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Swissotel Merchant Court Singapore

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#49 of 309 Hotels in Singapore
Certificate of Excellence
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4,042 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Merchant Court Singapore
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Showing 3,291: English reviews
Haifa, Israel
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 June 2014 via mobile

I just hate when the staff do the less they can to help you. I asked the bartender here to cool me a bottle of cock for five minutes and he said no. I cant find any reason for not helping with this to a guest in your hotel. Also they try to avoid thier obligatiob to upgrade us with... More 

Helpful?
1 Thank talavivi
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear talavivi, Thank you for your review. Please allow me to extend my sincere apologies for the shortfall in service you have experience during your stay with us. Unfortunately, because of hygiene reasons, we are unable to proceed with your request to chill the bottle. I do apologise that we are not able to fulfill your request for a room... More 

Nederland
1 review
Reviewed 20 June 2014

Overall experience is ok. Quality of the rims can be better wallpaper is old. Not as committed to sustainability as theysay they are. Had to stay for two weeks and had an overall pleasant and appreciated stay

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Bennie V
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Bennie V, Thank you for your kind review which I am pleased that your overall stay with us was pleasant. Your feedback is much appreciated and will allow us to constantly monitor and review our offerings. My team and I look forward to welcoming you again in the near future. Warm regards, Rainer Tenius General Manager More 

Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 June 2014

We stayed at this hotel with our 2 daughters aged 13 & 9. The hotel is right on Clarke Quay which is a good location right on the Singapore River with lots of restaurants, bars and street entertainment, especially coming to life at night! We had standard interconnecting rooms which were good, they had very high ceilings, very clean, mini... More 

Helpful?
2 Thank Dave2308
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Dave2308, Thank you for your kind compliments. I am warmed to hear that you and your family enjoyed your stay with us. Your praises of our Front Office team members and our Food & Beverage offerings at Blue Potato is especially delightful to note. Once again, thank you for your comments and we look forward to welcoming you again... More 

Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2014

We stayed at the Swissotel Merchant Court for 7 nights at the end of May 2014. We had previously stayed at this hotel in December 2012, and the experience was so good we decided to give it another go. We stayed in a Premier Room which had a balcony with views onto Merchant Road. There are number of things to... More 

Helpful?
3 Thank slyboy54
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear slyboy54, Thank you for your kind compliments. I am truly pleased to hear that you and your partner had a delightful stay with us and enjoyed our location and facilities, especially our buffet breakfast served. At the same time, please accept my apologies for the disappointment held over the concerns over the bathroom which has been duly looked into.... More 

Montrose
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2014

Close to shopping, dinning, and site seeing. The service at the hotel was excellent, nice pool, restaurants on site with great food, and the staff was very friendly and helpful with direction and points of interest.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank Brian B
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Brian B, Thank you for your kind review. I am delighted to note that you enjoyed the convenience of our location and our Swiss hospitality during your stay with us. My team and I look forward to welcoming you back at Swissôtel Merchant Court in the near future. Warm regards, Rainer Tenius General Manager More 

Perth, Australia
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 June 2014

I stayed here with my daughter november 2013 This is a well positioned hotel within walking distance to china town and the Singapore river It has a nice pool and gym and the restaurant serves good quality food.It also has a beautiful coffee shop that serves delicious cakes and hot chocolates

Helpful?
Thank 1960_mum
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear 1960_mum, Thank you for your kind compliments. I am pleased to hear that you and your daughter enjoyed your stay with us with special mention of our facilities and Food & Beverage offerings. I hope you had the opportunity to visit many tourist attractions in Singapore during your visit here and my team and I look forward to welcoming... More 

Singapore
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 June 2014

It's my first staycation at this hotel and somehow or rather i used to think it seem rather run down. However, as we walked towards our room, it feels like a resort and gives a relaxing vibe. Check in was a breeze and staff was polite and helpful. The connecting rooms make it convenient for our family. Plus point is... More 

Helpful?
1 Thank PinkyPrincess
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear PinkyPrincess, Thank you for your kind review and compliments. I am truly heartened to hear that you and your family have enjoyed the convenience of our location, our amenities and our Swiss hospitality during your stay with us. Once again thank you for your commendations and my team and I look forward to seeing you again in the near... More 

Singapore, Singapore
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

It was my birthday, and we had a staycation at this supposedly-top-hotel. The only thing that saved this rating from becoming terrible was the fact they automatically upgraded us to the executive floor. That was nice. Thank you. Before I continue with this review, kindly allow me to clarify. Don't get us wrong. We are Swissotel fans. Previously, for our... More 

Helpful?
Thank Timotheus_KLee
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Timotheus_KLee, Thank you for taking time to share your review. Please allow me to foremost thank you for your support of Swissôtel Hotels & Resorts which is truly appreciated. At the same time, I would like to extend my profound apologies for the disappointment caused during your stay with us which is filled with much regret in the areas... More 

Vintrosa
1 review
Reviewed 15 June 2014

Why not make at small breakfast café with much lower price than todays so we don´t need to go over the street and have a normal breakfast at other places to reasonable prices? Very good that we could use the SPA to have a shower in the evening without any cost just before we go to the airport.

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Tomas Carl Axel K
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Tomas Carl Axel K, Thank you for your review. I am delighted to hear that you and your friends enjoyed the convenience of our hotel’s location. We are pleased to share with you that we also have continental or à la carte breakfast available. My team and I look forward to welcoming you at Swissôtel Merchant Court soon. Warm... More 

South Yunderup
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014

After choosing the hotel for it's location, we were pleasantly surprised to find that everything about it was excellent. We took advantage of the beautiful buffet breakfasts, the pool and spa and at night we had dinner in the restaurant at the Seafood Buffet and what a spread of choices we had. The staff were all so pleasant and helpful,... More 

Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
2 Thank Barrie D
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this review

Dear Barrie D, Thank you for your kind compliments. It is truly an honour to hear of the praises that you have for Swissôtel Merchant Court including the convenience of our hotel location, our Swiss hospitality, our Food & Beverage offerings and our facilities. Your comments are important to us and will definitely motivate us to improve our standards and... More 

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Staying in The Quays

Neighbourhood Profile
The Quays
From Marina Bay, a walk along Singapore River will take you through the three Quays of the city, each offering a very different atmosphere. Boat Quay features historical sites and a buzzing riverfront vibe. Clarke Quay caters to the party crowd, while Robertson Quay appeals to the leisurely wanderer. Weekends at Robertson Quay and Martin Road also give a peek into the lives of expats in Singapore, as the riverfront teems with joggers, dog walkers, and those getting their caffeine fix over brunch or enjoying a burger and a beer. No matter what you’re up for, the three Quays have something to keep you happy, day or night.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Ellenborough Market Cafe
Ellenborough Market Cafe
Cuisines: International, Asian, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 

Additional Information about Swissotel Merchant Court Singapore

Address: 20 Merchant Road, Singapore 058281, Singapore
Region: Singapore > Singapore > The Quays
Price Range: €143 - €252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Reservation Options:
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore
Hotel Style:
#24 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#40 Business Hotel in Singapore
#46 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Merchant Court Singapore staff and other travellers.
33 questions
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Melbourne, Australia

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Questions? Get answers from Swissotel Merchant Court Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“level 5 was good we had a room we can see the pool and the Quay.”
  • delux room
  • great bathtub and shower
 of 5 bubbles bigmamma53, 1 Dec 2016 | Read review
“Go to higher floors, floor 8 +”
 of 5 bubbles frequentt279, 15 Nov 2016 | Read review
“Stay away from room 316 unless you like mothballs.”
 of 5 bubbles bheh1314, 15 Nov 2016 | Read review
“See if you can get a view over Clarke Quay”
 of 5 bubbles kevinlE3667EI, 15 Nov 2016 | Read review
“Back of the hotel and higher floors are quieter.”
 of 5 bubbles flying_rugs, 13 Nov 2016 | Read review
5 of 5
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