in our opinion.
We would definitely recommend this as a special treat to do when you visit Singapore. The hotel has recently undergone an extensive refurbishment and looked really stylish just as I had imagine and hoped for.
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Date of stay: January 2020
Service
Room Tip:Best afternoon tea in Singapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from raffleshotelsg, Executive Assistant Manager, Food & Beverage at Raffles Hotel
Responded 24 Feb 2020
Dear susieprince, Thank you for spending your day at the newly restored Raffles Hotel and having your afternoon tea at The Grand Lobby. It is heartwarming that you appreciate your interactions with our Raffles colleagues, especially our iconic Raffles doorman. Our legendary service is indeed one of the Raffles hallmark experience, and I am glad to hear that our colleagues made you feel at home by attending to you closely. I am happy to know you enjoyed our afternoon tea so much - it is indeed an experience unlike most afternoon teas, as you soak in the beautiful ambiance of the Grand Lobby amidst our delectable and specially curated pastries. I am also pleased to know that you greatly enjoyed the limited edition Billecart-Salmon NV Brut Réserve, which is a special collaboration with the House of Billecart-Salmon that commemorates the reopening of Raffles Hotel Singapore and produced in a limited quantity of 3000 bottles. Thank you for your kind feedback and I look forward to welcoming you back again to experience our other signature dining experiences. Yours sincerely, Frederic Serol Executive Assistant Manager, Food & Beverage Raffles Singapore
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Booked a “Suite Life” Staycation some months ago and after a few postponements due to lockdown I went 7-9 August.
In summary: The hardware is impressive, the service isn’t.
Part of the package was an early check-in at 11 am. But when I arrived at 11 I was told the room wasn’t ready. I sat in the lobby waiting and finally was shown to the room at 11.55 am. I was given a SGD 50 voucher to spend at boutique or spa as compensation.
Part of the package was a historic tour of the building which I’d been looking forward to. But when I tried to book I was told the tour was fully booked for the duration of my stay. A little note on the confirmation letter stating that pre-booking is necessary would have helped.
Part of the package were a gift from the Raffles boutique and a Singapore Sling drink. After calling and asking about those I was told that I need to go to the boutique (for the gift) and the lobby (for the drink) to claim them. I’m ok to walk around picking up parts of my package but a little note somewhere informing me of that fact would have been helpful, instead of making me investigate.
My suite was nice except for a leak just inside the door (from the aircon above?). The iPad controlling lights etc was helpful except for the several occasions when the hotel wifi broke down so Netflix stopped running and I was unable to call for help via the iPad. Wifi subsequently resumed but was patchy throughout the stay.
Breakfast in the Tiffin Room was ok except that both omelette and toast were cold (and limp).
Overall it’s a great property and a green oasis in the middle of the city but for just under 1000 SGD per night (or half, in this ‘buy one get one free’ deal) I’d expect a bit more attention to detail.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Westbeld, Owner at Raffles Hotel
Responded 27 Aug 2020
Dear Jorg_D_12 Thank you for your invaluable feedback. We have well noted the service lapses that you highlighted and wish to share with you that all of them has since been reviewed and refined processes are now in place to minimise further occurrences. I do apologise on behalf of the team and seek your understanding that while we could have anticipated better, the team were adapting to new safe measures and capacity restrictions as they were being announced. Feedback like yours are especially important during this time for us to be able to make adaptions and ensure a balance between adherence and guest experience. Yours faithfully, Christian Westbeld General Manager Raffles Hotel Singapore
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This hotel is possibly one of the best hotels I have ever stayed at , the lobby is spectacular with the Harpist playing people enjoying elegant afternoon teas with beautifully turned out staff everywhere ensuring whatever you require is taken care of ,we were also fortunate that the Christmas tree was up which added to the beauty of the lobby. Our room was a Luxury grand city view and it was worth every penny. The lounge of from the bedroom is a very good size the bathroom was all white marble and possibly the best shower we have ever had. We did see inside some other room types as we walked past and all looked equally as good. The Cocktail bar also another must do when staying with expert mixologists one of whom I believe had crafted the cocktail list for the other hotel we stayed at on our trip to Singapore. Tiffin room was our best meal with charming staff and particularly the lady manager from Mumbai. Even the pool which has no view was a comfortable place to spend a few hours with great staff again. The hotel has such history too that is felt all around the property. What a treat & felt very lucky to have stayed at this fantastic property.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from raffleshotelsg, General Manager at Raffles Hotel
Responded 10 Feb 2020
Dear cisparkle, Thank you for your kind comments and the time taken to leave this wonderful review. It is heartwarming to hear that you enjoyed your Raffles experience and your luxuriously spacious suite. I am delighted that our Raffles colleagues, from our legendary Raffles Butlers to our notable doormen, went above and beyond to ensure your stay was impeccable and provided you with the Raffles service we constantly strive to deliver. I am pleased that you also enjoyed our Writers Bar, Tiffin Room, as well as our classic rooftop outdoor pool, a favourite amongst our residents. Thank you for your kind words and I warmly look forward to your return to our beloved Grand Dame. Yours sincerely, Christian Westbeld General Manager Raffles Singapore
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Raffles is without a doubt a stunningly beautiful hotel offering brilliant customer service and amenities for its guests. If you can afford to visit then It’s a bucket list thing. However, there were a few nit picky things that were slightly disappointing and this is only given the price that you pay for a room. The ceilings are thin - meaning that you can hear every single footsteps above you making for a restless sleep. Additionally they did not provide an iron or any milk which are basic amenities for a hotel room and I understand this is because they want to make money from the ironing service but very inconvenient if you just wish to iron something quickly. Overall it’s beautiful and those small criticisms shouldn’t take the shine away from its beauty.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from raffleshotelsg, General Manager at Raffles Hotel
Responded 12 Jan 2020
Dear hedgehogpauline, Thank you for taking the time to leave us with your wonderful feedback. I am delighted that you stayed with us at the newly reopened Raffles Singapore. I am glad you enjoyed yourself in one of our luxuriously spacious and restored suites. Indeed, our legendary service is indeed one of the Raffles hallmark experience, and I am glad to hear that our colleagues made you feel at home by attending to you. I am deeply concerned about some of the shortfalls that you encountered during your stay. Clearly, none of these scenarios that you have brought to our attention befit a hotel of our stature and should not a representation of the quality of service we strive for at Raffles. I take this opportunity to extend my sincere apologies for your experience and will take your comments very seriously to ensure that this does not happen again. I regret that your stay with us did not live up to your expectations and your invaluable comments will certainly be taken into consideration to improve training and raise our service standards. I will convey your comments to my colleagues and I hope that you will believe in our commitment to improve. Thank you once again for the time taken to write this review and I warmly anticipate your return. Yours sincerely, Christian Westbeld General Manager Raffles Singapore
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The food was fabulous, the staff was so very nice, hospitable and very helpful. A very small thing I didn't like was that I was given a table in the middle of the room and I had to request another table more quiet and comfortable and inconspicuous. I love the tiffin box at the table touch, it made the dining experience less 'buffet' like although the food all round was excellent. Wish the lunch timing was longer, felt I had to rush the lunch as it was closing at 2.30 and we had nowhere less informal in the hotel to extend having a longer post-lunch coffee. But all round, it was a lovely venue and worth a trip if you like north Indian food. Do you not provide bathroom facilities to outside diners in the hotel in the main building? On both visits, I've had to use the public ones outside the main building and the one outside the Tiffin Room was out of order and the bathroom reserved for disabilities was in full use with a queue snaking around the corridor from outside tourists
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Date of stay: January 2020
Cleanliness
Service
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Response from raffleshotelsg, Executive Assistant Manager, Food & Beverage at Raffles Hotel
Responded 20 Jan 2020
Dear mercimilou, Thank you for taking the time to leave us with your wonderful review on Tiffin Room. It is true that the Raffles Experience starts the moment you step foot into our premises, be it at one of our dining establishments or at the main building, and I am delighted that we have managed to surpass your expectations. I am sorry to hear that, and I would like to clarify that for a less informal establishment, our newly opened alfresco bar, Raffles Courtyard is now opened from 12pm onwards, so you may wish to adjourn there with a refreshing summer cocktail. Our restrooms are located outside of the main building, and I apologise that because our hotel is a national monument, we face limitations with structurally adding or removing facilities due to plumbing works. I seek your kind understanding and thank you for your feedback. I hope to welcome you back again soon, to experience another of our signature dining concepts. Yours sincerely, Frederic Serol Executive Assistant Manager, Food & Beverage Raffles Singapore
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I’m sorry I don’t know what goes into a Singapore sling. I had a white wine there and I know that it was gluten-free. There are many gluten-free options on the menu. Just ask the waiter and he will help you.
Monmouth, United Kingdom75 contributions70 helpful votes
Yes you will get butler service. We had dinner (indian) in the Tiffin room which doubles for breakfast and really didn't seem that great but expensive. There are other restaurants even pricier in Raffles such as Mdme Le pic (3star) or the steak restaurant again expensive but likely much more well worth it.
Afternoon tea is good, don't worry about the writers bar (booking) as they don't seem to bother or with the recommended dress code
Teh long bar is a great experience but remember to use you raffles (room) card just walk passed the (hour long) queue and show it - you will get straight in.
Courtyard does good food and drinks as does the coffee shop adjacent to it
Remember this is Raffles - you will pay a premium but believe me it really is worth it
Despite being able to get 3/4 days at the Fairmont over the road for the price of one night I would still do Raffles - we're going back
There are more places to choose from in the Singapore area.
PRICE RANGE
€835 - €1,273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
singapore raffles hotel, raffles hotel singapore, raffles singapore
LOCATION
SingaporeSingaporeCity Hall / Downtown Core/Downtown Singapore / Central Area/City Area
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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