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18 Hongkong Street City Backpackers, Singapore 059661, Singapore
18 Hongkong Street City Backpackers, Singapore 059661, Singapore
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6 May 7 May
1 room, 2 adults, 0 children12
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
I know this hostel sound cheap but there living many bugs (tungau/kutu). Your sleep will never be same again.
No receptionist (if you late check in), owner of thus hostel not so friendly.
Me and my friend order twin bed but because some bad management,...More
We spent 3 nights in this hostel and we was attacked by full of bugs-bed!
Please stay away this one if you don't want to bite by bugs-bed.
The only thing that make us happy is location. It closed to mrt and Chinatown.
Location is easily accessible. Walking distance to MRT.
Staff was unfriendly and not available at front desk always.And room was in terrible condition,we have choose family room. But there were family of bed bugs living despite us.
We spend 10 minutes in room and ran away because were bitten by bugs in bed. We’ve never seen such amount of bugs and their size.
We had to find another hotel at night and pay again.
The same time we send photos to booking...More
Sure, it's cheap, but DO NOT STAY HERE unless you want to carry home a bed bug infestation. There were so many bed bugs crawling all over the beds it was completely unacceptable to even sit on let alone sleep for a whole night. There...More
Dear Sherly K,
Thank you for booking with us.
Bugs and pest issues are on-going issues for most accom providers, and we are similarly not immune to it. Some of the reviews you read is for a specific room that we had... More
Dear Sherly K,
Thank you for booking with us.
Bugs and pest issues are on-going issues for most accom providers, and we are similarly not immune to it. Some of the reviews you read is for a specific room that we had since closed for 2 days for a treatment. It was unfortunately "contaminated" by a previous group of guests.
Fortnightly pest control for all rooms are continuously done. Rest assured that we are stepping up on our frequency and dosage, to ensure that we are keeping the entire area clean.
As much as possible, we will be assigning your booking to the 2nd floor, which is the lowest floor for private room.
Once again, in land scare Singapore, we will continue to strive to offer no-frill affordable stay to all our guests.
Best,
dt
Dear Laurence,
Thank you for your feedback. I totally understand your point. Do allow us to explain the details a little.
Our aunty housekeeper is a marginalized worker with physical disability, which also explains her... More
Dear Laurence,
Thank you for your feedback. I totally understand your point. Do allow us to explain the details a little.
Our aunty housekeeper is a marginalized worker with physical disability, which also explains her short-temperedness at times. As much as she is not able to offer the best customer service, she is a very dedicated staff. We totally understand her short-coming, and have been patiently trying our best to change and improve her. If you do get to understand her plight and background, perhaps we can all try to be more accommodating?
Having said that, as a hospitality provider, it is definitely not an excuse for us to allow a staff of the hostel to treat a guest with no due respect and customer service. Do give us more time as we really do not want to just give up on aunty, as it is really quite impossible for her to secure any decent employment anywhere else. More training and counselling session is currently being meted out to her to better herself.
Sincere apology, and thank you for bearing with us.
Best,
dt