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The Phoenix Hotel Yogyakarta - MGallery Collection

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The Phoenix Hotel Yogyakarta - MGallery Collection
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3,187 Reviews from our TripAdvisor Community

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There are newer reviews for The Phoenix Hotel Yogyakarta - MGallery Collection
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Showing 2,140: English reviews
London, United Kingdom
Reviewed 28 August 2014

The Phoenix is a very good looking hotel with lots of charm - our bedroom came complete with many lovely touches and we had an enjoyable stay in this great city. However, as much as I would love to award The Phoenix a top rating, it is impossible to do so when the shower ran cold in the morning and...

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Helpful?
1Thank 001Celia
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear 001 Celia Thank you for sharing your impressions of our hotel. We appreciate your valuable comments on our hotel and we are sincerely sorry if we could not completely meet your expectations. We will try our best to be closer to perfection as it is our objective. We thank you for helping us in that process and wish to...

Zürich, Zurich, Switzerland
Reviewed 26 August 2014

Stayed here in July 2014 for the first 3 nights of our honeymoon. It's a classic hotel in colonial style. The rooms are quite small but clean. Very friendly and helpful staff. They arranged for our lost luggage to be retrieved from the airport. Prices are much lower than other "western" hotels in Indonesia (eg. Bali). Great food, large buffets,...

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Helpful?
Thank Stephan J
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Classic Colonial Style Greeting from Classic colonial style hotel in Yogyakarta… Thank you for taking the time to provide such positive feedback on your stay with us. I am pleased to hear you enjoyed your stay with us as you found the friendly and helpful staff and a great food . We will do our utmost to continuously perform...

Bangkok, Thailand
Reviewed 25 August 2014

Overall this is a good hotel. However it is neither a small luxury hotel nor a boutique hotel. Despite the emphasis put by Mgallery that it was built in 1918, don't expect anything historical really. There is not much "heritage" here. It is a very modern hotel built in an old fashioned, although quite pleasant, style. And it is, at...

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1Thank CPC1PCP1
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear PhPhPh_12 Thank you very much for sharing your experience. On behalf of the Phoenix Hotel Yogyakarta I would like to apologize for the disappointments that you have felt during your stay with us especially with our wifi connection and our restaurant service. Your review has given us motivation to reconsider some aspects of our service and will certainly help...

Vigo, Spain
Reviewed 23 August 2014

Really a five stars hotel.......very good restaurant and buffet, spacious and comfortable rooms, good atmosphere. The porters can do a better job......for example loading up suitcases instead of looking. In general the staff correct, well mannered and kind.

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Thank Ivillazon
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Tato37 Greeting from a Classic five stars hotel in Yogyakarta Thank you for your compliments of our associates. I will be sure to pass on your compliments to themas well as the remark to our bell boy team. You summarized very well in your feedback – excellent service from our porters, the gorgeous hotel and really a five stars...

Paris, France
Reviewed 23 August 2014

The hotel by itself is nice, but the staff is not very efficient and we always had the feeling they were trying to cheat on us. The transfert from the airport was invoiced twice the average price of a taxi, One day, they invoiced us the breakfast which was already included in the rate of the room, on the account...

Review collected in partnership with Accorhotels.com
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3Thank Phil393
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Phil393 Thank you very much for your review and the time you took for it. We are glad that you globally enjoyed your stay with us. Your compliments will boost the spirit of our staff to deliver their best. We do apologize for the inconvenience that you meet during your stay with us especially with our staff attitude. We...

Berlaar
Reviewed 23 August 2014

Famous charming hotel in colonial style at the outskirts of Yogyakarta. Small rooms, no view. Lovely restaurant at the fountain and patio. Photogenic pool after sunset. Good breakfast including eggs cooked to order. Excellent combination with the colonial Plataran Borobudur hotel. Hire a riksa bike for entering town.

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Helpful?
Thank GilsBerlaar
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Gilsberlaar I thank you to take the time to write a review. I am very pleased that you enjoyed every moments of your stay and that you enjoyed our ambience and breakfast that we served. Indeed we make a lot of efforts and it is rewarding to share your comments with the team. I am looking forward to welcoming...

Singapore, Singapore
Reviewed 23 August 2014

We spoke with a lady and her daughter from France while in the Phoenix. They had been staying in there for a few nights already, while on a month-long tour of southeast Asia. She rated the Phoenix as the best in her tour that included Singapore (where we come from), Ubud Bali, Lombok, and parts of Malaysia. We can't agree...

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Helpful?
Thank Colin C
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Colin C Thank you very much for such a wonderful description and your gracious comments about your recent stay. We could not expect a better review of our hotel. It is really appreciated that you have pointed out the level of service and its consistency. I have to say that I am privileged to work with a very dedicated...

Reviewed 21 August 2014 via mobile

This hotel is perfect in a lot of ways: they know that perfection is in little things: the turn down service at night, the fact that after three nights they know your taste and make nice suggestions of food and drinks, the preparation of their signature cocktail just in front of you and their variations in breakfast so you can...

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Thank Regine v
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Regine V Thank you for your beautiful review through Tripadvisor and for having recommended some our activities to other travelers. We highly appreciate your glowing review and for taking the time to let know how much you enjoyed your stay and nominate us as “Colonial luxurious hotel” We all look forward to welcoming you back home in not too...

Paris, France
Reviewed 21 August 2014 via mobile

We arrived to the Pheonix hotel after a 17 hour trip. It was a perfect stop to relax and enjoy Jogyakarta. The location is ok, just minutes away by cab from the city center. The rooms are clean and confortable. A minor detail would be to renew the bathrooms but overall it was good. What I like the most was...

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Thank the1travelreviewer
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear Thetravelreviewer Thank you for your fabulous comment for our hotel through Tripadvisor We appreciate your positive comments on The Phoenix Hotel. It is always rewarding for us to know that you enjoyed hotel’s facilities and services. Thank you for giving us the opportunity to serve you and we sincerely look forward to welcome you back in the near future...

Boston
Reviewed 19 August 2014

Stayed here recently for a couple days while we were exploring the temples in the region. Although the room was a little small, the property is so charming and lovely, I absolutely stay here again. Lovely service, amazing breakfast buffet, clean, comfortable room, and my room had a balcony where I could have my early morning coffee (was still a...

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Thank MC_Bos
Thomas_Evrard, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this review

Dear MC_Bos We appreciate the time you have taken to write this excellent review here on Trip Advisor and it was indeed a pleasure to read about your enjoyable experience at The Phoenix Hotel Yogyakata especially with charming and lovely property, lovely service, amazing breakfast buffet, comfortable room and relaxing massage. It is so nice to hear how much you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Paprika
Paprika
Cuisines: Fusion
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This legenderay hotel was initially built as private estate in 1918. Through the ensuing decades, the property changed hands a number of times, until a Dutch caretaker turned it into Pensioner Hotel. The Phoenix name was deliberately chosen by the last proprietor who hoped that it would remain intact forever, believing in the ancient myth of The Phoenix, the sacred fire bird symbolizing regeneration throughout eternity.The Phoenix Hotel is elegantly situated in down town Yogyakarta, the cradle of Javanese civilization. The legendary Malioboro Street is just nearby, while the world herigate Borobudur and Prambanan temples are only an hour drive. Yogyakarta's cultural heritage and picturesque settings emit a distinctive charm that seldom fails its visitors.The 144 beautifully appointed rooms are reflecting the ambiance of bygone era wrapped in modern comfort facilities, enabling its occupant to celebrate a glorious past without losing the beauty of contemporary living. ... more   less 

Additional Information about The Phoenix Hotel Yogyakarta - MGallery Collection

Address: Jln. Jenderal Sudirman no. 9, Yogyakarta 55233, Indonesia
Region: Indonesia > Java > Yogyakarta
Price Range: €61 - €117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenix Hotel Yogyakarta - MGallery Collection 5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Phoenix Hotel Yogyakarta
Yogyakarta Phoenix Hotel
Hotel Style:
#3 Business Hotel in Yogyakarta
#4 Luxury Hotel in Yogyakarta
#4 Romantic Hotel in Yogyakarta
#5 Spa Hotel in Yogyakarta
#5 Family Hotel in Yogyakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Phoenix Hotel Yogyakarta - MGallery Collection staff and other travellers.
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Questions? Get answers from The Phoenix Hotel Yogyakarta - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't skip the breakfast, if included in the room rates”
  • Rather off-putting
  • Clustered with mostly superfluous useless items.
  • Room 311, this door did not close. Annoying
  • Check and see how much space you can use on this desk
chicmec, 23 Apr 2017 | Read review
“MAKE SURE YOUR ROOM DOES NOT FACE AN ALLEY. There's nothing wrong with it but its better to face the grounds.”
725eveg, 14 Apr 2017 | Read review
“Take the rooms facing the pool.”
andrird, 12 Apr 2017 | Read review
“Hotel isn't a high rise. Rooms on first floor with a view of pool and some with a view of lawns are charming”
  • View from my room
  • My bedroom
swamiupendra, 7 Apr 2017 | Read review
“Go pool side, you have balcony and it is quiet morning and evenings.”
H0bie, 7 Apr 2017 | Read review
5 of 5