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Ascott Orchard Singapore

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11 Cairnhill Road Ascott Orchard Singapore, Singapore 229724 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (265)
Room & Suite (132)
Pool & Beach (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#84 of 360 hotels in Singapore
Travellers' Choice
Located in the most fashionable shopping destination in Singapore, Ascott Orchard offer guests an exclusive and smart living experience. The premium serviced residence is well suited for expatriates, business travellers and tourists as it is a few minutes’ walk from Orchard and Somerset Mass Rapid Transit stations with easy access to the Central Business District, world-class shopping malls.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
11 Cairnhill Road Ascott Orchard Singapore, Singapore 229724 Singapore
Getting there
Changi Airport18 kmSee all flights
Seletar Airport13 kmSee all flights
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385Reviews23Q+A45Room tips
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ViViO.F wrote a review Jul 2021
Singapore, Singapore251 contributions76 helpful votes
+1
Stylish & soothing interior design of a 2 bedroom suite for long term stay. Choice of furniture perfectly balance both free and used space. Living room, dining room & kitchen are conducively arranged. For business people, we can catch up with morning news while making breakfast. For family, parents can conveniently watch over their children while preparing meals. Master bedroom is generously spacious and fits a baby cot nicely. Cabinets are installed sufficiently for storage that typical family may require. Kitchen facilities and utensils are of great quality products. Example, the utensils are from Narumi, which are easy to clean and maintain. Bathroom is well-thought out. It comes fitted with a long basin, where couples can fresh up together in the morning. Of course, there is also a common bathroom for additional members of the family. Swimming pool is splendid in depth and length for a healthy swim from early morning till late night. Although hidden amongst the many buildings at Orchard Road, Paragon & Takashimaya are conveniently 10min ~ 15min away, adding further reasons why Ascott Orchard is the preferred choice for quiet city living. In summary, I had a perfect & relaxing wind down stay at Ascott Orchard.
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Date of stay: July 2021
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Location
Service
Room Tip: Suite for Comfortable Living
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1 Helpful vote
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Response from Cynthia Lim, General Manager at Ascott Orchard Singapore
Responded 12 Jul 2021
Dear ViViO_F, Greetings! Your friendly team at Ascott Orchard sincerely thanks you for taking time to review your recent stay at our premier-luxe serviced residence. We note you have also shared your recent experience staying at our sister property on Tripadvisor and we are truly grateful for your valued support for The Ascott Limited’s serviced residences. All of us are delighted you had a perfect and relaxing wind down stay with us and you are impressed with the layout, décor and ambiance of our fully equipped 2-bedrooms Premier suite. We sincerely thank you for highlighting how suitable this suite is for long-term stay residents or residents who travel with their family. We are indeed very proud to be able to cater to our residents’ stay requirements due to our wide room inventory ranging from our studio suites to our dual-key 3-bedrooms Premier suites. We are also heartened to know you find our strategic location along Cairnhill Road an added value as we are nestled in the well-heeled and tranquil residential area with bustling shopping strip Orchard Road just a 5 minutes’ walk away, and we are truly humbled and appreciative for your heart-warming feedback our location adds to the reason why our serviced residence is the preferred choice for quiet city living. Thank you! With your recent experience staying with us, all of us truly hope Ascott Orchard will now be your favourite lodging choice whenever you need a short respite from your busy schedule, and we invite you to contact us if there is anything we may assist you with your future stays with us as we would be most glad to be of service to you. All of us at Ascott Orchard sincerely thank you for giving us the great privilege and pleasure to have of service to you and we truly look forward to welcoming you back for more enjoyable, comfortable and relaxing stays at our serviced residence. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Tendy Dicky Suryadi wrote a review Jun 2021
Bandung, Indonesia1 contribution
I stayed in 2 bedroom premier suite with both my elderly parents for almost a month, from 25 May 2021 to 22 June 2021. Unit number 508-2 I chose this property because it’s near to the hospital where my dad is having his his treatment for the heart problem that he have. The Good: The suites is well furnished, modern, and still feel quite brand new, though a little bit smallish for a 2 bedroom serviced apartment, but no complain in this department. Lightings is bright, kitchen is well equipped, beds are comfortable. Security guys and porter are very helpful and recognised us just after a few days of stay. Price is quite reasonable for the room quality and location. Now about the Bad things, which make me reluctant to comeback and stay at this property again : Housekeeping, some of them are very polite, most of the lady are , but some are plain rude. I didn’t take their names but there is 1 male housekeeper who are very impolite. They have a policy the the housekeeping is performed daily until 16:00, because of my dad's health condition he needed an afternoon nap, so sometimes we goes out from the room at about 14:30 - 15:00 to allow the housekeeper to clean up my unit, but several times this 1 male housekeeper will knock on my door for literally every 5 minutes saying “you want your room to be cleaned or not? “ Kinda of forcing us to leave the unit , and all of it before even 15:00 , where it’s stated that the housekeeping is until 16:00. And there are more that a few occasions when we get out from the unit to get the unit cleaned up, I go to the reception before we go out from the hotel, to let them know that we only be out in about 1 hour or so , so please make up the room so that the room will be ready when we get back. But on those few occasions we comeback to the unit only to find out out that our unit is not yet to be cleaned, when I called the receptionist the answer is “sorry we forgot” , certainly this is not acceptable for a 4 star property. Internet, their internet speed is quite slow compared to other similar properties in the country, and we need to “log in” every single days, It’s become annoying after few days. Receptionist, this is the thing that bring down their otherwise good image, well at least or me. At first I didn’t planned to stay that long in Singapore, but due to my dad's health problems, the doctor need to do some procedure to him so we extended several times. First time I booked directly from Ascott web page even though the page is buggy and slow, but I have no choice since normally I would book direct to property to get the best available rate and best service. And I also join their so called Ascott Star Rewards membership so that I can have points from my stays and redeemed later on future stays. 1st booking is from 25 May to 1 June , everything are normal as I expected them to be. 2nd booking is from 1 June to 3 June, because we were at the hospital at that time so I can’t go to the receptionist and book at the property. everything are normal as well. 3rd booking is from 3 June to 6 June, I booked through the reception this time, hoping that I can get better rate since we were staying for quite a few days already, but the receptionist says there are no differences in price between online and direct booking in the reception, so in the end I book through the receptionist since I told you their web are laggy and slow. 4th booking is from 6 June to 20 June, like the 3rd booking, I go to the receptionist because of the web page issues and is more convenience for me to go down to the receptionist and pay with my cards then to go to the web afraid to click wrong date and such. Everything are normal. 5th booking is from 20 June to 22 June, this is where everything makes me really disappointed. I called the receptionist again on the 20 June to extend my stay to 22 June, and this time I want to redeemed the point that I already accumulated from the 1st to 4th booking, to my surprised I was told that I can’t redeemed my points for stay if I book through the receptionist , points can only be redeemed if I book through the web, and another thing that shocked me, the receptionist says no points will be given if I book from the receptionist ! This shocked me , since on my previous booking through the receptionist they didn’t explain this to me. And to be honest the price on their web and the receptionist is about the same, so no extra promotion or anything. So I this time I booked through their laggy web and uses all my points. Upon check out I want to clarify somethings with the receptionist , why I didn’t get the points for my 4th booking ? She said it’s because I booked through the receptionist not the web. But my 3rd booking which I booked through the receptionist , I do get point for that stays. And also no one ever told me that booking directly from the receptionist will not give me points. The lady just says “ya, ya, ya” I was very upset and ask to meet the manager or something, or someone who can give me explanation other than “ya, ya, ya” So this Mr Nasrul who is Supervisor as it stated in his name card that he gave me come over and promised me to investigate this matter and escalate this to his manager, he promised me to contact me in a few days. After a few days, Mr Nasrul haven't contacted me yet so I send him a message asking about what is the solution form the manager, he replied saying that he checked with the staff and saying to me that the staff did explain to me that I wouldn't get points if I booked direct from receptionist . And I told him that’s not the case, if I know about it I will use the laggy web booking, 14 days stays will give me some points and upgrade my membership status. Why on earth I want to book from the receptionist if I will not be granted those points ? And also why my 3rd booking that I booked through the receptionist generate me some points ? Mr Nasrul replied again saying that he will raise this with the manager, (isn’t this what you promised me since I checked out? ) And today, 1 week later , I have not received any message nor email from Mr. Nasrul. So overall, 4 star Property, 1 star service. Some inputs to the management , please train some of your staff for a basic courtesy and product knowledge before letting them to handle the clients. Sorry for the long rant, but I truly disappointed with the handling of the situation, because I feel that I deserve to get my points accredited to my account.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Cynthia Lim, General Manager at Ascott Orchard Singapore
Responded 30 Jun 2021
Dear TendyDickySuryadi, Greetings. We deeply regret to learn you have been dissatisfied with your stay at our serviced residence. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team extends a friendly and prompt attentive service to all our guests. Please be advised the management has taken note of your feedback and our Resident Service Manager shall be writing to you to address your feedback. Since we are constantly looking at ways to improve our services, following your feedback, we will focus our efforts to seek improvements in the highlighted areas of concern. We would like to assure you that these are isolated cases and are not indicative of our usual service standards. We do hope you will give us another opportunity to change the impression you have of us. In the meantime, we wish your dad a speedy recovery and good health. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Aliff Daniel wrote a review Jun 2021
Singapore, Singapore34 contributions
Being in the hotel industry, anticipating a guest’s need is really essential in making the whole experience a heartwarming one. I really felt like I was taken care of during my stay, it was amazing. Everything was perfect. I’ve written a full review of my stay on my blog. You can find the link on my TripAdvisor profile. Feel free to read!
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Date of stay: June 2021Trip type: Travelled with family
1 Helpful vote
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Response from Cynthia Lim, General Manager at Ascott Orchard Singapore
Responded 16 Jun 2021
Dear Aliffdaniel, Greetings from the management of Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to share your recent experience staying with us on Tripadvisor and your blog. We are thrilled your partner and you had an amazing stay with us and the experience you had with us exceeded all your expectations. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. We are delighted you like the elegance, décor and ambience of our suites and facilities, and we sincerely thank you for highlighting how beautiful and luxurious our residence is. We are happy to share as Ascott Orchard is so strategically located in the most fashionable shopping belt in Singapore with proximity to a bevy of shopping malls and retails shops, our management decided to showcase some of the finest branded items as part of our décor theme when planning for the opening of this property because we truly want our guests to know how glitzy and glamourous our garden-city is and also create the luxurious and prestigious lifestyle our guests are accustomed to. All of us are ever so grateful for your heart-warming compliment by letting us know we have successfully anticipated our guests’ needs and you felt well taken care of during your stay with us, especially as we note you are a fellow hotelier who knows guest satisfaction is the ultimate measure of success for those in our industry. Thank you! It brings us much joy to learn you shall be returning to stay with us again and we shall do all possible to be deserving of your valued trust. If there is anything we may assist with your future stays, we invite you to contact us as we would be most glad to be of assistance to you. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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orionuno95 wrote a review May 2021
Singapore, Singapore16 contributions19 helpful votes
Check in was a breeze with friendly Nicole at the reception counter. The room was small but clean and well-maintained. The link bridge to Paragon Mall is covered and convenient. After shopping, we went back to the room. Sometime in the night, we noticed a 'whirring' sound but was not able to detect where it came from. The sound came on at regular intervals of 10mins and went on throughout the night, depriving us of s good sleep. At 4am, i decided to open all the cupboards and drawers and finally located the source. It was the safe. It was showing a error message. Strange cos we didnt even use it. Must have been the previous occupant and the hotel failed to reset it. Tye next morning, after breakfast, we went to the front desk to inform them about the problem and hopefully to extend our checkout so that we can rest. My wife evem wanted to pay for an extra night rest. The customer officer, a lady, wasnt too interested in service. She informed us they can send someone to look into the safe but we declined as we didnt want to have our time taken up by the hotel who didn't offee any service recovery. I managed to get an extension of an hour for check out. Constrast this with the officer on level four, she was chatty and friendly in allowing us to check out the gym and pool. Nice place, good location but lacks the warmth and service attitude of a great hotel.
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Date of stay: May 2021
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Response from Cynthia Lim, General Manager at Ascott Orchard Singapore
Responded 2 May 2021
Dear orionuno95, Greetings from the management of Ascott Orchard Singapore. Thank you for sharing your stay experience at our serviced residence. We deeply regret to learn about your inopportune experiences with the faulty in-room safe and our team member’s nonchalant service when you reported the fault the next day, and we are truly sorry for the disappointment caused to you. We humbly admit we too are disappointed to learn about this matter as it is our most sincere wish every member of our team provides friendly, helpful and attentive service to our guests at all times. Please allow us to assure you we are taking a serious view into the handling of your feedback and we shall be carrying out a thorough investigating, in addition to counselling our team member concerned. We sincerely hope you will give us another chance to recover your trust in our service and residence. All of us truly look forward to welcoming you back and creating a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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Aida Qistina wrote a review Apr 2021
Singapore, Singapore7 contributions3 helpful votes
Husband and I booked the 1 BR Premium Suite using our SRV Voucher for our 5th anniversary staycation. We stayed 3D2N. Check in time is 3pm but I reached the hotel at 11am and planned to leave my bags there with the concierge first as we had some brunch plans and planned to come back at 3pm. However the Receptionist, (Vanessa I think? Guest Service Supervisor.) allowed me a complimentary early check in, which was kind of her! When we first stepped into the room, we were impressed by the cleanliness of the room! Except for a bit of tape that was left on a really high part of the wall (I guess the previous guest pasted some decorations for a party or celebration?) which would have been hard to notice anyway, everything else was thoroughly clean and you could tell the room furniture and appliances were well-maintained too! Room was prepared by Housekeeping staff named Leong. Although we didn’t get to meet him, he definitely left a great impression to us. The Housekeeping team must be proud to have him in their team! The Concierge Team were always helpful and friendly! Glenn helped with our luggage upon our departure, he was cheerful and pleasant. There was another Concierge staff, I didn’t manage to get his name, but he was an Indian man, who was also very friendly to all the guests! You can tell he was well-liked by the residents too because I noticed they were all happy to see him every morning. The receptionist who attended to me at check out (Mikaela, I think?) from the Reception team was also very pleasant and full of smiles. Room was spacious! Beds were comfortable and I love that the bathroom had both ceiling rain shower and a freestanding tub! I normally don’t bother to get into bathtubs in hotels but I couldn’t say no to soaking and relaxing in a nice deep freestanding tub. Breakfast was not that impressive but that didn’t dampen our stay. Definitely had an enjoyable staycation and I foresee my husband and I returning to Ascott Orchard for future staycations!
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Cynthia Lim, General Manager at Ascott Orchard Singapore
Responded 7 Apr 2021
Dear aidaqstn, Greetings from Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for taking time to share such a detailed and lovely review on your experience staying with us. We are delighted your husband and you had a great stay with us, and you are impressed with the décor and ambiance of our 1-bedroom Premier suite. We are truly humbled and appreciative of your heartwarming compliment for our team’s service and we sincerely thank you for fueling our passion to serve and provide the best service in our industry. It was definitely our pleasure to be able to assist you with an early check-in as our occupancy situation allowed us to and our Housekeeping team had successfully managed to clean and inspect the suites before our scheduled check-in time of 3:00PM; and we sincerely thank you for your kind mention on this matter. It is truly a rare occasion whereby our guests not only recognize the efforts our team tirelessly put in, but we are indeed grateful to you for remembering the names of our team members who had the great fortune of serving your husband and you during your2-nights’ stay. Thank you! Your compliment has brought much cheer and motivation to our team members and we assure you we shall be thanking and commending Vanessa, Leong, Mikhaela, Glenn and Devan and the rest of our team for their dedicated service in ensuring our guests like your husband and you enjoy your stays with us. All of us are thrilled to learn your husband and you shall be returning to stay with us again and we truly hope you will now make us your choice residence in Singapore whenever you need a short respite from your busy schedule as we earnestly look forward to welcoming you back. If there is anything we may assist with your future stays at Ascott Orchard, we invite you to contact us as we would be most glad to be of assistance to you. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to your husband and you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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LOCATION
SingaporeSingaporeSomerset / Orchard / Central Area/City Area
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Frequently Asked Questions about Ascott Orchard Singapore
Which popular attractions are close to Ascott Orchard Singapore?
Nearby attractions include Trapped Escape Room Singapore (0.4 km), Orchard Road (0.3 km), and Sandbox VR (0.5 km).
What are some of the property amenities at Ascott Orchard Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ascott Orchard Singapore?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ascott Orchard Singapore?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Ascott Orchard Singapore?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Ascott Orchard Singapore?
Conveniently located restaurants include Lawry's The Prime Rib, Mitzo, and The Curry Culture.
Are there opportunities to exercise at Ascott Orchard Singapore?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ascott Orchard Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ascott Orchard Singapore?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ascott Orchard Singapore?
Many travellers enjoy visiting Battlebox (1.3 km), Fort Siloso (6.3 km), and Chijmes (1.9 km).
Is Ascott Orchard Singapore accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.