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Resorts World Sentosa - Hotel Michael

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Resorts World Sentosa - Hotel Michael
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646 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Singapore
Reviewed 4 days ago NEWvia mobile

Stayed for a nite wi fi is very weak apparently hv to pay if you want better wi fi which makes my teen age kids not enjoying their stay. We had 2 beds which is super single size beds & are comfortable. Overall room is clean.

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Helpful?
1Thank TravelMaMa7_7
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear TravelMaMa7_7, Thank you for taking your time to write in a review about your recent stay at Hotel Michael. Sorry to hear that the wifi available was not up to your expectations. We are in the midst of changing the vendor of the wifi service in the Hotel and we hope that this will recover your impression of the...

Pembroke Pines, Florida
Reviewed 1 week ago NEW

This is a well designed hotel and very well situated on the Sentosa island. Probably one of the best options if you are to visit Universal Studios with a family or with friends. Lovely rooms and very good service.

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Helpful?
1Thank InterMMiami
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear InterMMiami, Thank you for taking the time to share your review with us. It is heartening to read about your pleasurable experiences in Hotel Michael and we are glad to learn that you do love the artistic design of our hotel room. Thank you for also highlighting our hotel as an ideal venue and that you appreciate the prime...

Singapore
Reviewed 1 week ago via mobile

The resort complex was humongous which made for crazy parking and long walks through huge crowds. It made me rather grumpy but there was a bright spot- I was given a free upgrade to a suite! The staff was polite and efficient. I didn't like the orange theme decor but the rooms were very clean and spacious. Many attractions like...

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Helpful?
1Thank helenngbl
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear helenngbl, Thank you for taking the time to share your feedback with us. We have noted your feedback about the car park and will consider including your feedbacks to our future improvement plans to better cater our valued guests. I am pleased to hear that you enjoyed the upgrade the comfort of our spacious room however we are disheartened...

Singapore
Reviewed 1 week ago

It was a staycation. Compared to other Sentosa hotels, this hotel is the nearest to monorail station. Food outlets plentiful. The deluxe room is comfortable but pool is small. So we used the pool at Hard Rock Hotel all the time. Breakfast is very average. But the check in and check out was very pleasant. The check-in staff by the...

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Helpful?
1Thank RebeccaSingapore
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Rebecca, Thank you for choosing Hotel Michael for your recent staycation. Our prime location on the island is indeed convenient as you have mentioned. We are glad you have enjoyed the comfort of our Deluxe room however we do apologize that our pool and the breakfast were not to your liking. We have also noted your feedback about the...

Singapore
Reviewed 2 weeks ago via mobile

Reception area looks great. Lobby lifts a little far away. Smoking floors really smell bad, could have done better. Understand that its smoking floor but the corridor smells exactly like an airport smoking room. Rooms were spacious. Carpet floor. Clean and cozy. Sofa not that practical, mini bar is tight. Showers were beautiful. Like the TWG tea bags provided. Everything...

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Helpful?
1Thank hhtebaz
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Hhtebaz, Thank you for taking the time to share this review with us, we appreciate your feedback which gives us the opportunity to continually improve our hotel facilities and service standards. We have noted your feedback about our guest rooms and sincerely apologise that it was not much to your preference. We have shared your comments with our team...

Reviewed 2 weeks ago via mobile

Booked 2 rooms as my family is quite big. And was upgraded to an family suite on the 11th floor. Which is the highest (Premium) level. The room is beautiful and kids love the room. Whole family had a great time. Special thanks to the front desk stuff Suki. She is helpful during our check in. And especially check out...

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Helpful?
Thank 186jaxk
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear 186jaxk, Greetings from Hotel Michael at Resorts World Sentosa ! Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family had enjoyed your stay with us and I am very happy that Suki was able to create a memorable experience for you. A kind compliment goes...

Australia
Reviewed 3 weeks ago

great hotel; -we used the complimentary valet parking for hotel guest - the staff were attentive - rooms are decent size for Singapore standards Only comments is that maybe it was the busy period but the room cleaning could have been a bit more timely. For example one of the days our room was not cleaned till we came back...

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Helpful?
Thank Aunkok
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Aunkok, Thank you for mentioning that you had enjoyed the complimentary valet parking for hotel guests , you had found our team to be attentive to guest needs , and the size of the room had met your expectations. I do apologise for the delay in our housekeeping service as highlighted. I have forwarded your comment to our Housekeeping...

Reviewed 3 weeks ago via mobile

To be honest, in order to have really fast service etc. you have to be high ranking Resorts World Rewards member or else check in is going to take 30-45min as there are only 2 counters for "normal customers" took 30 mins for a pillow I requested for to come and you should as for a Lake Of Dreams view....

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Helpful?
Thank Maverick K
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Maverick K, Thank you for taking your time to pen down your review on Tripadvisor. Whilst we are delighted by the enthusiasm shown by our guests, I do apologise for any inconvenience caused by delays in our service touch points . Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better...

Singapore River, Singapore
Reviewed 3 weeks ago

I spent a two days staycation during the recent Christmas holidays. Was advised by the management that due to ongoing upgrading works at the Hotel, there will be refurbishment works carried out daily from 10 am to 6 pm. At 8.30 pm, I can still heard knocking and drilling noise from the floor above me. I was staying at the...

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Helpful?
Thank Jimmylam68
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Jimmylam68, While we strive to do our best to meet your expectations, we apologize for the inconvenience caused and thank you for your patience to bear with us when the hotel was continuing with our enhancement project on the 10th Floor in our bid to improve our product offerings. We are pleased to inform you that we have opened...

Reviewed 3 weeks ago

It was the first time I had traveled to Singapore with my family. Hotel Michael has become the choice of accommodation because its were close to the tourist sites and casinos. First visit to Hotel Michael, we did not think that we can experience the palace as a general luxury room. We have a kind of indescribable joy, really grateful...

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Helpful?
Thank WongLYieng
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael, responded to this review

Dear WongLYieng, We are glad to hear that your first time with us was a memorable one. Indeed our prime location have always been enjoyed by our valued guests. We will continue to encourage our team members to strive to provide personalized experiences at every touch point. We have shared your kind compliments with Peter and this would certainly boost...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A luxurious treat for art lovers, Hotel Michael™ is designed by one of America's greatest contemporary architects - Michael Graves. This boutique hotel bears the designer's elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, including 24-hour access to the hotel gym, and a short walk to the various attractions: 2 minutes to Universal Studios Singapore® and 5 minutes to S.E.A. Aquarium™, Adventure Cove Waterpark™ and the Merlion statue. ... more   less 

Additional Information about Resorts World Sentosa - Hotel Michael

Address: 8 Sentosa Gateway Resorts World Sentosa, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: €175 - €404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hotel Michael 5*
Number of rooms: 475
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Sentosa Island
#7 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hotel Michael staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hotel Michael staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel parking could be a distant; so use the complimentary valet parking for hotel guest”
 of 5 bubbles Aunkok, 29 Dec 2016 | Read review
“Best to select a room far away from the refurbishment works, in this case select one on the low floor.”
 of 5 bubbles Jimmylam68, 26 Dec 2016 | Read review
“The rooms on the fourth floor had a smoking smell, the fifth floor was fine.”
 of 5 bubbles 252rulaa, 24 Nov 2016 | Read review
“Do not get a room facing the monorail or Universal studios especially during Halloween.”
 of 5 bubbles Narembeen, 20 Oct 2016 | Read review
“Get higher floors to view fireworks”
 of 5 bubbles A8590YXeileens, 12 Oct 2016 | Read review
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