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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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156 Reviews from our TripAdvisor Community

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Showing 156: English reviews
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Arkansas
Reviewed yesterday NEW

Our Church group of 11 checked in on Monday and left on Thursday (March 20-23)...rooms were excellent, clean, front desk was informative regarding nearby restaurants (LOVE the Chinese food!); breakfast was excellent. My bed was a little too hard after the first night and front desk provided a quilt as a padding....it worked! This hotel is midway between the Ark...

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Helpful?
Thank BeBee55
Garden City, Michigan
Reviewed 3 weeks ago via mobile

Nice facility. Provide wifi password but their network is not secure. Charged my debit card twice but staff at front desk knew nothing about it. Nice rooms. Good shower. Good heater/AC unit. Staff friendly but not too knowledgeable.

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Helpful?
Thank Alden P
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We are deeply sorry for your experience, and sincerely apologize. Our entire team thanks you for your feedback and business. We truly hope that you will give us another opportunity to serve you again so that you can experience how fantastic we really are.

Traverse City, Michigan
Reviewed 4 weeks ago via mobile

The super positive about HIE is that you know what you're getting. Clean and neat. The only downfall I see as a guy who's on the road a lot is that their rewards points and status don't really mean much anymore. On the night we stayed we asked for an upgrade as the hotel was clearly not sold out and...

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Helpful?
Thank Joseph L
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

As an IHG® Gold Elite Rewards Club Member, we truly value your feedback. We apologize that you feel that the HIE is inclined to say no more often now to our Gold members. During your stay an upgrade to a suite was not available because the hotel was in fact booked solid for the night. Holiday Inn express Richwood cares...

Gordonville, Pennsylvania
Reviewed 31 January 2017

We checked in on 11/17/2016 and checked out 11/20/2016. From check in to check out we got excellent service their were 48 of us, The staff was very professional and very helpful, and very friendly to all of us, our rooms were great very clean and comfortable even the bed. Got a great sleep love the Keurig coffee maker, mini...

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Helpful?
Thank joannestanley1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We loved having you as our guest. All the employees enjoy making the guest feel as if they are home. We look forward to seeing you the next time your travels bring you our way.

Beckley, West Virginia
Reviewed 27 January 2017

The rooms are nice, clean and comfortable. The staff are super friendly and helpful. The pool and fitness room are awesome. The hotel is very close to the interstate so yes it is a little noisy but, it is easy on and off. The dining area is roomy. As far as breakfast the first day it was good the second...

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Helpful?
Thank 981keithy
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We know that sometimes things go wrong that are out of our control but our entire staff always responds quickly and professionally to try and correct the issue. We truly appreciate your business and feedback and we hope to serve you again soon.

Berea, Kentucky
Reviewed 17 January 2017

very impressed with the great customer service. the women working the desk were very kind and the staff was great about letting my mom and my newborn wait in the breakfast room while I was at a funeral. the rooms were spacious and clean. the breakfast provided was good. we were very close to the highway but couldn't hear it...

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Helpful?
Thank Rosi F
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

It was great to hear that you enjoyed your stay with us and we were able to improve your trip. Our team takes pride in providing outstanding customer service to our guests. We hope to see you again under happier circumstances. We truly appreciate your business and feedback.

Reviewed 15 January 2017

Would highly recommend this hotel. The staff were friendly and went out of their way to accommodate us. The hotel was clean including the common areas. I observed the dining room staff constantly cleaning and checking food items to keep them refilled. The pool area was clean and in good condition as was the workout area. Our rooms were roomy...

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Helpful?
Thank Tiffany B
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Our team was thrilled to read your review. We truly thank you for your business and your feedback. We work hard to ensure that each guest has the best possible experience and finds our service to be of great value. We look forward to serving you again when visiting the Northern KY area

Loveland, Colorado
Reviewed 23 December 2016

We picked this location since it is the top-rated hotel mid-way between the Creation Museum and the Ark Encounter. "Scuffed" sums up my impression of the property. First, the positive: All of the staff we interacted with were pleasant. The hotel, room and pool were clean. Breakfast had hot cinnamon rolls. The not-so-positive: We were on the 2nd floor on...

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1Thank mnadig
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Our sincerest apologies for making you feel that our hotel won by default. We take pride in our hotel and situations like this rarely occur. Please know we will take your comments and work to make sure these issues don't happen again in the future.

Lakeland
Reviewed 19 December 2016

We stayed 3 nights at the Holiday Inn. Only 2 negatives. The highway can be a little noisy if you are very sensitive it. I usually don't care but I noticed it. the ac/heater unit is located below the window. What happens here is when it is on it begins to blow part of the curtains out as if the...

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Helpful?
Thank LAKFL
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hi LAKFL, Greetings from Holiday Inn Exp Richwood-Cincinnati S Walton, KY! I appreciate your efforts sharing your experience with us. I am sorry you did not have a comfortable and quiet stay because of the lack of soundproofing in the room and the curtain was not properly fixed. I will share your comments about this with our hotel owners for...

Colfax, California
Reviewed 28 November 2016

This hotel was great, I stayed for nine days for business and they were fabulous. Rooms were clean & comfy, breakfast was tasty & hot and lots to choose from . Also VERY easy to find from the freeway I would defiantly recommend.

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1Thank gvmommy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

Address: 12928 Frogtown Connector Rd, Richwood, KY 41094-8388
Region: United States > Kentucky > Richwood
Price Range: €127 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Richwood-Cincinnati South 2.5*
Number of rooms: 76
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Holiday Inn Express Hotel And Suites Richwood-Cincinnati South
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Richwood-Cincinnati South staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Richwood-Cincinnati South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room on the back side...I-71 runs along close...didn't hear any traffic noise...”
 of 5 bubbles BeBee55, 24 Mar 2017 | Read review
“Avoid highway, stay on top floor and walk softly :)”
 of 5 bubbles mnadig, 23 Dec 2016 | Read review
“Ask for room away from the highway.”
 of 5 bubbles LAKFL, 19 Dec 2016 | Read review
“Second floor was very quiet, not near elevators.”
  • 2 beds, a sofa, table and chairs, another comfy chair, microwave and fridge in room. Decent tv.
 of 5 bubbles momcat6, 9 Nov 2016 | Read review
“Request a room away from the elevator and ice machine.”
 of 5 bubbles georgeanddebc, 1 Nov 2016 | Read review
5 of 5