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Grand Mercure Jakarta Harmoni

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925 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Jakarta Harmoni
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Showing 630: English reviews
cirebon
Reviewed 17 January 2017 via mobile

A new hotel in the center of Jakarta. Close to anywhere, with choices of public transportation. Just in front of transjakarta shelter. Taxi is easy to get. Smooth check in, in big and beautiful lobby. Smiling front desk agent welcoming you. But, no welcome drink?!? Room is spacious. Bathroom is big and nice with complete amenities. Bathrobe and slipper is...

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Helpful?
1Thank Etank14
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr / Ms. Etank14, Thank you for staying with us and taking your time to express your important feedback on Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you and we...

Reviewed 11 January 2017

Stayed here for a transit in Jakarta, it was lovely and nice, simple modern hotel. The rate was great, you get more than what you pay. Room is generously large, comfortable and clean. No breakfast was had, as I left early in the morning. I would recommend readers to stay in this hotel.

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Helpful?
Thank Mike B
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr Mike B, Thank you very much for taking the time to write this review of our Hotel. It is such an enormous pleasure to see our guests enjoying their time here at Grand Mercure Maha Cipta Jakarta Harmoni. We are delighted to read that you had great experiences, and were especially impressed by our hotel’s services and facilities....

Jakarta, Indonesia
Reviewed 8 January 2017

All the staff very friendly. Mostly front desk staff with name Wahyu & Topik, they are very helpful and friendly. Quick check in process. They are very care of what i need and give all the information clearly. Nice and clean room. Good taste and variety on food menu. So worth it and very recommend. For sure i will be...

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Helpful?
1Thank DytaZahra
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear DytaZahra, Thank you for your expressing your appreciation of the excellent service at Grand Mercure Maha Cipta Jakarta Harmoni. All our teams regularly review and monitor performance to ensure the highest standards. I have passed on your praise to our teams Mr Wahyu and Mr Taufik in Front office department, and both are proud to be recognized. We thank...

Jakarta, Indonesia
Reviewed 7 January 2017 via mobile

Attentive, professional, and friendly staff. Clean and modern room design and super comfy bed which i really love. Complete breakfast buffet set. kind of boring though, but its okay since I stay here for a total 7 weeks here last year. No complaint! Super crowded at breakfast since this hotel is so popular with company or goverment event and hosted...

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Helpful?
Thank dharou
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear dharou, I appreciate the time you have taken to write this gracious review for Grand Mercure Maha Cipta Jakarta Harmoni during your stay with us. We are glad you found the location is an advantage for you. Our Hotel is strategically located between central business district and shopping center are as well as the Jakarta tourism place. It is...

Reviewed 6 January 2017 via mobile

when i was there first came for business. the concierge helpfully asst me for luggage and him escout to front desk. the guys friendly really care about my preference him gave room and fast checked-in , im so glad when i request for the wake up calls the staff gave me suggestion for transportation and arrange the time so i...

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Helpful?
Thank rahadian04
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear rahadian04, Thank you for staying with us and taking your time to write your comment in Trip Advisor. We are glad to hear that you really enjoy stay in our hotel. We are delighted to know that you are pleased and satisfied with our product and service as well. We always try to give our best service for our...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 5 January 2017 via mobile

I stayed at this hotel for 3d2n and it was a great stay. The accomodation of this hotel is great. The staff really friendly. This hotel location is in the heart of jakarta. Easy access to any major attraction in jakarta. Will come back in near future.

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Helpful?
Thank roy_zulkarnain
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Pak Roy Zulkarmain, We are pleased that you have enjoyed your stay here with us recently and thank you for taking the time to express your experience in Trip Advisor Be rest assured that your next stay with us will be more pleasurable and memorable one. We look forward to welcoming you back in Grand Mercure Jakarta Harmoni. Best...

Reviewed 4 January 2017

Location is good but terrible service. I found the people rude and they were not friendly at all. We had booked a room with breakfast included and they told us that the breakfast was not included. The people were just not friendly and everything felt very commercial.

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Thank Tee S
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Ms. Tee S, Greeting from Grand Mercure Jakarta Harmoni Thank you for sharing your experience through Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to...

Jakarta, Indonesia
Reviewed 29 December 2016 via mobile

Great staff, really friendly and helpful. This hotel is really clean, spacious room, and the most important really strategic location. The are gajah mada plaza in front of the hotel. I will be back again soon!

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Thank Alfadli788
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. Alfadli788, I appreciate the time you have taken to write this gracious review for Grand Mercure Maha Cipta Jakarta Harmoni during your stay with us. We are delighted to know that our hotel is your first choice if you visit Jakarta. It is always valuable to hear from you how much you have been pleased by both our...

Pickering, Canada
Reviewed 29 December 2016

We checked in smoothly on Christmas day, got an upgraded room as a gold member, spacious deluxe room, pretty quiet although the room was close to the elevator. Noticed a leak in bathroom sink, but got look after immediately. Breakfast was great, tons of variety with a great cappuccino machine (wished the staff was there had served it). A decent...

Review collected in partnership with Accorhotels.com
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Thank Sujanti K
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Ms. Sujanti. K, Greeting from Grand Mercure Jakarta Harmoni Thank you for sharing your experience through Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to...

Denpasar, Indonesia
Reviewed 28 December 2016

I usually stay in this hotel when doing travelling business. the room and the ambience is so peaceful. Higher you get the rooms level it is more comfortable and good sight seeing from the window. However, it was take some times when I ordered in room service dining. more less take 30 minutes long to wait. Recommended for business travelers.

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Helpful?
Thank bamzkie
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs. Bamzkie, Thank you for choosing Grand Mercure Jakarta Harmoni as the hotel of choice for your recent stay and I appreciate the feedback on the hotel through TripAdvisor. I am delighted that you had experience our Grand Mercure warm & caring service throughout the stay. We are so happy your comment about the room. Apologize about the room...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Mercure Jakarta Harmoni

Address: Jl. Hayam Wuruk 36-37, Jakarta 10120, Indonesia
Region: Indonesia > Java > Jakarta > Gambir
Price Range: €54 - €107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Agoda so you can book your Grand Mercure Jakarta Harmoni reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#31 Business Hotel in Jakarta
#47 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Jakarta Harmoni staff and other travellers.
10 questions
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Questions? Get answers from Grand Mercure Jakarta Harmoni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level rooms is better for sight seeing.”
 of 5 bubbles bamzkie, 27 Dec 2016 | Read review
“higher floors with city view”
 of 5 bubbles ayu208, 27 Dec 2016 | Read review
“Rooms on the south side are quieter”
 of 5 bubbles 735049639, 1 Dec 2016 | Read review
“ask for a quiet room away from the lifts”
 of 5 bubbles yasmin7862016, 14 Nov 2016 | Read review
“If you want a quiet sleep, get a room at the upper floors and away from the street”
 of 5 bubbles bobpal, 3 Oct 2016 | Read review
5 of 5