We had a good experience having afternoon tea at the Regent Tea Lounge. It was our first time here celebrating my mom's birthday. The service was very attentive and they even prepared a little cake surprise. Special mention to Alice and team for the thoughtfulness and her professional photog skills!
Stayed for a week while in Singapore. Great location in a quieter part just a short walk to Orchard Rd. Nice little deli/pastry shop downstairs for a quick bite. Manhattan Bar had some fantastic cocktails. Gentlemen at the front door were always very welcoming going in and out of the building. Lovely stay!!
Service was terrific. Breakfast was generally quite good, with a variety of items. The front desk manager (Shamin) was wonderful and very professional. Housekeeping service was prompt and beds were from and comfortable. Water pressure was great and water was hot. Rooms were quiet. A very pleasant stay.
Always enjoy the buffet at Basilico. Although the variety may be limited to western food, all dishes are excellent and with great quality. Staff is also friendly and attentive to customers' needs. The decoration and atmosphere is nice. This is the place where you want to recommend to friends and colleagues. Definitely will visit again soon.
One of our favorite hotels and definitely our favorite place for weekend brunch in the whole of Singapore. We fully indulged not just the food and drinks and also the space and service. We made the private room our own dining room for one afternoon. A perfect opening into the Christmas season. ❤️
Mr Mano (banquet manager) had exceeded and coordinate a wonderful banquet for my bro on 27th Nov afternoon. His outstanding knowledge and experience had orchestra a unforgettable memorable wedding for the newly weds ! Kudos !
Had a good time at Basilico. Excellent service from the staff, and the food was excellent. Had a bit of misunderstanding about the promotions, but the service staff handled the issue well and respectfully. We ordered the appetizer platter, seafood stew, beef lasagna, and tiramisu. Portions were reasonable and everything was really good. Highly recommended, and do remember to make reservations!
Stayed here with friends for Singapore Grand Prix weekend and the service was so excellent! One of the Managers, Jeevan, greeted us and found out in conversation that we didn't have tickets for the big day, Sunday... within minutes he had made the ticket arrangements for us! Staff in general in all areas that I encountered - check-in, dining & room cleaning - were friendly, quick to smile and helpful. The breakfast buffet was amazing, lots of options and variety, both local/regional and English/American-style. Definitely will choose to stay here when next I visit.
A long wait for check-in (only one employee on duty) after a long flight wasn't a great start. As an IHG Diamond Elite member I asked if an upgrade was available, but was told that there weren't any rooms available at the next level up. I went upstairs and looked on-line - there were rooms available for the duration of my stay at the next level up - I don't appreciate being lied to. The vast open space at the heart of the hotel is a great feature, but there was an amplified event taking place until late on the night of my arrival, meaning I couldn't get to sleep. At breakfast the next morning I was told that I would be charged for breakfast - I advised the employee that I had chosen free breakfast as my Welcome Amenity but, after some tapping, she insisted that I still had to pay 50% of the cost (which wasn't true). There were a few weddings in the hotel that night and when I went to breakfast the next morning there were about 50 people in the queue in front of me. I asked if I could take a plate of food back to my room, but was told that this wasn't possible. As I had a meeting to go to I went to the front desk and the duty manager took me to the cafe for a coffee and couple of pastries on the house. Good service recovery, but shouldn't have been necessary. I received a call in the room asking for feedback, which I gave. She sounded surprised, as if she didn't know what to do with feedback that wasn't complementary. The room itself was a bit dated, but clean and spacious. There were lots of plugs which is always useful, and the bed was comfortable. The hard product was good, but the service was generally poor, and the price was high. As a result the next time I'm in Singapore I'd need a really good reason to stay there again.…
We totally enjoyed our time at the Tea Lounge afternoon tea. The festive decoration was beautiful, ambience was serene and calm. Perfect for enjoying tea with scones, sandwiches and desserts. The service was excellent especially Alice. Alice was very friendly and helpful. She was very knowledgable in recommending the tea selections. I would definitely come back again for the afternoon tea.