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The Ritz-Carlton Jakarta, Pacific Place

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#7 of 441 Hotels in Jakarta
Certificate of Excellence
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410 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Jakarta, Pacific Place
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Showing 342: English reviews
Level Contributor
1,092 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 504 helpful votes
Reviewed 17 June 2016 via mobile

Good checkin and check out. Excellent breakfast included. Wifi is free but v slow and went down one entire night which is problematic for a business hotel. Comfy room and bed. Very well appointed. Room service is good quality. System of many elevators to get to room is odd and can be confusing.

Helpful?
Thank jenabaindelhi
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear jenabaindelh, Thank you for taking the time to share your review in Tripadvisor. I am extremely sorry to hear about your internet experience. Please be rest assured that we have taken immediate action to rectify the issues and the speed has been elevated. I once again thank you for appreciating the room features and food and beverage selection. I... More 

1 review
Reviewed 16 June 2016

An amazing hotel with a very strategic location really close to anywhere in Jakarta. All the Staff are top notch and zzuuuuper nice!!! Very happy with the food especially in the club lounge. First time coming to this hotel and definitely going back!!!

Helpful?
Thank RzkRzk
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Ardika Rizki M, Thank you for taking the time to share your review In Tripadvisor. I am delighted to hear that you had a memorable experience with us. We pride ourselves on our friendly and attentive ladies and gentlemen who are always ready to create that lasting memory for our guests. We are delighted to know that you enjoyed... More 

1 review
Reviewed 15 June 2016 via mobile

Luxury hotel fancy facilities at the room and spacious The pool is quite just like private pool hmm They will serve you complimentary welcome drink and chill towel each you visit the pool. Their staff politely greet you each you meet them Luxury five star hotel.

Helpful?
Thank jesica1311
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear jesica1311, Thank you for taking the time to review your recent stay with us. We are delighted to know that you enjoyed the features of our hotel and its facilities. Over and above that our trained ladies and gentlemen ate always eager to make your stay comfortable and memorable. We look forward to welcome you soon. Best Regards, Patrick... More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2016

Really really great place to dinner...I went there with my ex boss, I had the best experience. start from the service, the food....just can't describe how best it was. The food...hmmm just made me drooling.... fantasitc job for you guys have done.....perfection is the word that make me want to came back...stay be the best..!!

Helpful?
Thank ritshen t
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear ritshen t, Thank you for your review and I am delighted to read that you hold such a high opinion of our restaurant. We pride ourselves on our friendly and attentive ladies and gentlemen who endeavors to provide all our guests with a memorable experience. During the month of Ramadan we have created an exclusive iftar venue “ Baharat”... More 

1 review
Reviewed 14 June 2016 via mobile

Accidentally Come to spa from the mall waiting my bore to wait my boyfriend who has business meeting at ritz. Cos the meeting was extended look around spa which is close from the meeting room. The reception name was Dwi was offering spa short service to killing my time. I am not really want sure honestly. But i just take... More 

Helpful?
Thank eli402
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear eli402, It is truly a pleasure to read this wonderful feedback. I cannot thank you enough for giving us such a nice review. We believe our ladies & gentlemen and their service is what sets us apart from the others, so your comments about our ladies and gentlemen is ever so rewarding for me. We have several specialized treatment... More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2016

i did not expect at first that a hotel room in the business center area could be so spacious until i stayed in this hotel. i really enjoyed my stay as the room is so well maintained and clean, good job for the cleaners. the staffs here are very friendly and attentive no wonder that this hotel becomes one of... More 

Helpful?
Thank Marek B
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Marek B, Thank you for taking the time to review your recent stay with us. I am delighted to hear all your wonderful comments, and it is a real pleasure to know that our level of service, dining and accommodation was at par with your expectations. We believe our ladies & gentlemen and their service levels is what sets... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2016

Great hotel with regards to the quality of the room, the service, the club floor, pool, spa and ambiance. The rooms are the best I've stayed at in Jakarta and the club floor delivers outstanding service of food and drinks. The welcoming staff member, "Yuqqe", was very helpful, meeting me at the door and escorting me to my room. I... More 

Helpful?
Thank Raymond C
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Raymond C, Thank you for taking the time to share your review. I am delighted to hear that you had a pleasant stay with us. We pride ourselves on our friendly and attentive ladies and gentlemen who endeavor to provide all our guests with a memorable experience. It is pleasing to hear you enjoyed our accommodation and the lounge... More 

Jakarta
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2016 via mobile

Never get bore to visit this place for office event Very close from my office in scbd stock exchange building First time try the spa during break meeting and make massage with nilom she so expert and release my tension in neck .the best part is nilom asking me if i want to have massage more intense in particular area... More 

Helpful?
1 Thank Mohan J
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Mohan J, Thank you for taking the time and reviewing your Spa experience. We have several specialized treatment which are appreciated and recommended. I would be delighted to pass on your positive comments to Nilam who would be thrilled to hear your. We look forward to your next visit for yet another memorable experience. Best Regards, Patrick Weder More 

Newcastle upon Tyne, United Kingdom
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 30 May 2016

Stayed here a couple of times in last few years when on business meetings in nearby offices. If you like big international luxury hotels, this is a very nice one with excellent facilities and dining. Staff are really excellent and Grand Club Rooms massive with luxurious bathrooms. The hotel is right next to the Pacific Place shopping mall and several... More 

Helpful?
Thank Alasdair E
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Alasdair E, Thank you for taking the time to review your recent stay with us. I am delighted to hear all your wonderful comments, and it is a real pleasure to know that our level of service, dining and accommodation was as per your expectations. We believe our ladies & gentlemen and their service levels is what sets us... More 

Kuala Lumpur, Malaysia
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 May 2016

Service here is implacable - they cater to just about anything to make your stay a great experience. For some reason service is much better in Indonesia. Nice large room with fabulous view. Great location.

Helpful?
1 Thank Ganesh L
PatrickWeder, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Ganesh L, All here at The Ritz-Carlton Jakarta Pacific Place joins me to thank you for taking the time to share your thoughts about your stay with us on Trip Advisor. I am delighted to hear all your wonderful comments, and it is a real pleasure to know that our level of service met your expectations. It is true... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 

Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €236 - €496 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#6 Spa Hotel in Jakarta
#7 Luxury Hotel in Jakarta
#14 Romantic Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Jakarta, Pacific Place staff and other travellers.
4 questions
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Questions? Get answers from The Ritz-Carlton Jakarta, Pacific Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher floor to see stunning city view at night!”
 of 5 bubbles HZ0407, 30 Nov 2016 | Read review
“Their restaurant at 6th floor”
 of 5 bubbles Rahadhian, 23 Oct 2016 | Read review
“try pool view”
 of 5 bubbles junkaimanishi, 5 Oct 2016 | Read review
“Do not choose room overlooking the center garden / park area if you do not like engine noise.”
 of 5 bubbles 403denish, 25 Sep 2016 | Read review
“Get a room away from the mosque, if you want peace and quiet.”
 of 5 bubbles ChristianMoss, 21 Sep 2016 | Read review
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