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The Hermitage Jakarta

405 reviews
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Traveller (589)
Room & Suite (352)
Dining (163)
Overview
  • Excellent76%
  • Very good20%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop bar”(50 reviews)
“la vue”(14 reviews)
“colonial style”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (405)Write a Review
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63
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All reviewsrooftop barla vuecolonial stylebunga rampaicourtyard cafementeng areaheritage buildingbeautiful hotelwhite colormodern amenitiesspecial hotelquiet streetspg hotelseparate living roomclassic hotelbusy citysmall things
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1 - 5 of 349 reviews
Reviewed 6 days ago

I really enjoyed my stay in the Hermitage. The hotel setting very nice and cosy with very nice colonial setup. The staff were very friendly and helpful. Definitely a great stay. Note: The breakfast is good enough but could be better if you compare to...More

Review collected in partnership with this hotel
Thank Jason L
Response from Hermitage_Jakarta, General Manager at The Hermitage JakartaResponded 6 days ago

Dear Jason, thank you kindly for your feedback and we appreciate especially the favorable comments about the hotel decor and the associate. We also acknowledged your feedback about the breakfast and we will look at it together with the culinary team. We wish you a...More

Reviewed 1 week ago

The staff is knowledgeable, efficient. Communication skill is high. Warm, cozy modern but homey. . The room is big and clean, the sheets are clean. The location is great, just 2 km from grand Indonesia. I will definitely go back.More

Review collected in partnership with this hotel
1  Thank Bryan S
Response from Hermitage_Jakarta, General Manager at The Hermitage JakartaResponded 6 days ago

Dear valued Guest, thank you for taking your time to share some aspects of your recent stay. We appreciate you especially point out the communication skills and the efficient and knowlegable staff. We look forward to your return stay and till then wish you a...More

Reviewed 1 week ago via mobile

For a five star hotel this is absolutely not worth your money. Really bad service. Absolutely not of what we hoped for.... Food was ok, but had to ask for it 4x after we ordered. No cutlery, no napkins. Staff running around but very disappointing...More

4  Thank chantalcloo
Response from Hermitage_Jakarta, Rooms Manager at The Hermitage JakartaResponded 1 week ago

Dear chantalcloo, First of all I would like to extend my true apologies for the inconvenience, we have convey the message to our respective departments. Please note that providing the highest level of hospitality is our number one priority and hearing your feedback is something...More

Reviewed 2 weeks ago via mobile

We've had an amazing stay at the Hermitage. Boutique style, a point of difference vs all other luxury hotels in Jakarta, beautifully restored historical site, keeping the original architecture in tact while modernise it with subtle touches. Don't miss the sunset (and the sunrise) from...More

Thank Ekhman M
Response from Hermitage_Jakarta, General Manager at The Hermitage JakartaResponded 1 week ago

Dear valued Guest, once again happy belated birthday and we are pleased to read that you enjoyed your special time with us. Thank you for sharing your feedback and commenting on our unique design and style of the hotel which offers a true difference to...More

Reviewed 2 weeks ago

This is a relaxing and non-pretentious hotel in a big, busy city. Staff provide a real boutique family feel. Helpful, friendly and full of tips and advice, Food is excellent. Benefits from not being in city but very close.More

Review collected in partnership with this hotel
Thank andrewaX5069SA
Response from Hermitage_Jakarta, General Manager at The Hermitage JakartaResponded 1 week ago

Dear valued Guest, Thank you kindly for sharing your comments and highlighting so positively on our associates. Feedback like yours motivates all of us to continue striving for the best personalized service we can give to all our guests, as we believe this has great...More

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Traveller (589)
Room & Suite (352)
Dining (163)
Pool & Beach (59)
Hotel & Grounds (406)
Bathroom (29)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Spa
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Restaurant
Outdoor pool
Details
Price range
US$131 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Jakarta
#7 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$131 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Jakarta
#7 Spa Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Map
Satellite