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Crowne Plaza Hotel Jakarta

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Crowne Plaza Hotel Jakarta
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527 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Singapore, Singapore
Reviewed 6 June 2012

This is one of the worst 5 star hotel in Jakarta. Dirty bath tub is there for the sake of being there. Its clearly not one that you would there lie down after a day of work or shopping. I have stayed here many times and I can tell you, almost all rooms are the same! Wifi issue. My room...

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Helpful?
1Thank Eldwin
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Eldwin, Thank you for your feedback, I sincerely apologize for the inconveniences caused during your stay. We will convey your comments to the Department concerned to take serious action. Your feedback will certainly motivate us to improve and provide better services for our guests. In regard to Wi-Fi service, please be informed that we have just installed the wifi...

San Jose, California
Reviewed 18 May 2012

Stayed with friends here for 3 nights. Clean and Spacious room with really nice staf. Location is right there in the middle of everything, I mean it's easy to get to anywhere n Jakarta. Breakfast was good with again, really nice staf. Had a little problem with shower head that just couldn't hold up, you either hold it or just...

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Helpful?
1Thank ootgoody
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ootgoody, Thank you for the time to convey your positive feedback . We are pleased that you had a pleasant experience during your stay and take your comment about our staff service as a compliment. We will reiterate room checking procedure to our Housekeeping Department to ensure that facilities and service in guest rooms are in their prime condition...

Depok, Indonesia
Reviewed 17 May 2012

I'm planning to use my Reward Night on Crowne Plaza Jakarta and I intend to upgrade the room to their club suite by paying the upgrade cost. I phoned to the hotel and it seems that it would be the first time for them that there's a customer who would upgrade their reward night so they seemed confuse in answering...

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Helpful?
2Thank virtualaris
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Virtualaris Thank you for your valuable comment in regards to upgrading reward night redemption procedure and sincerely apologize for the inconvenience caused. In fact, room upgrade procedure is in place, however, our Front Office staffs fail to implement the procedure correctly. Rest assured that the matter has been addressed and reiterated by our Priority Club Rewards (PCR) Champion to...

Boston, Massachusetts
Reviewed 4 May 2012

The friendliness and attentiveness of the staff of this hotel cannot be emphasized enough! Everyone is kind, smiling and ready to help. Unfortunately, this cannot do much for the rooms. We cut a weeklong stay to two nights due to the depressing condition of our two rooms. We asked to be relocated to another room, only to find it in...

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1Thank WorldJNM
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

WorldJNM, Thank you for your feedback and sincerely apologize for the inconveniences caused during your stay. We will take your comment on our staff service to guests as a compliment and will keep up with our service standard at all times. Refer to your feedback on our tired room condition, we are pleased to inform you that room refurbishment including...

Alto, New Mexico
Reviewed 4 May 2012

It has certainly been a while since I've seen you-10 years you say? Wow the time has gone by fast-but sorry, I have to say the years have not been so kind to you. You are still a class act, from the grand entrance, to the classy elevators, but as a friend I have to say you are looking a...

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Thank Dan A
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

MakinanDan, Thank you for returning to Crowne Plaza Jakarta after such a long time and also the time to convey your positive feedback on our hotel appearance. Your feedback will certainly motivate us to speed up our room refurbishment plan which will take place within this year. We sincerely hope you will see a fresh transformation of our rooms on...

Canandaigua, New York
Reviewed 3 May 2012

Stayed here for two weeks in mid-december on business. The hotel was pretty much as expected for a Crowne Plaza, and probably above average for the area from what I was told by a colleague who had to switch hotels. Though the room was a little dated, everything was clean and orderly, and staff was overall friendly and helpful. The...

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3Thank Hotel_Hank
Kuala Lumpur, Malaysia
Reviewed 6 April 2012

Decent hotel, some floors are really old, and some look recently refurbished. Lack of an LCD TV was a little of a turn off The bathroom really looks like it was from 1999.

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Thank gdavid87
Singapore, Singapore
Reviewed 28 March 2012

Stayed at Crowne Plaza recently as the conference was held in the hotel. Check-in and check-out was speedy and friendly. I would recommend booking the Silverbird airport limo through the hotel for a hassle-free airport transfer experience. The cost is about the same as booking the Silverbird limo service at the airport counter. We paid about Rp 230,000 one-way. The...

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Helpful?
Thank wendywelding
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear wendywelding, Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you were...

GOLDEN
Reviewed 19 March 2012

this was my first trip toJakarta, and I was spending one night and then leaving about midnight the next night. I wanted to take a tour of jakarta, and asked for advise from the conceirge before arriving. They sent me a list of tours and helped me arrrange one. I asked for a late check out, and they were very...

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Thank Lack of screen name
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Sir, Thank you for your positive feedback, we are pleased that you enjoyed your first visit to Jakarta and had chosen to stay at Crowne Plaza Jakarta. It is our intention to ensure that your short stay was as pleasant as possible. Again, thank you and we look forward to welcoming you back to Crowne Plaza Jakarta. Best regards,...

Bamako
Reviewed 17 March 2012

I stayed at this hotel for five nights, and left with a good opinion. I think this hotel can justify the five stars across the board. The room was good and spacious, bed comfortable, no noise or disturbance. The lobby of the hotel is impressive, and in general you feel that you are in a real hotel. Food quality was...

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1Thank Jeliya
Crowne_Plaza_Jakarta, Director of Sales at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jeliya, Firstly, thank you for your positive feedback, we are pleased that you enjoyed your last stay at Crowne Plaza Jakarta. Your feedback will certainly motivate us to improve and provide better services for our guests. Rest assure that we keep improving on our food variety and quality. In regards to internet service, we are currently upgrading our internet...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 

Additional Information about Crowne Plaza Hotel Jakarta

Address: Jl. Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €70 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Reservation Options:
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#61 Spa Hotel in Jakarta
#77 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jakarta staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher floor room”
ronnienarayan, 14 Apr 2017 | Read review
“Rooms facing the main road have great skyline view.”
QuarksLeptons, 9 Apr 2017 | Read review
“Many acses to the join tour or bisnis”
migitayukinori01, 1 Dec 2016 | Read review
“High floors have a nice view.”
flaphoto, 13 Aug 2016 | Read review
“Room very big”
migitayukinori01, 24 Jul 2016 | Read review
5 of 5