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Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,873 Reviews from our TripAdvisor Community

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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Showing 1,621: English reviews
Singapore, Singapore
Reviewed 2 weeks ago

Stayed in this hotel for our family staycation. Gonna listed the Pros & Cons as below: Pros: 1) Hotel is clean and great 2) Awesome swimming pool 3) Room is clean 4) Shuttle buses available around RWS hotel areas 5) Friendly staffs Cons: 1) Check-in Counter is super slow

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Helpful?
Thank shirah75
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear shirah75 Thank you so much for sharing your praiseworthy review. I am delighted to hear that we have provided you a comfortable accommodation with value added service by our team members. As a hotel of our scale, we are always looking for ways to improve on our offerings and services. Having said that we are diligently monitoring the speed...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

The deluxe room is rather spacious and the bed and pillows are so comfortable. My only complaint is that the aircon is too cold. I have to switch it off every now and then. The man-made beach is a must-go. Exclusively to Hard Rock Hotel guests. There are various types of pools too. There is even a pool bar where...

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Helpful?
Thank KaiBoon
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear KaiBoon Thank you so much for sharing your praiseworthy review. I am delighted to hear that we have provided you a comfortable accommodation and for enjoying our state of the art beach pool. We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for...

St. Pierre de Juillers, France
Reviewed 2 weeks ago via mobile

We have just spent 3 nights at the Hard Rock Sentosa with our 2 children aged 13 and 11. We rarely write bad reviews but Hard Rock 5 * this is not. If it had just been one thing we'd let it go, things happen everyone's human and mistakes can be made but this was just one bad thing after...

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Helpful?
Thank CharenteMaritime
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear CharenteMaritime Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will reassess the points you have raised and we appreciate your insights. Kind regards, Jayson Diaz Estacio Guest Experience Manager

Jakarta
Reviewed 3 weeks ago

Hard Rock Hotel Sentosa had family swimming pool,large room and just a step from Universal Studio Singapore and one stop by monorail to Vivo City. But the rate quiet expensive compare to five star hotel at Orchard,that's why we just book room only.

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Helpful?
Thank Fiofaith
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Fiofaith Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are thrilled to hear you enjoyed the accommodations and our incredible pool, it is truly a destination by itself. I look forward to welcoming you and your friends back soon for more great stays. Rockin regards, Jayson Diaz Estacio Guest...

Penang Island, Malaysia
Reviewed 3 weeks ago via mobile

Very helpful and friendly concierge staff,Mr Jega who made no hesitation to answer our questions and provided outstanding hospitality to our family. The services provided by remaining staffs in the hotel definitely needs to be looked at by management.They seem to seriously lack professionalism,hospitality and skill. Big disappointment on the wifi and buffet breakfast. Been and stayed in other hard...

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Helpful?
Thank tven2
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear tven2 Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are delighted to hear that Jega has engaged you with warm hospitality; on the other hand we note on your comment with the rest of the team, I will personally share your...

Malaysia
Reviewed 3 weeks ago via mobile

Friendly, helpful & welcoming staffs , esp concierges Mr Jega & Mr Yugen . Very clean & comfortable rooms & children had nice fun @ swimming pools . Convenient because near to Universal Studio Singapore

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Helpful?
Thank Seshvan
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Seshvan Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear that Jega and Yugen engaged you with our signature rockstar hospitality. I will share your comments to them and to the team. All of us look forward...

Singapore, Singapore
Reviewed 3 weeks ago

Best Family resort. well maintained. very clean and excellent staffs. very centralised and easy to move around the island. even has a shuttle service. swimmingpool is great. beach theme and the sand at the pool is as realistic as the beach. food at lounge is excellent.

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Helpful?
Thank Manillie
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Manillie Thank you for your kind words and for the privilege of hosting you during your most recent trip to Resorts World Sentosa. I am pleased to learn that you and your loved ones had a great stay and enjoyed our state of the art beach pool. I am likewise grateful to hear that our team members’ service standards...

Reviewed 3 weeks ago via mobile

I am writing to express my disappointment with your hotel service. The staff who attended to me her name was Jennifer. She did not greet her guest with a smile and her way of talking is very rude which she didn't even apologise! I think the management need to educate and give her a proper training on how to attend...

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Helpful?
Thank Farah P
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Farah P Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the service that met your expectations. Allow us to address this directly with the individual concerned. We will reassess the points you have raised and we appreciate your insights. Kind regards, Jayson Diaz Estacio Guest Experience...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

Lobby - ceiling is too Low hence make it too noisy Check in - queue was so Long and don't seem to have enough people working. Staff are not friendly and approachable. Ask to extend late check out till 12pm but can only check the next morning at 9am. No FREE wifi in the room. Most hotels are giving complimentary...

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Helpful?
Thank AmandaWai
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear AmandaWai Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will reassess the points you have raised and we appreciate your insights. Kind regards, Jayson Diaz Estacio Guest Experience Manager

Bangkok, Thailand
Reviewed 3 weeks ago

Rude people pushing and shoving. Ok restaurants extremely over rated. Michellin stars??? I don't think so. Not nearly as nice as Disney Japan and even Hong Kong was nicer. Very low end visitors. The casino is dirty with people tossing garbage under their seats. People sleeping in the lounge. Disgusting.

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Helpful?
Thank theoysterking
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear theoysterking Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will reassess the points you have raised and we appreciate your insights. Kind regards, Jayson Diaz Estacio Guest Experience Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: €191 - €418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hard Rock Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors and rooms at the ends of corridors will give you a corner room with both pool view and harbour view.”
 of 5 bubbles Taylor2009, 12 Jan 2017 | Read review
“non pool facing rooms may be quieter and offer better views.”
 of 5 bubbles psychestation, 3 Jan 2017 | Read review
“Higher floor will give you a better view”
  • King size bed_flr 6
  • glass door shower place
  • Beautiful view from room
  • lots of TV channels
  • bathroom
 of 5 bubbles kovac17, 2 Jan 2017 | Read review
“Choose pool view”
 of 5 bubbles Fiofaith, 30 Dec 2016 | Read review
“pool view is great”
 of 5 bubbles Manillie, 26 Dec 2016 | Read review
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