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4.5
#8 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
Crockfords Tower at Resorts World Sentosa is an exclusive all-suite hotel. Our luxurious deluxe suites are lavishly appointed with custom-designed furniture, as well as an opulent bathroom equipped with its own steam room and a television set that could be seen through a mirror. Personalised service of the highest level comes as a given, from fruit and chocolates, to a dedicated butler at your beck and call 24/7.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
Chinese
Location
8 Sentosa Gateway, Sentosa Island 098269 Singapore
Resorts World Sentosa - Crockfords Tower
238 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The service of the hotel exceeds expectations. Pampered me with an awesome accomodation. Staffs were truly attentive and knowledgeable. Check in by multiligual gentleman Kesevan and escorted to my beautiful quarters by Frances who oriented me on the facilities of my room. The concierge man Azli brought my luggages to my room almost after I stepped into the room......he was fast. Other hotels I have been to luggages take almost 10 to 15 minutes to arrive. I have to commend Rick from Housekeeping and his staff they were fast in ensuring every request I made was delivered or attended to.....I was wondering if they were genies appearing at my door with a flick of a finger. My room was well maintained and clean. Housekeeping really takes their job seriously. In other hotels this kind of service you get only if you are royalty or rich. Staffs always went out of their way to ensure I was enjoying my stay. Irene recommended me ESPA to unwind and it was the best thing I did. I wish I could eat and eat as there was just too many dining options available and so little time for me. End of my stay and checking out Penny and Chin handle my checkout like they just would not want me to leave, well if you ask me I dis not want too but we all have to work.....I am certainly going to let my networks know of this royal place to stay and meet the staffs who will make their stay great.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 23 Feb 2020
Dear sunshineisbeautiful, Thank you for staying with Crockfords Tower at Resorts World Sentosa and for taking the time to provide us with your valuable review. Resorts World Sentosa and all of us at Crockfords Tower take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Crockfords Tower. It would be our pleasure to welcome you back again at Crockfords Tower. Yours sincerely Lisa Y Assistant Operations Manager
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Checked in on 5 March 2021 and had a very pleasant and memorable experience particularly with 3 front desk staff. When I went to register; Chin Yik was courteous and told me that the room I requested for wasn’t ready . I was early although official the check in time is 3pm. He told me that he would call me when the room is ready. When I returned to check, he was apologetic that the room was still not ready. His colleague, another front desk staff Christine saw me and went to seek approval from her manager to upgrade me to a higher tier room so that I do not have to continue waiting. Another front desk employee, Kei Siang went up to my assigned upgraded room to ensure that that the room was in ideal condition before I went up.
Next, the room. The room is very clean and bright. It gives me a very good feel the moment I walked in. The room is huge and the deco is Roman theme. Overall I had a very pleasant stay. The service of the front desk staff deserves commending!
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Date of stay: March 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 22 Mar 2021
Dear zuizui1309, Thank you for taking your time to share your 5 star review with us regarding your recent stay. We are delighted to know that you have got the opportunity to enjoy our luxury room with your loved ones. A kind compliment goes a long way to encouraging our team members in better serving our valued guests. We have shared this feedback with team and they are pleased to know that they have created an impression during your stay. We thank you for staying with us and hope to welcome you and your family back at Crockfords Tower. Thank you so much for the vote of confidence! Yours sincerely Judy Wu Assistant Operations Manager
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It has been almost 2 years since we last stayed at this hotel and were happy to be back again. Glad to see that they had the necessary Covid 19 safety check processes in place. These were positioned at the entrance to the hotel and as well at the lift lobby. They have even put up a perplex screen at the reception counter to minimise contact between guests and staff. Rooms are cleaned and sanitized after each set of guests checked out. Daily cleaning of room is still being carried out. Stay was comfortable and requests for amenities, etc were quickly attended to. Although the room was generally clean, did notice that some of the furniture were stained and perhaps due for replacement? Another area which hotel management could possibly look into is the check-in time. We did not get a room until almost 4 pm although we were there before 12 pm to do the checking in. Apparently, rooms cleaning took a longer time due to smaller number of staff.
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Date of stay: November 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 28 Nov 2020
Dear CGL_17, Thank you for staying with Crockfords Tower at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Crockfords Tower take pride in providing our guests with the highest standards in hospitality. We take note of the constructive feedback about the arrival check in time. Service is a top priority for us and it is only through feedback such as yours that we are able to continuously improve our service touch points. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Crockfords Tower. We hope to welcome you back to your home away from home soon. Yours sincerely Lisa YEL Assistant Operations Manager
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A little disappointed when I reached Crockford .. Not up to what I expect for this hotel The butler service is not very responsive Service is super duper slow Need to call many times before action is being taken Maybe they are very busy or short handed
But the room is ok .. due to covid a lot of things are being removed
Therefore it’s just like a normal hotel room just that it’s more spacious ...
The toilet is super spacious too with a huge bathtub and steam bath
Check is rather slow as there are only 2 counters at the lobby ...
So if you are visiting don’t expect too much ...
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 18 Aug 2020
Dear Life_is_great_enjoy Thank you for sharing a review of your recent experience with us. I am truly sorry to hear of the disappointment caused during your stay, as this is not reflective of the standards that we wish to uphold in Crockfords Tower. Please know that this has been brought up to the department concerned to ensure that we consistently deliver our service commitments. We appreciate your feedback and I look forward to the opportunity to welcome you back again soon. Best regards, Lisa Y Assistant Operations Manager
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We got a room in Crockfords tower on a last minute basis, and impressively, the arrangement of the stay was quite a breeze.
It was my first time here, but definitely not my last! The Hotel itself was super convenient, and the Premium room we got was one of the biggest I've stayed so far in singapore (My daughter was so excited to play hide-and-seek and merry go run around the entire room the whole time!! she didn't even want to dine out and requested to stay in on our first night)!!
Everything was perfectly coordinated and arranged for us. When we entered our room we are really appreciative and happy to see the special efforts they put in to make us very welcomed.
Special thanks to CHRISTINE for making the arrangements for us, so we can enjoy our stay in peace!
She Always serve with such patience and her efficiency for our requests is commendable 👍🏻! Her customer relationship is simply the BEST. Thank U!
The room we stayed is 0916 which is the premium suite , and we will highly recommend everyone to try.
I will definitely patronize them again , Excellent Staff., awesome service and top notch facilities and amenities provided.
Thank you once again Crockfords Hotel and Staff for the consistent perfect service!!!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 14 Mar 2021
Dear inspiredfires, Thank you for staying with Crockfords tower at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Crockfords tower take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation and most proud that Christine has displayed the level of service excellence we aimed to provide for our guests. We have shared this feedback with Christine and she is pleased to know that she has created an impression during your stay. Thank you so much for the vote of confidence! We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager
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The room is very spacious, with a lounge sofa, space for luggage, office table and balcony. The fridge is a modern design with space for wine and liquor, a Nespresso coffee machine, and filtered water direct from the tap.
The bathroom is super huge with a separate shower room and toilet with a bathtub and separate wash basin with a dressing table in the middle. Inside the bathroom also the wardrobe space with ironing board.
Overall, the room is pretty spacious and comfortable. The swimming is on third floor. Within this building complex has a duty free shops and varieties of restaurant.
Is a walking distance to all the attractions, such as Umiversal Studio, SEA Aquarium and dining area.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Agus Emilyadi B S, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 3 Nov 2022
Dear Joonbond Greetings from Crockfords Tower at Resorts World Sentosa!! Thank you for choosing to stay with us at Crockfords Tower and for taking your time to share this amazing review of your experience on TripAdvisor. I am happy to read that you had a memorable experience during your stay and very much enjoyed the well appointed room and convenient location of the hotel. We do look forward to welcoming you back in the near future. Best Regards, Agus Emilyadi B S (Yadi) Assistant Operation Manager
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It was an awesome and enjoyable staycation for me and my friend. Crockfords Tower has done an amazing safety measure for all their guests and we felt safe to stay here. Upon check in, we were greeted by a warm and welcoming staff, Christine. We appreciated her thoughtfulness and she always remembered my favourite room with a Habourfront view. Special thanks to Christine for her personalised arrangement. The room is clean and well sanitised. Thank you Crockfords Tower for this amazing experience for us.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 24 Jan 2021
Dear Kah C, Greetings from Crockfords Tower! We hope you are well and staying safe. We appreciate you taking the time to rate us and share your wonderful feedback. We are thrilled that you had a fabulous stay and Christine was able to make your stay more enjoyable. She is indeed one of our best service ambassadors who always treats all of our valuable guests with warmth and genuine care. Your compliments will be shared to our team and this will only encourage us not only to maintain our high standards of hospitality but to exceed it. Looking forward for your continued support and patronage of RWS. We hope to see you again soon. Take care and wishing you a pleasant day ahead! Best Regards, Marco Lam - Operations Manager
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We had checked in for our engagement weekend and I intended to propose in room with my family present (yes it happened! Thank you KS for helping us make the arrangements), however there were a bunch of let downs in the room and service levels that need to be addressed. We also got a comp "upgrade" to the Premium Suite from the Deluxe Suite (but it kinda felt like a downgrade once we got into the room).
pre arrival: Sending emails to RWS enquiries yields either unhelpful responses even if you ask for a specific person to contact you. There is no update on what the status of your query / request for assistance is at and the language use by the team answering emails is brusque and functional at best.
Room 903: The BAD - NO Carpet really takes away from the luxury feel of the room. Especially when it's been replaced by cheap laminate flooring. This leaves big gaps under the doors so sounds can leak into the room (or leak out). Also no carpet means the bed slides VERY easily and I hurt my back when the entire bed slid out and away from the headboard. The Bose sound system is for show only and it's not hooked up or plugged in. Cordless phone handset was dead and the phone only works on speaker mode. Magic TV in the bathroom (indicated in the website) does not work. Overall, not the room to make my proposal special especially when I was expecting something more in line with the pictures on the website. AND butler service is no longer offered apparently even though it is listed in the website. In my opinion, paying the premium on the Crockfords room was not worth it.
The GOOD - The bed itself was excellent and comfortable and the highlight of the room has to be the massive bathtub and bathrobes. (it says something that the best part about the room is the bathrobe)
Overall - both of us were pretty disappointed with our stay. At this price, you are better off looking at other hotel offerings nearby.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms and premises of the hotel were not well maintained. The room was damp and musty such that you could feel that the bed sheets were damp as well. There was also an unpleasant smell in the room when we first checked in. I was horrified and disgusted to see lots of dust under both TVs. We used the pool and noted mould at some of the walls as well. The pool was also pretty small. Overall, not a kid's friendly hotel from the cleanliness issue and the size of the pool.
This is supposed to be the most luxurious hotel under RWS but the service was anything but that. Upon arrival in a taxi, there was no one to help with the door nor luggage. Approaching the hotel, not a single staff to greet you nor direct you to the check in counter. None of the service staff left an impression at all as service was just cold and impersonal. Supposed to have a butler service as I've read in previous reviews but no butler came to introduce themselves.
If you're looking for a luxurious and pampering treat please try Shangri La or Ritz-Carlton. You'll definitely get more bang for your buck. This is just an expensive hotel with no service nor amenities to back up the price. The only thing it has going for it is probably the location but I guess you could go for Hotel Michael at half the price.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 28 Nov 2020
Dear extacy2508, Thank you for sharing a review of your recent experience with us. I am truly sorry to hear of the disappointment caused during your stay, as this is not reflective of the standards that we wish to uphold in Crockfords Tower. Please know that this has been brought up to the department concerned to ensure that we consistently deliver our service commitments. We appreciate your feedback and I look forward to the opportunity to welcome you back again soon. Warm Regards Lisa YEL Assistant Operations Manager
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Staycations at Crockfords hotel made us feel so welcome and very comfortable. The hotel is well kept and clean with all the necessary safety measures in place during this Covid pandemic time. The services provided to us is ever so efficient and the front desk staff are friendly, helpful and diligent especially Miss Christine Loong. Thanks to her for all these years we've been patronising them.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Michael Duty Manager, Guest Services / Front Office at Resorts World Sentosa - Crockfords Tower
Responded 8 Feb 2021
Dear klutzo, Greetings from RWS! We appreciate the perfect rating and sharing your comments. We are ecstatic that you had a wonderful stay and you recognised our efforts in ensuring that we keep everybody safe. It is also great to learn that Christine and our team delivered the level of hospitality and warmth that we expect from our team. Your amazing compliments will be shared to all and this will surely encourage us to improve even further. Looking forward on your next staycation at Crockfords Tower, hopefully soon! Best Regards, Marco Lam - Operations Manager
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It's more like a small living room only separated by either a door(king size bed) or connected to the bed room(twin bed). Not those big dining table you are looking at. a small square table with a 3-2 seater sofa beside it.
There are more places to choose from in the Sentosa Island area.
PRICE RANGE
€567 - €704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crockfords tower hotel sentosa island
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
121
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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