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Ascott Jakarta

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#41 of 441 Hotels in Jakarta
Certificate of Excellence
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Ascott Jakarta
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158 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Jakarta, Indonesia
1 review
Reviewed yesterday NEW

I stayed in 2 bedroom apartment. I must say, its more like a hotel. Great staff, fully serviced, breakfast included. Especially if you on your own because the location can't be beaten, being right next to a huge shopping center with all kind of good food. Very happy here.....

Helpful?
Thank hmblakeway
Suffolk, Virginia
1 review
Reviewed yesterday NEW

Stay there last week! Having a super quick and comfy check.in with Jonathan from front desk! Explain things very well The room is quite spacious , however not clean enough , the housekeeping need to pay attention to the amenities and the towel. Breakfast is not really good,but still can fill up your belly tho! Easy to go anywhere! now... More 

Helpful?
Thank PFrank123
Shanghai, China
1 review
Reviewed 1 week ago

Want a bathrobe? Don't count on getting on placed in the room consistently. I stayed for 1 week, and EVERY SINGLE DAY I had to ask for a bathrobe to be sent to the room. Want water in the room? Don't count on getting the water bottle replaced unless it is asked. Need to use the iron and ironing board?... More 

Review collected in partnership with this hotel

Helpful?
Thank martin_siaw
Management response:

Dear martin_siaw, Thank you for sharing your experience to TripAdvisor community I am terribly sorry to hear that you did not enjoy your recent stay at Ascott Jakarta. It certainly appears that there has been lapses in our service standard during your one week stay with us We also received your feedback from our survey on Monday 21 November 2016... More 

Level Contributor
637 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 399 helpful votes
Reviewed 1 week ago via mobile

It's right next to grand Indonesia and thus close to plaza Indonesia. It's a serviced apartment which is great cos it has a washing machine in the apartment. It serves a light continental breakfast which is good enough for light eaters but you can order for omelette and eggs.

Helpful?
Thank Julian F
Management response:

Dear Julian F, Thank you for taking the time to share your recent experience with us and our TripAdvisor community. I’m pleased that you were able to make the most of your stay and were able to explore near by malls with our strategic location. We serve Continental Breakfast and supplement it with two or more hot dishes. While egg... More 

Melaka, Malaysia
1 review
Reviewed 3 weeks ago

Rooms are neat, clean toilets, comfortable mattresses, everything complete, very suitable for couples to honeymoon. I suggest all ascott staying at hotel, shopping nearby only.If want to spend luxury goods this is the perfect hotel for you.

Review collected in partnership with this hotel

Helpful?
Thank Hanafi I
Management response:

Dear Mr. Hanafi I, Thank you very much for such a great review on a recent stay you had with us at Ascott Jakarta It certainly sounds like we have met your expectation and I’m glad that you enjoyed the spacious apartment, the facilities and the convenience of having access to our strategic location. You can sign up to become... More 

Surabaya, Indonesia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

This building set as apartment but we can stay like a hotel. one night is fine. Stayed one night at 2 bed-room apartment. There are 2 bed-room which main bedroom is kingsize bed with big bath room (bath tube, shower room and toilet separately). The second bed-room is twin-bed with slightly small bathroom (you can access this bath room from... More 

Helpful?
Thank Hermanto K
Management response:

Dear Hermanto K, Thank you for staying at Ascott Jakarta and sharing your feedback to TripAdvisor members I’m glad that you enjoyed the spacious apartment, the facilities, and the convenience of our location to Grand Indonesia Mall/Plaza Indonesia/Thamrin City. Your kind words on our staffs will be shared which I am sure will encourage them to serve our guest better... More 

Yogyakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 25 October 2016

This is service apartment with luxury items, the location is very good just cross a road and through car park which security will help you crossing the road will be Grand Indonesia. Hotel provide nice large TV I guess (46 inch) so bring your own movies in USB to get HD quality :)

Review collected in partnership with this hotel

Helpful?
Thank 194mrr
Management response:

Dear 194mrr, Thank you very much for staying at Ascott Jakarta and sharing your kind words to TripAdvisor readers. I am happy to learn you loved our location and were impressed with the features and facilities our serviced apartments provide. I am sure enjoying great movies, exploring shopping malls with its variety of restaurants and our attentive staffs will be... More 

Antwerp, Belgium
1 review
Reviewed 19 October 2016

With full expectations I went to this "hotel". Already the entrance showed me I did not had to put my expectations to high. Only the lobby was ok. Nice staff and now I told you most of the possitive things about this place. One thing more, the location is also good. This hotel needs a total renovation, old rooms, there... More 

Review collected in partnership with this hotel

Helpful?
Thank wildemeerschm
Management response:

Dear Wildemeerschm, Thank you very much for staying with us recently and your valued feedback shared to us It is very unfortunate that we fell short of your expectations and I am sorry to hear for your disappointment. As we are a Serviced Residence, we have a different concept of the apartment/rooms and the facility compare to hotel. I am... More 

London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2016

Good hotel with excellent helpful staff. The room is very spacious and near all the shopping malls. Quiet hotel with a nice sized gym and a little shop located on site. Food is ok for Asian visitors, but needs more of a selection for western visitors. Pool area needs a fresh lick of paint and a little tidy up. Good... More 

Helpful?
1 Thank Michael H
Management response:

Dear Michael, It is great to read that you enjoyed your stay especially for our center location, spacious room, and others. I am certain that Ali will smile hearing you mentioned his name for an excellent staff. Thank you for your kind words shared to TripAdvisor Swimming pool is in our plan to touch up the paint while breakfast suggestion... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 October 2016

We stayed in the 3 bedroom unit and it was very spacious with nice classy decor. The staff were very attentive, right from registration to check out. Breakfasts was fine but if you're staying there for longer than 3 days then it could get boring. Location wise, the property is strategically located right opposite shopping malls and other hotels. Would... More 

Helpful?
1 Thank Tina J
Management response:

Dear Tina, Thank you very much for sharing your experience and recommending Ascott Jakarta for family holidays in TripAdvisor. It was lovely to read that our team made it nice and easy on your arrival and during your stay with their attentiveness. I will certainly share your kind words to our them I am also glad that you enjoy the... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €84 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#39 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“talk to the staff. They are great”
 of 5 bubbles hmblakeway, 1 Dec 2016 | Read review
“Great location for business and shopping, excellent views, not a good pool area.”
 of 5 bubbles A3933ELmichaelh, 17 Oct 2016 | Read review
“Keep on every thing is e xcellent ”
 of 5 bubbles 939ghadaha, 15 Sep 2016 | Read review
“3 bed rom Apartment. ”
 of 5 bubbles 187abdulrazaqa, 10 Sep 2016 | Read review
“Excellent ”
 of 5 bubbles ibrahim902, 26 Aug 2016 | Read review
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