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Santa Grand Hotel Bugis

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Santa Grand Hotel Bugis
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968 Reviews from our TripAdvisor Community

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Showing 822: English reviews
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manila
Reviewed 4 days ago NEW

The hotel needs an update. My first room I was checked into was only just big enough to fit a been size bed in. The curtains did not close fully and the mattress was old and sloped into the middle. After changing rooms the bed was more comfortable but still the room size was small. also needs updating as decor...

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Helpful?
1Thank James A
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Dear James, First of all, thank you for taking the time to write us a review. We are sorry to hear that your recent stay with us had failed to meet your expectations. The hotel is currently undergoing plans for renovation soon and we would like to assure you that your comments will be highlighted to the management to better...

Jakarta
Reviewed 5 days ago NEW

Our stay at Santa Grand Hotel Bugis was great. The staffs are really friendly welcoming us, they allow our little children to stay in one room with us, unlike other fussy Singaporean hotels. Our room was ready for early check-in and they upgraded it to deluxe room for free, on the same floor with the swimming pool which is very...

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Helpful?
Thank Windi W
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this review

Dear Windi, Thank you so much for your amazing and detailed review. It's a pleasure for us to read about your experiences and we are glad that you and your family were able to enjoy your latest stay with us. Once again, thank you for choosing Santa Grand Hotel Bugis, and we would definitely love to have you with us...

Jakarta, Indonesia
Reviewed 5 days ago NEW

I'm staying at Grand Santa for 3 nights and it was great ! The room is clean and comfortable. They also provide you a free call to local number. The only downside is the wifi sometimes can be slow but it's not a big deal. It's close to bus stop, seven eleven, numerous bar and restaurant.

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Helpful?
Thank Marceliahar
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Dear Marceliahar, First of all, thank you for choosing Santa Grand Hotel Bugis! We are glad to read that the amenities of our hotel were able to meet your expectations. With regards to the wi-fi, we have taken note of your feedback. Please be assure that we will alert the IT team to look into the connectivity issue. Once again,...

Malaysia
Reviewed 1 week ago

Hi there, I have stayed there for a short stay . If you are just a passer-by through Singapore for 2-3 days than the place is perfect for you to try all sorts of food; get to visit a Chinese, Hindu temple and a mosque. As soon as you step out you have a food court where you can taste...

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Helpful?
Thank Zoula
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Hi Zoula, Thank you for your amazing review. We have enjoyed reading about your experiences at the hotel and it's delightful to know that the team at the hotel were able to assist you in any possible ways. The issue pertaining to the aircon has been duly noted and we will be highlighting this to the maintenance team to look...

Palm Beach, Australia
Reviewed 1 week ago

I enjoyed my 5 night stay in this hotel, small room & limited breakfast but suited my needs. Staff were great and very helpful. Bugis Metro 5 min walk and bus outside Hotel. Seemed to be a safe area although I am not a night person. It was a shame about the rain and I will go back again hopefully...

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Thank cherryl o
Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Good welcome and good room service room also clean and nice also break fast very good service main think hotel is main city you can go by taxi any where from hotel.and hotel staff also very cooperative and decent very nice i will visit again same Hotel.

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Helpful?
Thank ambrojd
Surabaya
Reviewed 2 weeks ago

Feeling so good with their hospitality and feeling lucky. They can make your booked room better. Smells good, clean, cool, near with bugis juction. Near with bus stop too. So i did not get any trouble.

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Helpful?
Thank Sindy M
Auckland, New Zealand
Reviewed 2 weeks ago

Stayed 4 days at the santa grand hotel. Rooms are clean and cosy. Hotel staff are friendly. Close to restaurants , bus and train station. Would stay again and recommend for others. Thanks for the great service.

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Helpful?
Thank Nikita G
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Dear Nikita G, Thank you for taking the time to write us a review. We are glad that you have enjoyed your recent stay with us and that our amenities have met your expectations. It would be an honour for us to have you with us again when you return to Singapore. Once again, thank you for choosing Santa Grand...

Reviewed 3 weeks ago

Room was tiny. Shampoo dispencer in bathroom was leaking liquid in bath tub from first night. Which made bathroom to have strong smell. Situation was not corrected even after making hotel staff aware of it.

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Helpful?
Thank AbhijitDamle
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Dear AbhijitDamle, We are sorry to hear that your latest experience at our property had not met your expectations. We will be taking action to counsel the team to ensure that such incident would not happen again. Please be assured that this is not the image the hotel is portraying and we will ensure that improvements are made so that...

Helsingborg, Sweden
Reviewed 3 weeks ago

Simple room with simple facilities. We had a room down in the basement. It had a quite distinct smell to it. Beds was ok, bathroom could have been in better shape. The hotel is situated in a good spot of the city and the pool was nice.

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Helpful?
Thank 32isab
SantaGrandHotels, Public Relations Manager at Santa Grand Hotel Bugis, responded to this review

Dear 32isab, Thank you for writing us a review. We have taken note on your feedback with regards to the basement and will be highlighting this to the housekeeping team to address the issue. Please be assure that this will help us in improving the standards of our room quality. Once again, thank you for choosing Santa Grand Hotel Bugis...

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Staying in Kampong Glam

Neighbourhood Profile
Kampong Glam
This traditionally Malay enclave of Singapore offers an alluring array of shops, cafes, and bars. A walk down Haji Lane offers quirky shopping, while one block over, Arab Street is a treasure trove of brightly coloured fabrics, clothing, and Turkish rugs. Stop for a leisurely coffee or cocktail and watch local kids play traditional games along the lane. Also home to the Malay Heritage Centre and one of Singapore’s most prominent mosques (Sultan Mosque), Kampong Glam is a must-visit for a tantalizing taste of Malay life in this city.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Santa Grand Hotel Bugis, operating since November 2009, has a swimming pool, jacuzzi, gym, cafe and business centre. Located on the fringes of the Little India District and a few hundred metres from the Malay Heritage Centre this hotel makes the most of an area rich in history. Just down the road is Bugis Street, now featuring a teeming street market and collection of roadside stalls which is a must see for leisure or shopping guest visiting Singapore. Also, conveniently nearby are an Indian temple and one of Singapore's best known Buddhist Temples. Besides sightseeing, guest can visit Sim Lim Square, which is only 10-minutes stroll away and it houses Singapore's biggest collection of IT and computer stores. Completing the attractiveness of Santa Grand Hotel Bugis is its accessibility to public transport such as taxis, buses, and Mass Rapid Transit (MRT) to various places in Singapore. ... more   less 

Additional Information about Santa Grand Hotel Bugis

Address: No. 8 Jalan Kubor Santa Grand Hotel Bugis, Singapore 199207, Singapore
Region: Singapore > Singapore > Kampong Glam
Price Range: €61 - €123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santa Grand Hotel Bugis 3.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Santa Grand Hotel Bugis Singapore
Hotel Style:
#77 Business Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Santa Grand Hotel Bugis staff and other travellers.
39 questions
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Questions? Get answers from Santa Grand Hotel Bugis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a window!!!!!”
 of 5 bubbles H3216OQjamesa, 22 Mar 2017 | Read review
“Please provide a showercap in the room”
 of 5 bubbles Marceliahar, 21 Mar 2017 | Read review
“Ask for a windows-less room.”
 of 5 bubbles Zoula, 19 Mar 2017 | Read review
“A very small room with balcony, I had paid for a larger room but chose a room on top floor with balcony, only big enough for 1 person. Great shower.”
 of 5 bubbles cherryl0, 13 Mar 2017 | Read review
“Good and Clean.”
 of 5 bubbles ambrojd, 13 Mar 2017 | Read review
5 of 5