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Mercure Singapore On Stevens
28 Stevens Road 01 02 Orchard District, Singapore 257878 Singapore
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Avg. €159 /night, 9/15 - 9/16
€222
per night
€175
per night
€127
per night
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4.5
#48 of 348 hotels in SingaporeLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to Mercure Singapore On Stevens, your Singapore “home away from home.” Mercure Singapore On Stevens aims to make your visit as relaxing and enjoyable as possible. While staying at Mercure Singapore On Stevens, visitors can check out Little India (1.7 mi) and Haji Lane (2.3 mi), some of Singapore's top attractions. Mercure Singapore On Stevens offers guests an array of room amenities including a flat screen TV and air conditioning, with complimentary wifi. Our 24 hour front desk and room service are available to make your visit even more pleasant. The property also features a pool and a lounge. Guests arriving by vehicle have access to free parking. Plus, during your trip, don’t forget to check out some of the popular marinas, such as Marina Bay, Marina Barrage, and Keppel Club. Mercure Singapore On Stevens has been certified by HAOKE, equipped with essential amenities and services tailored to fulfill the needs and preferences of our Chinese guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Secured parking
Wifi
Fitness / spa changing rooms
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Trendy
Mid-range
Languages Spoken
English, Chinese, Filipino, Hindi and 3 more
Hotel links
Location
28 Stevens Road 01 02 Orchard District, Singapore 257878 Singapore
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
17 Restaurants
within 0.5 kilometers
3 Attractions
within 0.5 kilometers
Reviews
4.5
1,031 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Mercure Singapore On Stevens is celebrated for its serene and welcoming atmosphere, with numerous travelers finding comfort in the modern and spotless rooms despite their compact size. The hotel's amenities, including pristine pools and a convenient shuttle service, are often highlighted, although some guests feel service could be enhanced.
While opinions on value vary, the location is a hit for its proximity to Orchard Road and transport links, even if a few find it slightly removed from the center.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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1,031Review21Q+A100Room tips
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Detailed Reviews
I stayed here for two nights during transit. I booked for standard room in which it is good enough for one person. The hotel itself is just two years old. Pretty great facilities with all the necessary amenities. Situated just two stop from Orchard (if you are taking public buses) or you may rely on their shuttle in which it runs on hourly basis. The complimentary breakfast is pretty good. In conclusion, for standard room it is great for one or two persons max. However, if you are bringing kids, due to the room space you may need to consider Novotel on Stevens (literally just next building). I was also told that you can have your breakfast at Novotel with additional SGD 5++. They have more variety and there are also choice of freshly cooked foods. Definitely something to try on the next business (or solo) trip.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NMSSTEVENS, General Manager at Mercure Singapore On Stevens
Responded 24 Feb 2020
Dear KenK101, Thank you very much for your review of Mercure Singapore on Stevens. I am delighted to learn that you had a great stay with us. Indeed our sleek and modern rooms at the Novotel Singapore on Stevens are better suited for families as we have family rooms at the Novotel. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room:
I was in a large enough size room, but not particularly spacious. The bathroom however was lovely! Complimentary minifridge and Nespresso made a big difference.
Room service was prompt, if not a little overpriced (given how affordable Singaporean food can be). This was to be expected given it being an international hotel chain.
Location:
It was a fair walk to the nearest MRT, and quite a walk in the opposite direction to the shopping district Orchard. The area itself is obviously very affluent, and it was nice to experience a little of that side of Singapore.
Amenities:
There were two swimming pools, one an infinity pool, and a gym available. Check in was swift, the staff very polite and professional.
The only confusing thing is that there are two hotels located on the same site, and connected I think through the lifts? This led to some confusion at breakfast when I incorrectly tried to dine at a restaurant that was not part of the hotel, yet somehow I had very easily accessed?
I was also a little disappointed that breakfast was not included in the price of the room, but also not surprised as I know this is common practice across many hotel chains.
Value:
I booked this hotel the night I stayed there over the phone ('spontaneous traveller'), and ended up adding on an extra night. The price is very reasonable given the hotels amenities, and Singapore's typical hotel prices. The staff were very attentive and it was nice to stay in a slightly more luxurious hotel than I'm used to.
If booking, and you'd like it, ask for a room on a higher floor- the views are excellent!
I was in a large enough size room, but not particularly spacious. The bathroom however was lovely! Complimentary minifridge and Nespresso made a big difference.
Room service was prompt, if not a little overpriced (given how affordable Singaporean food can be). This was to be expected given it being an international hotel chain.
Location:
It was a fair walk to the nearest MRT, and quite a walk in the opposite direction to the shopping district Orchard. The area itself is obviously very affluent, and it was nice to experience a little of that side of Singapore.
Amenities:
There were two swimming pools, one an infinity pool, and a gym available. Check in was swift, the staff very polite and professional.
The only confusing thing is that there are two hotels located on the same site, and connected I think through the lifts? This led to some confusion at breakfast when I incorrectly tried to dine at a restaurant that was not part of the hotel, yet somehow I had very easily accessed?
I was also a little disappointed that breakfast was not included in the price of the room, but also not surprised as I know this is common practice across many hotel chains.
Value:
I booked this hotel the night I stayed there over the phone ('spontaneous traveller'), and ended up adding on an extra night. The price is very reasonable given the hotels amenities, and Singapore's typical hotel prices. The staff were very attentive and it was nice to stay in a slightly more luxurious hotel than I'm used to.
If booking, and you'd like it, ask for a room on a higher floor- the views are excellent!
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Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Bossino, General Manager at Mercure Singapore On Stevens
Responded 12 Jul 2020
Dear 579min, Thank you very much for this wonderful review of Mercure Singapore on Stevens. It is an absolute delight to learn that you were pleased with the room, amenities and the neighbourhood surrounding this beautiful hotel. Indeed our property is very unique as both the Novotel and Mercure share the facilities (2x 35m swimming pools, tennis court, gym etc) and these are available for our guests to enjoy. Breakfast for our Novotel guests is served at Food Exchange (located at level 2) and our Mercure guests enjoy their breakfast at Winestone (located at level 1). In addition to these facilities, you may have also noticed that there are several restaurants located at level 1 offering a range of cuisines such as the Mediterranean, Italian, Indian, Korean cuisines. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This hotel is bang for the buck. The room is nice, clean and it is 9 mins away by taxi from Orchard Road. What’s even better is that they have a free shuttle to and from the hotel to the DFS Galleria on Orchard.
They have a flat screen tv, Wifi, a luggage caddy, a safe, a dental kit, shampoo, soap and conditioner. They just don’t have any mouthwash.
The room is clean, and the bed is clean. I have dust mite allergies and if my eyes puff out the next day that means that they don’t vacuum the bed and the pillows, and the pillows are old.
They have a flat screen tv, Wifi, a luggage caddy, a safe, a dental kit, shampoo, soap and conditioner. They just don’t have any mouthwash.
The room is clean, and the bed is clean. I have dust mite allergies and if my eyes puff out the next day that means that they don’t vacuum the bed and the pillows, and the pillows are old.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NMSSTEVENS, General Manager at Mercure Singapore On Stevens
Responded 15 Jan 2020
Dear readysuitcase, Thank you very much for your rewarding review of Mercure Singapore on Stevens. I am truly pleased to learn that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mercure Singapore on Stevens was an amazing place to stay. The customer service was exceptional. I spent a week at the hotel with my partner for our anniversary and all requests that we asked for were granted with great service from the lovely staff at both Mercure and Novotel on Stephens. The hotels modern rooms, range of restaurants, pool and gym anemeties as well as the shuttle bus service made our stay in Singapore extra special and I would definitely recommend booking a room at Mercure on Stephens for your trip to Singapore
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NMSSTEVENS, General Manager at Mercure Singapore On Stevens
Responded 24 Feb 2020
Dear Hinyoto, Thank you for your exceptional review of Mercure Singapore on Stevens. I am delighted to learn that you had a wonderful time with us. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again for another memorable stay with us! Warm Regards, Kevin Bossino General Manager Mercure Singapore on Stevens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mercury on Stevans was an absolute delight to stay in. The room was well provided with all the necessary ammenities. Every single need was met. From your toiletries to your personal need. There was even a shoe shine. The hairdryer was very powerful. You don’t need to carry anything extra. They had bathrobes too. Linen was spotless. They are big on sustainability and so they ask if you need the linen changed everyday. If you don’t then the laundry money is spent on sustainability. They do make your room everyday. ACs are in excellent condition. Great Stay and great memories. The free shuttle is prompt and that makes it easy to commute to Orchad road from where you take transport to any destination. Will definitely visit again and would recommend to anyone.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NMSSTEVENS, General Manager at Mercure Singapore On Stevens
Responded 24 Feb 2020
Dear V1207RScarolr, Thank you very much for your delightful review of Mercure Singapore on Stevens. Indeed our Hotel tries possible ways to become as sustainable as we can be and I am pleased to learn that you appreciate this gesture. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards. Kevin Bossino General Manager Mercure Singapore on Stevens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is a great value for money, it has two large pools and a wide variety of breakfast options, very conveniently located close to Orchard with many shops and restaurants. The staff is very helpful and attentive, specifically Cai who made sure our room is always clean and tidy, providing us with all the amenities, while accommodating our schedule to ensure we are never disturbed. Thank you Cai and the rest of the Mercure team.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded 9 Mar 2024
Dear 347andrast, Thank you for your kind words about Cai. We are glad to know that she made your stay a comfortable one. At Mercure Singapore On Stevens, we strive to provide our guests with exceptional service that exceeds their expectations, and it's wonderful that we were able to do so for you. We look forward to welcoming you back soon! Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mercure is located close to Orchard Street. Room size is in line with Singapore standards. Breakfast was great with options for vegetarians too. 4 restaurants (all priced reasonably) and a 7Eleven store on premises makes everything a lot easier.
There’s a bus stop right outside with direct buses to Clarke Quay, China Town and Orchard Road. The frequent shuttles to Shaw Centre are great as it’s pretty close to Orchard MRT, ION Mall, Wisma Atria.
Special mention goes to Andrew and Jasmine. Andrew has been very accommodating to give us a much needed early check in and late check out as we were with our infant baby.
Jasmine would always warmly greet us at the hotel’s entrance and help us fix our badly planned schedules.
There would always be hotel staff to help you with taxis, and loading / unloading your luggage in and out of taxis.
All in all, if you’re looking to stay close to Orchard without breaking the bank, then this is quite a solid option. Would definitely recommend.
There’s a bus stop right outside with direct buses to Clarke Quay, China Town and Orchard Road. The frequent shuttles to Shaw Centre are great as it’s pretty close to Orchard MRT, ION Mall, Wisma Atria.
Special mention goes to Andrew and Jasmine. Andrew has been very accommodating to give us a much needed early check in and late check out as we were with our infant baby.
Jasmine would always warmly greet us at the hotel’s entrance and help us fix our badly planned schedules.
There would always be hotel staff to help you with taxis, and loading / unloading your luggage in and out of taxis.
All in all, if you’re looking to stay close to Orchard without breaking the bank, then this is quite a solid option. Would definitely recommend.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean rooms and comfy beds. We booked two connecting rooms - a queen room for us and a twin room for our teen boys. Both bedrooms were comfortable for two people. The bathrooms are quite small but functional and clean. The lap pool was a great relief from the heat. Some pool towels had strains on them. The service was not the best, the staff seemed overwhelmed and not focused on the basics like greeting guests. The poor housekeeping lady was the only one cleaning on our floor and c We were quoted the wrong rates at check-in from the rates that had been confirmed. We had an Accor Stay Plus complimentary night but was asked to pay $40 which didn't make sense. We declined to pay it and were then told it was a system error. We were also meant to receive welcome drinks but it was never mentioned or offered. Easy walk to the bus stop with buses to Orchard Road. Had coffee at the Winstone and noticed a baby cockroach crawling out from under the coffee machine. We didn't eat at Mercure so can't comment on the food there.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ensure that you have your reservation details in hand so that you can manage any issues.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Piotr Kupiec, General Manager at Mercure Singapore On Stevens
Responded 12 Oct 2023
Dear Vmacknz, Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. My apologies if we did not meet your overall expectations. We would love to find your stay details to do further internal check. Please send us your stay dates and details at elenita.alfaro@accor.com and we look forward to be in touch and once again, thank you for the feedback. We hope to welcome you back for an improved experience in the future. Warm regards, Piotr Kupiec, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was a breeze here with Sofia from the privilege lounge. She welcome us with a warm smile and offered us a seat first while she checked in for us (Accor Plus Status). Sofia highlighted to us that Accor is going through "Go Green" intiative and housekeeping will take place alternative days. But she has informed us that we can still request to have housekeeping daily if required. She was also very understanding and helpful in trying to provide me a more soundproof place to work in while we waited for our guests. Hotel is at a convenient location with complimentary shuttle bus to Liat towers and Stevens MRT - Schedule can be found on their website. Complimentary Parking is also available - Just need to obtain parking coupon from the lobby counter.
Thank you Sofia for making this visit a warm friendly one!
Thank you Sofia for making this visit a warm friendly one!
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Piotr Kupiec, General Manager at Mercure Singapore On Stevens
Responded 20 Oct 2023
Dear Discover67176250445, Thank you for your positive review of Mercure Singapore on Stevens. Service is a top priority for us and hence I am delighted to know that Sofia rendered her services well. Your positive comments have been shared with her and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Warm Regards, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff are very helpful and my sister and I are having a really great time staying in this hotel. Our room is very clean and had a very nice poolside view (526). While the facilities and amenities that the hotel is offering are something to really fully enjoy, what makes the stay more special is the warmth and attentiveness of the staff. Mr. Sunny, Siva, Javier and the rest of the team members are all responsive to our concerns and are very accommodating making this hotel a top of mind in visiting Singapore.
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Date of stay: November 2022
Value
Rooms
Service
Room Tip: Request for poolside view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They are very accommodating however the rooms are not that large and I think they would only be able to fit a baby cot and not a full size single bed
Best to check directly with the hotel
Dear Compass65482746807,
Thank you for your question. Kindly email the hotel and our reservations team will be happy to assist you. Looking forward to having you at our hotel!
Warm Regards,
Kevin Bossino
General Manager
Mercure Singapore on Stevens
"have good look around after you arrive there is an outdoor area connected to the shared site with a Novotel Other eating places & 7 11"Read full review
"The lap pool was never crowded and if you are into swimming for exercise it is an excellent facility."Read full review
"This hotel is surrounding by few restaurants and 24 hours 7eleven also. the lounge and breakfast area also very comfort"Read full review
…
PRICE RANGE
€124 - €157 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeNassim / Tanglin
NUMBER OF ROOMS
518
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure Singapore On Stevens
Which popular attractions are close to Mercure Singapore On Stevens?
Nearby attractions include Origin Bar (0.3 km), buds By Shangri-La (0.4 km), and Dear Alyne (0.4 km).
What are some of the property amenities at Mercure Singapore On Stevens?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Singapore On Stevens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Singapore On Stevens?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Singapore On Stevens?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mercure Singapore On Stevens?
Conveniently located restaurants include Origin Grill, Waterfall Ristorante Italiano, and Shang Palace.
Are there opportunities to exercise at Mercure Singapore On Stevens?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Singapore On Stevens?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Singapore On Stevens offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Singapore On Stevens?
The staff speaks multiple languages, including English, Chinese, Hindi, Indonesian, Malay, Filipino, and Urdu.
Are there any historical sites close to Mercure Singapore On Stevens?
Many travellers enjoy visiting Fort Siloso (7.2 km), Chijmes (3.3 km), and Food Folks @ Lau Pa Sat (4.4 km).