We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
All photos (1,311)
What is Travellers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
We really enjoyed our stay at Pan Pacific Orchard. Room, facilities and breakfast buffet were all great. A special mention to Arjun, the lobby cafe manager. Because of his fantastic service, we always returned there for our afternoon coffee and snacks. Thank you Arjun for...More
Thank P S
Response from PanPacificOrchardSG, General Manager at Pan Pacific OrchardResponded yesterday
Dear P S
Thank you very much for taking the time to share your experience of your recent stay at Pan Pacific Orchard, Singapore. It always brightens our day knowing that our team was able to deliver a service that exceeds our guests' expectations.
I've been staying with this hotel since 2015 for more than a dozen occasions. Even with a wide variety of hotel choices in Singapore, Pan Pacific Orchard has remain as my only choice whenever i visited Singapore because of its warm and personal touch offered...More
2 Thank AP_traveller1031
Response from PanPacOrchard, General Manager at Pan Pacific OrchardResponded 4 weeks ago
Thank you for your support throughout these years. It is guests like you who serve as a motivation for our associates. In providing a service that goes beyond the expectations of our guests is something we, at Pan Pacific Orchard, Singapore work tirelessly...More
Air conditioning, internet connection failed to function as expected & no hot water for shower or wash hand basin. Location is very good as located just off Orchard Road. Staff were friendly enough & manager did apologise for non-working devices!More
Review collected in partnership with Pan Pacific Hotels Group
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
1 Thank 834mrk
Response from PanPacOrchard, General Manager at Pan Pacific OrchardResponded 2 days ago
Allow us to extend our apologies once again for the defects in the facilities during your stay with us. Such mediocre facilities are certainly not something we pride ourselves in and we have addressed the issues mentioned here with our team.
Nothing bad to say here.
Staff all very helpful. Room comfortable and with everything a traveller needs.
Decent wireless signal.
Nice breakfast buffet, although I will always prefer a pot of tea to a cup.
Just off Orchard Road and maybe a 7 minute walk...More
I stayed here for 2 nights at the beginning of October and I was really pleased I chose this hotel. I was fortunate enough to have stayed at the Pan Pacific near the waterfront marina area on a previous visit so I knew the brand...More
Thank Neil H
Response from PanPacificOrchardSG, General Manager at Pan Pacific OrchardResponded 5 days ago
Dear Neil H
Thank you very much for taking the time to provide such a wonderful review of your recent experience at Pan Pacific Orchard, Singapore.
We are always heartened when what we provide, the facilities, the food and beverage the services by our staff...More
US$181 - US$356 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#18 Spa Hotel in Singapore
#35 Luxury Hotel in Singapore
Non-Smoking Rooms ,
Number of rooms
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Agoda, Booking.com, Asiatravel.com Holdings, Hotels.com, Expedia, Travelocity, TripOnline SA, Cancelon, Priceline, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you
amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Response from PanPacOrchard | Property representative |
Thank you very much for helping our guest with the various routes and options to our hotel. Indeed the ways are all correct. It is easier to hail a cab from the airport to the hotel, especially if you have large... More
Thank you very much for helping our guest with the various routes and options to our hotel. Indeed the ways are all correct. It is easier to hail a cab from the airport to the hotel, especially if you have large cases of luggage and such. If you are travelling light and would like to experience the trains and sights of Singapore from the heartlands, the train would be a nice option.
Cab fares are relatively inexpensive when compared to other countries; but do consider the various surcharges that are implemented.
We hope the reply helps and we look forward to welcoming you to our hotel.
No it's not 5 star. But the rooms are clean. My first room on the executive level had a musky smell ( I suspect the ventilator in the bathroom was not working properly, but I am not sure). However the Reception changed my... More
No it's not 5 star. But the rooms are clean. My first room on the executive level had a musky smell ( I suspect the ventilator in the bathroom was not working properly, but I am not sure). However the Reception changed my room, and it was fine after that. However I have not tried the family rooms.
The location is not that great though . On weekends, some of the streets at the back part of the Hotel are mini 'red light' districts, with grotty clubs around that location. So I would not venture out with children there. If you come out from the front of the Hotel, and turn right, it will lead to Isetan, and Wheelock Place which is a much better area. I believe that because of this, the Hotel seem to have a general uncleanliness about it. I stayed there for 5 nights, but would not choose that area again.
I thought Hotel was fine. I wouldn’t rate it a 5 Star but the rooms were well appointed, clean and quiet. The breakfast in the morning was really good and had a wide variety of all sorts of cusines. The front desk staff was... More
I thought Hotel was fine. I wouldn’t rate it a 5 Star but the rooms were well appointed, clean and quiet. The breakfast in the morning was really good and had a wide variety of all sorts of cusines. The front desk staff was friendly but seemed a little under manned. Good hotel and would definitely stay there again
Are you sure you want to delete this answer?
"Check internet, air conditioning & availability of HOT water when you check in"