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Ascott Jakarta

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#40 of 453 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Ascott Jakarta
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199 Reviews from our TripAdvisor Community

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Showing 166: English reviews
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Bali, Indonesia
Reviewed 2 days ago NEW

Great location if you like shopping. The staff are welcoming and friendly. Rooms are a great size with all your needs like being at home. Bedsheets are to small for the size of bed. Room service is basic but tasty.

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1Thank Neil G
Singapore, Singapore
Reviewed 5 days ago NEW

A preferred choice for a place to stay for my family due to its central location to the Grand Indonesia and Tamrin City Malls. The customer service are excellent and the bedrooms are very comfortable.

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1Thank rauzib
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Rauzib, Thank you for making Ascott Jakarta as your accommodation choice in Jakarta Your kind comments on the hotel’s strategic location, our comfortable bedroom and excellence service from the staff are very much appreciated. Thank you for rating Ascott Jakarta as a great value to stay in Central Jakarta I have shared this review with the team and all...

Shanghai, China
Reviewed 1 week ago

my laundry was not ready on the day I checked out. they arrange it to be sent to the place i pikced and delivered as promised. the money I misplaced in one of the pocket of the jeans that I have sent to the laundry was also sent back along with the clean clothes. two thumbs up for the housekeeping...

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Thank 705sitim
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear 705sitim, Thank you for your great review towards our Property. We are very delighted to hear your comments on the service level and We truly love to create memorable experiences for our guests. Honesty is the part of our uniform to deliver excellence service to our guest. I will be sure to share your compliments with our team especially...

Singapore, Singapore
Reviewed 2 weeks ago

Ascott Jakarta is located at the heart of Jakarta's business hub. Friendly and very helpful staff. The rooms are clean and big. The establishment is quite modern and they provide an excellent wifi access. However, in my opinion the restaurant could be more improved. Otherwise, although it was a very brief stay, I most enjoyed it.

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Thank JaydenAung
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear JaydenAung, Thank you very much for choosing our property for your accommodation need in Jakarta. We truly appreciate hearing from our valued guests and thank you for taking the time to share your wonderful experience for the service from our Staff, the room and our premium location meet your expectation. Please be assured that I will convey your feedback...

Kuala Lumpur
Reviewed 3 weeks ago

Location is the factor with the front mall with expensive n branded goods and at the back with a day to day Indonesian n cheap goods available. Hotel is clean but restaurant has only small variety and the food for room service is at a minimum.

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Thank norazams2017
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Norazams2017 Thank you for sharing your stay experience, We were delighted to learn that you enjoyed your stay with us and especially our premium location surrounded by shopping Mall. I have noted for your feedback of the need to improve variety of menu for room service. We will share your feedback and shall work towards an improvement. Once again,...

Singapore, Singapore
Reviewed 15 February 2017

Location is the main strength, the rest is just average or below. Foods are very terrible, ordered sandwich from room service but cold and has hair inside. The hair dryer also did not work even after with the replacement.

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Thank risyaj
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Risyaj, Thank you for your sharing your stay experience and We are very sorry to hear about your food order which was unacceptable. Please be assured that I will convey your feedback to our restaurant provider and my team as well related with the room equipment for an improvement. Receiving feedback from our residents motivates us to further improve...

Taif, Saudi Arabia
Reviewed 7 February 2017

The restaurant was very bad. There was no juice. The food was not as expected and not delicious. The other services were very good. I'm pleased to the stuff and the hospitality. Thank you. Best regards

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Thank saeeda952
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Saeeda952, Thank you for sharing your stay experience to TripAdvisor community Continental Breakfast is provided for breakfast and supplement it with four hot dishes and egg stations. I am sorry that you consider the food was not as expected and not delicious as well as running out Juice when you approached the juice area. Please be assured that your...

Malaysia
Reviewed 5 February 2017

I arrived very early, and when told that my apartment wasn't ready, I was able to upgrade to a premier 2 bedroom apartment for a nominal fee - it would have been nice to receive a complimentary upgrade though! The apartment was extremely spacious, with high quality fittings I was hosting a dinner for 20 in the apartment, and the...

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Thank WanderingGourmand
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear WanderingGourmand, Thank you very much for sharing your experience stay to TripAdvisor community I am pleased to hear that our Team were accommodating and helpful during your stay and that you like the spacious room and quality fittings. Despite that we do not allow for small gathering (entertaining) in each rooms for the comfort of other guests who are...

Indonesia
Reviewed 5 February 2017 via mobile

Located next to Grand Indonesia mall & Plaza Indonesia mall & Hotel Indonesia Kempinsky. The apartment offers quick check in & the studio room is spacious & has complete furnished kitchen amenities & laundry machine. It has a living sofa & working round table. Mineral Water is in hot & cold water dispenser so no need to worry about running...

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Thank ksw-notes
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear KSW-Notes, Thank you for such a wonderful review on a recent stay you had at Ascott Jakarta We’re so Glad to know that you had an enjoyable stay and enjoyed the facilities of our apartment. Our location is one of the highlight as malls only less than 5 minutes walking distance. If you are not a member of Ascott...

Reviewed 4 February 2017 via mobile

My stay is for 2 months on business. Great location, at the heart of Central Jakarta. Malls are just a few minutes walk, Grand Indonesia is just across the street. Room is big and very liveable. Daily buffet breakfast, good gym, spa and pool. Staff is very warm & courteous. I love my stay here, it really feels like home.

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Thank Monta C
Abdul Haris S, Assistant Residence Manager at Ascott Jakarta, responded to this review

Dear Monta C. Thank you for making Ascott Jakarta as your choice and write this review. We are delighted to know from our visiting guest, that you really enjoyed the ambience of our property and the facilities. Many thanks for your positive and fabulous review and I will share your kind words with the team, as it is certainly the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Ascott Jakarta is located in exclusive retreat, in the heart of the city’s business and shopping district: (Plaza Indonesia Shopping complex, Grand Indonesia Shopping Complex, Jakarta City Center Shopping Mall), Embassies and a wide variety of dining and entertainment, It meets your every need, the services and facilities are luxurious, extensive and personalized. You can indulge in the exclusive lifestyle of Ascott Jakarta while enjoying the energy of this dynamic city. ... more   less 

Additional Information about Ascott Jakarta

Address: Jln. Kebonkacang Raya no. 2, Jakarta 10240, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €102 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Jakarta 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Ascott Jakarta Hotel Jakarta
Ascott Hotel Jakarta
Hotel Style:
#13 Family Hotel in Jakarta
#28 Business Hotel in Jakarta
#39 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Jakarta staff and other travellers.
3 questions
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Questions? Get answers from Ascott Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Average n need to bring in slippers as the marble floor is too cold and only a small carpet covering the room”
 of 5 bubbles norazams2017, 25 Feb 2017 | Read review
“if you are in a large group or entertaining, it is worth paying a little extra to secure the Premier apartments in each category”
 of 5 bubbles WanderingGourmand, 4 Feb 2017 | Read review
“Spacious and comfortable ”
 of 5 bubbles Satisfactory07, 14 Jan 2017 | Read review
“i stayed a studio. it was bigger than i expected and love the bathroom! it"s spacious.”
 of 5 bubbles lyta03, 9 Jan 2017 | Read review
“Pillow might be too soft for Asian's liking. Try asking for a harder pillow.”
 of 5 bubbles mingkaih, 21 Dec 2016 | Read review
5 of 5