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Somerset Grand Citra

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Somerset Grand Citra
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114 Reviews from our TripAdvisor Community

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Showing 94: English reviews
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Bandar Seri Begawan
Reviewed 5 weeks ago

Good location and wonder full & help full staff. Good location and wonder full & help full staff. Good location and wonder full & help full staff. Good location and wonder full & help full staff. Good location and Good location and wonder full & help full staffwonder full & help full staff. Good location and wonder full & help...

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Helpful?
Thank PgSulaiman
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M Pg Suleiman, Greating from Somerset Grand Citra service residence Jakarta. We are glad that you’ve had a pleasant stay and we would like to thank you for taking time to share your invaluable comments. As we are committed to delivering the best possible service, we shall give your inputs utmost attention and draw on these as guidelines on...

Al Jubail, Saudi Arabia
Reviewed 18 January 2017 via mobile

The staff were excellent The room nice i face issue with bath room change the room immediately and up grade to upper one to satisfy me If i come back to Jak i will book again Near to two mall Security really i like them much

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Helpful?
Thank كونت ع
Management response:

Dear كونت ع, Thank you for posting a very pleasant feedback on Trip Advisor. We are extremely grateful for your kind comments and most delighted to learn that you enjoy your recent stay with us. We look forward to another opportunity to welcome you for another memorable stay. Thank you for sharing your feedback and we look forward to welcome...

Jakarta
Reviewed 3 January 2017

The apartment has a very good location. There are two big malls which are in walking distances (Lotte Avenue & ITC Ambassador). It's also located in Mega Kuningan area which are famous for upscale resto. However the unit is rather old. It's very spacious but you can tell that the quality are ageing. The carpet in the bedroom feel old...

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1Thank windrioindrasemp2017
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M windrioindrasemp2017, Thank you for your comments and Happy New Year. I hope 2017 bring along much possibilities and prosperity to you and your family. With reference to your comments we are happy to let you know that Somerset Grand Citra will start a renovation program by early 2017. As you mentioned our property has one of the best...

Jakarta, Indonesia
Reviewed 2 January 2017

The Equipment is old and room is smeely Bathup surfaces are dirty and noises from the wall / plumbing / water instalation AC is noisy and need to be clean Kitchen tools are old and ned to improve with the new ones

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Helpful?
Thank agnesn2017
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Ms. Agnes, Thank you very much for taking time to complete your survey on tripadvisor about our Somerset Grand Citra service residence. First of all, I would like to wish you and your family an happy new year for 2017. Unfortunatelly I noted that your experience to stay with us was not perfectly enjoyed due to the problem in...

Surabaya, Indonesia
Reviewed 28 December 2016

The location is very strategic in Kuningan area, near with offices and shopping centers. The street in front of it is often jammed. The rooms are a bit old, but quite clean and comfortable and the service is not bad.

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Helpful?
Thank Yustika M
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M Yustika, Thank you for your feedback and comments. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank...

Singapore, Singapore
Reviewed 13 December 2016

Rooms look and feel old. Dated. needs renovation. There's no TV in bedrooms. The beds are thin and awful and only 2 pillows provided. Generally disappointed with the stay. Location is near mall and eating places.

Review collected in partnership with this hotel
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Helpful?
Thank Chee Meng L
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr. Chee Meng, Thank you for your feedback . I am indeed embarrassed to know that your stay did not meet your expectations. We always want our guests to leave our property with a positive experience, but unfortunatelly sometimes we fail in our comitments. I took note about your comments for our beds and matress conditons and also about...

Reviewed 6 December 2016 via mobile

We booked a one bedroom apt with breakfast through Agoda yet being assigned to a two-bedrooms apt instead so we invited another couple friend to stay at the extra bedroom. The apt is huge, there's en suite bathroom in the master bedroom coupled with a bathtub and closed shower area while the bathroom for the second bathroom has bathtub with...

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Helpful?
Thank LilyMuti
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Ms Lilymuti, Thank you for the feedback again. I am indeed happy to know that your stay meet your expectations. We always want our guests to leave with a smile on their face from our property. We have noted your comments on our property adn security Department and Procedures , I already passed your comments to our Security Manager....

Reviewed 4 December 2016

Glasses were missing in the apartment and had to call twice to finally get some. Waited for an hour an a half for a hair dryer and non came despite calling the house keeping for 3 times. In the end left the room with wet hair...

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Thank Manwo
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear M Manwo, Thank you for the feedback again. I am indeed embarrassed to know that your stay did not meet your expectations. We always want our guests to leave with a smile on their face but sometimes we fail ,I understand your frustrations. We have noted your comments on our property conditions, we are very sorry to see that...

Jakarta
Reviewed 3 December 2016

It was good but less than my expectation. They have to improve the hospitality of their staff so we can enjoy during our stay here. as a 4star serviced apartment they could do better with the amenities and the interior inside the room.

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Thank Fitri R
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Ms Fitri, Thank you for the feedback about your stay in our Somerset Grand Citra property. I took good note of your comments about the service which has been delivered to you and I would like to apology for this inconvinience. I also forwared your comments to our Guest Service Department in order to review what was specifically the...

Jakarta, Indonesia
Reviewed 28 November 2016

Have great time while in somerset keep it up, hope you could keep that service, and wait for any promotion,good staff good food,nice ambience,good location but the traffic during the rush hour was so bad,

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Thank danielsR6068DO
patrick L, Directeur général at Somerset Grand Citra, responded to this review

Dear Mr.Daniel, Warm Greetings from Somerset Grand Citra Jakarta, Thank you for your time to share your experience while staying with us and I am glad that our service complies with your expectations. In order to get better benefits and specific promotions in order to stay with us agian, I’ll take this opportunity to invite you to become a member...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Spa
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Somerset Grand Citra is located in Central Business District and conveniently close to the Convention Center, Embassies, Shopping Centres, and a wide variety of dining and entertainment. Ideal corporate housing for business travel, project assignment and relocation. A welcome and refreshing alternative to the hotel, Somerset Grand Citra offers the opportunity to enjoy the dynamic city life while living in the spacious comfort of a private residential apartment. ... more   less 

Additional Information about Somerset Grand Citra

Address: Kav. 1, Kuningan Jln. Prof.Dr Satrio, Jakarta 12940, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €56 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Somerset Grand Citra 3.5*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Asiatravel.com Holdings and Agoda so you can book your Somerset Grand Citra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Grand Citra Hotel Jakarta
Somerset Grand Citra Jakarta
Hotel Style:
#103 Spa Hotel in Jakarta
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Questions & Answers

Questions? Get answers from Somerset Grand Citra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean & spacious”
 of 5 bubbles PgSulaiman, 23 Jan 2017 | Read review
“Housekeeping should ensure to replace all used items in the apartment”
 of 5 bubbles abdulrahmanmoham2016, 16 Nov 2016 | Read review
“picture and room condition is not same.. ”
 of 5 bubbles , 27 Sep 2016 | Read review
“Facing Swimming Pool & The Ascott”
 of 5 bubbles kimmi-ckj, 23 Sep 2016 | Read review
“The room is not properly managed. Some appliances are not working. The cleaning service is not good either.”
 of 5 bubbles yml813, 12 Jun 2016 | Read review
5 of 5