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Crowne Plaza Hotel Jakarta

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Crowne Plaza Hotel Jakarta
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527 Reviews from our TripAdvisor Community

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Showing 366: English reviews
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Bangkok, Thailand
Reviewed 2 days ago NEW

When you enter in this hotel, you are subdued by the size of the lobby: huge and luxurious. The service is very polite and professional. The room is well maintained but a bit old: needs refreshment on decoration and equipment.

Thank alexbkk2016
Gurugram (Gurgaon), India
Reviewed 1 week ago

large rooms and good location , lobby bar was convenient place for after work relaxation. staff was friendly and helpful. some recreational facilities if added will be good for business travelers. I also used the spa facility and therapist was trained and efficient. Traffic in the city is an issue, so one should time arrival and departure from the hotel...

Thank ronnienarayan
CrownePlaza-Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear ronnienarayan, I appreciate feedback of your stay experience. Indeed, our hotel is centrally located with great accessibility both for transportation and other attractions that the city offers. I am delighted to know that you received friendly and helpful service throughout your stay and enjoyed our spa treatment immensely. For our guest convenience to avoid traffic congestion and odd-even regulation,...

Reviewed 2 weeks ago

Pros: - Friendly and helpful staff. Really great and attentive service, better than many 5-star hotels. - Prompt housekeeping. - Very comfortable bed. - Strong water pressure in the shower. - Great city skyline view from room facing the main road. Cons: - Rooms are a bit dark at night, even with all lights turned on. Coupled with the aged...

Thank QuarksLeptons
CrownePlaza-Jakarta, Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear QuarkLeptons, Thank you for posting detailed review of our hotel. It is a pleasure to know that you have experienced an enjoyable stay at our hotel. I have noted your feedback and will be our priority for immediate improvements in current guestroom renovation in phased cycle. We expect some rooms ready soon and will be happy to allocate you...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

I last stayed at this hotel almost three years ago, nothing has really changed except that they are now doing renovations to some floors / rooms. The place is old and smells of mould. Even though i got an upgrade to a premier room, the smell is still there.....i was not given a renovated room. The cleaning /servicing of the...

Thank Aussiboy
CrownePlaza-Jakarta, Public Relations Officer at Crowne Plaza Hotel Jakarta, responded to this review

Dear Aussiboy, Thank you for taking time to write a review about our hotel. We truly regret to learn that your overall stay was less enjoyable due to room condition. We are known for our exceptional attention to detail, and regret that we missed the mark. Please accept our sincere apology for the inconvenience. Rest assured that I have addressed...

Reviewed 5 weeks ago

Due to a business trip, I stayed over at Crowne Plaza as it was localized convenient. Service was very nice, but the pool is closed due to two building sites around the hotel (I assume it also will not be reopened as there will not be any space). Overall the hotel is outdated, and would need a redo. An absolute...

Thank StudentenkussHD
CrownePlaza-Jakarta, Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear StudentenkussHD, Thank you for posting a review of our hotel. We truly regret to learn that your stay did not meet your expectation due to overall hotel condition and unavailability of swimming pool. Please accept our sincere apology for the inconveniences. Indeed our leisure facilities are currently undergoing renovation to give a totally different ambiance beyond your guest room....

Reviewed 15 March 2017 via mobile

The hotel is located in the center of business district of Jakarta. The staff is cooperative and friendly. The rooms are big something that is not common these days and clean.The rooms on 15 floor and above gives a good view of the location. The biggest advantage is apart from the inhouse restaurant, the hotel has one more restaurant maroush...

Thank jignesh n
CrownePlaza-Jakarta, Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear jignesh n, Thank you for taking the time to share your feedback. I am pleased to know that you found the hotel is located in a convenient location and our spacious room exceeded your expectation. We are also pleased to know that you enjoyed vegetarian selections at Maroush Restaurant. It is our commitment to create a great hotel guests...

Medan, Indonesia
Reviewed 15 February 2017 via mobile

Always there for business trip. The staff are great. As I am a IHG member, they always upgraded my room (thou I don't see any difference on the room, just the furniture type) They also always prepare welcome snack, consists of some cookies, chocolates and 2 bottle of juice. Breakfast spread was good

Thank MKartini
CrownePlaza-Jakarta, Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Mkartini, Thank you so much for giving us your excellent review and we appreciate your loyalty to our brand as a member of IHG Rewards Club. We are thrilled to hear all your compliments and satisfaction through out your stay. It is our aim to meet guest satisfaction and we are delighted that you experienced it in a good...

Nuremberg, Germany
Reviewed 15 February 2017 via mobile

I love to stay in the crowne plaza Jakarta. Everytime I'm in Jakarta I'm staying there because it not too far to and from the airport as well it's right in the center of old town and Kemang. The staff is fantastic and always friendly. Only the rooms are a bit outdated.

Thank Benedikt B
CrownePlaza-Jakarta, Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Benedikt B, Thank you for taking time to post your stay experience with Crowne Plaza Jakarta. We are pleased to hear that you have an enjoyable stay and acknowledged our friendly staff service. Indeed, our hotel is conveniently located in “Golden Triangle” area within proximity of many of the highlights that Jakarta has to offer and has direct access...

Reviewed 17 January 2017

Was in Jakarta for a Music Festival but unfortunately fell ill on day 2 from partying too hard! The staff were understanding and sent up as much bottles of water as I needed! The Japanese restaurant in the lobby is amazing (I was told the chef and the ingredients were flown in from kyoto) and the Morrocan cuisine is a...

Thank Sarah N
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Sarah N, Thank you for your 5 stars review of our hotel. We are thrilled to read that you really enjoyed your stay with us. It is always delightful to know that our overall services helped create a special and enjoyable stay for our guests. Your satisfaction is what motivates us to continue providing seamless service to all our...

Reviewed 3 January 2017

Clean rooms, good service but the entire building is very old. The Japanese restaurant offers very good Japanese food at good value. Mostly Japanese patrons which says a lot about the quality of the Japanese food. Highly recommended. Only issue I have is that the entire restaurant is smoking, no non-smoking areas.

Thank Yoke T
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Yoke T, Thank you for writing review of your stay experience. It was certainly pleased to learn that you were satisfied with your stay and appreciate our staff service. In our commitment to meet guest satisfaction, I am also pleased to inform you that we are currently renovating our guestroom in stages and expect to have renovated guestrooms in...

398 photos of this hotel

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All Traveller Photos (267)
Hotel & Grounds (32)
Dining (5)
Room/Suite (63)
View from Room (11)
Bathroom (21)
Pool/Beach Area (3)
Other (132)

Management photos: Courtesy of the property manager

All Management Photos (131)
Hotel & Grounds (16)
Room/Suite (42)
Bathroom (4)
Business Centre/Function Rooms (27)
Dining (17)
Pool/Beach Area (2)
Other (23)


  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 

Additional Information about Crowne Plaza Hotel Jakarta

Address: Jl. Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: €70 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Reservation Options:
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#61 Spa Hotel in Jakarta
#77 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Jakarta staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher floor room”
ronnienarayan, 14 Apr 2017 | Read review
“Rooms facing the main road have great skyline view.”
QuarksLeptons, 9 Apr 2017 | Read review
“Many acses to the join tour or bisnis”
migitayukinori01, 1 Dec 2016 | Read review
“High floors have a nice view.”
flaphoto, 13 Aug 2016 | Read review
“Room very big”
migitayukinori01, 24 Jul 2016 | Read review
5 of 5